GENERAL CLIENT SPECIFIC

Question 1

BNJ-FSD*** is the client ID

Answer 1

The FSD Suffix instantly tells you this is a Paragon deductible. Reference the Paragon master list pdf for sif auth

Question 2

SIF & PPA parameter for The Hartford

Answer 2

50% < $25K and 75% > $25k. HFG01A, HFG01B, HFG03A, HFG03B ONLY

Question 3

Name the Clients and types of files considered Critical Clients

Answer 3

Farmers, ALL NCCI clients, all Guard companies, The Hartford, Markel/Evanston Insurance, BerkleyNet, Nationwide & State Farm

Question 4

Name the clients or type of files that have a soft approach

Answer 4

The Hanover, State Farm, Deductibles for Amguard, 1st Placements for Liberty Mutual

Question 5

Explain the reason for Critical Clients

Answer 5

More emphasis is placed on recovery for these clients and/or files that are vital for Armstrong’s (Altus-Paragon-BNJ-Leviton Law Firm) continued success and growth. The premise being, the more we recover for these high volume-high profile clients and/or 2nd placement clients, the better chance we continue the status quo of being their one-stop-go-to-collections continuum and/or be given the 1st and/or 2nd placement files of our competition . And being that Leviton is the final stop on this esteemed collections chain, it is understood that extra emphasis is placed on every file in our routes, because Leviton strives to be the strongest link in the Armstrong chain.

Question 6

When reviewing the Ins Fields, you notice Paychex or ADP in the INS AGENT field. What does this tell you immediately

Answer 6

This is most likely a PAGO account, so ears open on the common dispute “ this was already paid thru payroll deductions” wh is not valid for Audit premiums.

Question 7

If the client is Guard or Biberk, what should I do to confirm if it a SIF auth file and if so, what is the settlement preauthorization?

Answer 7

Scroll down and verify the client ID is BNJ-GIG05A (ONLY), which confirms this balance owed is an estimated audit. Also check to make sure there is no adjustment on the file, which could mean an actual audit was conducted, voiding the 50% settlement preauthorization.

Question 8

The amount owed is a balance of $500, $1000, $2500, etc.

Answer 8

This very well could be a common deductible amount, so review the client ID for EITHER the prefix BNJ-FSD , which is a Paragon deductible, OR Review the debt info to confirm if premium or deductible

Question 9

You have a Markel Specialty file, how do you check to see if there is a SIF Preauth ?

Answer 9

Scroll down to for the client ID #, if the prefix is MKL, than no SIF authority. If the prefix is FIC, scroll down to look @ Text Open 6 for Y or N to indicate whether the debtor has a current policy. If Y, then you have 50% SIF AUTH

Question 10

Which client requires a Letter of Cooperation if they want to complete the actual audit.

Answer 10

All Guard companies, including Amguard, Biberk and National Fire.

Question 11

Your client for the file is State Farm. Give the specific details for this client.

Answer 11

SOFT APPROACH, with 80% SIF auth/ 70% with Mgr approval.

Question 12

What are the two types of Amguard files our law firm collects and what are their approaches?

Answer 12

Leviton receives 2 types of Amguard files with very different approaches: 1. KBK Deductibles: Soft approach with no threats of litigation since these are aged accounts with no internal collections. 2. Assigned Risk Pool

Question 13

What do you do if you notice an adjustment on the account?

Answer 13

Always review the reason for the adjustment before you attempt collection since it may change your approach, i.e. an estimated –> actual audit.

Question 14

What is the overall Hartford Financial Approach?

Answer 14

“Client will measure our performance not only on our recovery percentage/speed, but also complaints, and the ease of doing business with us. Limit the number of requests for information and supporting
documents.”