General Flashcards
What is the intent of the Medical billing compliance program SOP?
Its intent is to prevent billing errors or fraud, optimizing payment of claims and insuring compliance with federal regulations.
100.04
Who provides the compliance guidance for the Depts medical billing program?
The Office of Inspector General(OIG) of the Dept of Health and Human services.
100.04
The Medical Billing Compliance Officer is responsible for what and responds to who?
- Attain relevant CO certification through the Office of the Inspector General.
- Develop and maintain annual medical billing training.
- Develop and maintain an internal monitoring and auditing program. (May require coordination with HIPPA Compliance Officer)
- Responds appropriately to detected offenses of the SOP and reports them directly to the Fire chief.
- Annually Reviews SOP
- 04
Who is responsible for communicating the mission, org values and goals of the Dept?
The Fire Chief.
Whats covered in SOPs 100 series?
Dept Values, Org and Policies.
Whats covered in SOPs 200 series?
Standard Operating Procedures.
Whats covered in SOPs 300 series?
Training procedures.
Whats covered in SOPs 400 series?
EMS procedures.
What is the intent of the Procedural Volumes?(Series)
To help members understand how to function within the fire dept org through the use of standardized policies and procedures.
What is MFMDs mission statement?
To serve with C.A.R.E. Compassion Accountability Respect Excellence
“As a Org and as a Ind members of the MFMD, we will do the things that we say we will, try our best to do them well, every time, and care about our customers, their property and each other.” Is also know as?
The Performance Guarantee.
When L&M say they will continue to work on the issue of trust. What do they mean?
Trust in the “process” and foster trust among participants.
101.04
Who’s part of Labor & Management?(L&M)
Fire Dept management and Local 2260 Executive board members.
101.04
What holds more value than the outcome of any single issue that may arise within in the org?(L&M)
The L&M relationship.
101.04
Thru the L&M process, management will?
- Make decisions to run the org efficiently
- assign members
- to distribute and redistribute the work
- enforce policies and rules
- respond to misconduct, dishonesty and criminal behavior
- generally guide the members to accomplish the goals of the org.
- 04
What is the name of the formal negotiations of wages, hours, benefits and working conditions between Labor and City Management to reach an MOU?
Meet and Confer Negotiations.
101.04
What process does the dept use to facilitate and guide the development of policies, procedures and programs within the org?
Departmental teams. (Teams)
101.04
Who established the Commission on Fire Accreditation International back in 1988?(CFAI)
The International City/County Management Association(ICMA) and the International Association of Fire Chiefs(IAFC).
101.05
What is the goal of the CFAI?
Its to improve customer service and organizational performance through defined performance measurements.
101.05
What does the CFAIs accreditation mean for the dept?
It means that MFMDs programs are “credible” and they promote excellence within the org.
101.05
The Support Services Assistant Chief is responsible for maintaining what accreditation?
The CFAIs.
(Commission on Fire Accreditation International)
101.05
How many categories are there in the self assessment process for the CFAI?
10 categories with 255 performance measurements.
101.05
What is defined by the CFAI as “those written policies and procedures that establish the distribution and concentration of fixed and mobile resources of an org”?
The Standards of Response Coverage.(SORC)
101.05
In regards to SORC. What is “station and resource locations needed to assure rapid response deployment to minimize and terminate emergencies”?
Distribution.
101.05
In regards to SORC. What is the spacing of multiple resources arranged so that an initial “effective response force” can arrive on scene within sufficient time frames to mobilize and like stop the escalation of an emergency in a specific risk category?
Concentration.
101.05
In regards to SORC. What consists of the number of personnel and their task assignments?
Staffing levels.
101.05
What makes a Maximum risk occupancy?(Read only)
High probability/high consequence.
High probability-These structures are most likely to be at fire risk.
High consequence-There is potential for multiple life/property loss and high economic impact.
Non-sprinkled occupancies 3 or more stories in height, including apartments, hotels medical buildings and office complexes (R-1)
Hospitals (I-1.1)
All high-rise and mid-rise complexes sprinkled or not (R-1 or B)
Warehouses with heavy fire load (M or S-1)
Explosive manufacturing (H-1 and 2)
Semi-conductor industries (H-6)
Occupancies with extreme health hazards, toxic and highly toxic materials
(H-7)
Non-sprinkled nursing homes (I-1.1), assemblies with >50 (A-3) and jails
(I-3)
Vacant buildings that are not preplanned (A’s, I-3, 4, H-1,2,6, M
occupancies with high piled stock, R-1)
Downtown Commercial Occupancies
101.05
3/6
What makes a High/Special risk occupancy?(Read only)
Low probability/high consequence.
Low probability-These structures are least likely to be at fire risk, generally, due to built-in fire protection.
High Consequence-There is potential for multiple life and property loss.
“H” occupancies, where flammable solids present a high physical hazard (H-3), large repair garages or shops (H-4) and large aircraft hangers (H-5)
Sprinkled shopping malls (M) movie theatres and restaurants >50 (A-3)
Large assembly, with an occupant load over 1,000 and a stage (A-1)
Large assemblies <1,000 and >300 people (A-2 and 2.1)
Stadiums and amusement parks (A-4)
Sprinkled nursing homes/nurseries with full time care of children under 6 (I-1.1)
Sprinkled mental institutions and jails (I-3)
Large factories or industrial occupancies of a moderate hazard (F-1)
Schools, including public, private, charter, and parochial (E-1 and 2)
101.05
4/6
What makes a medium risk occupancy?(Read only)
High probability/low consequence.
High Probability-These structures are most likely to be a fire risk.
Low Consequence-The potential for life loss is high, with multiple life loss lower.
Single family dwellings (R-3), group homes with <10 people (R-4), day care facilities >6 people (E-3)
Single or two-story hotels or apartments (R-1), medical and office complexes (B)
Restaurants with less than 50 people (B)
City, state, or federal facilities (B)
Sprinkled malls (M) and assembly buildings with 50-300 people (A-3)
Low hazard factory/industrial complexes (F-2), small repair garages (H-4)
and garages (S-3) and hangers (S-5) that include exchange of parts with
no open flame or welding
Fuel dispensing stations without automotive repair (S-3)
Outpatient (I-1.2) care facilities >5 people for ambulatory and children over
six (I-2)
Storage facilities of a moderate hazard (S-1)
101.05
5/6
What makes a low risk occupancy?(Read only)
Low probability/low consequence.
Low probability-The potential for fire risk is low.
Low consequence-The potential for life loss is low.
Occupancy Categories:
Small commercial structures remote from other buildings with one or two people
Detached residential garages (U-1)
Private garages and carports (U-1), open parking garages (S-4)
Tanks and towers (S-2)
Storage facilities with non-combustible storage (S-2)
101.05
5/6
What color icon will Maximum, high/special risk occupancy be on the MCTs?
Blue.
101.05
Whos in charge of crew sheets(Time sheets) and making sure theyre complete by 10 am?
Staffing administrator.
101.06
What is the maximum of compensatory time a 40 hour employee can accrue?
100 hours.
101.06
What does the Special Performance Award consist of?
Two step merit, unscheduled merits and exceptional performance awards.
103.01/MP322
When traveling outside of Phx metro for training. Who is the travel representative ?
BC aides.
103.02/MP201
Who has final approval for training requests?
The assistant chief of that division.
103.02
Who gets the gold name plate for their class A suit?
All chiefs and chaplain. Everyone else gets silver.
103.03
Who designates when the Class A suit is to be worn?
The Fire Chief.
103.03
When is the class B suit expected and allowed to be worn w/o a tie?
When presenting at council, board or council meetings, or when meeting with elected officials, business or community groups.
103.03
When is a class B suit appropriate?
For all business situations where a shirt and tie are appropriate. As well when presenting at council, board/council meetings or when meeting with elected officials, business or community groups.
103.03
How often can you request a safety shoe voucher thru the Fire resource program assistant?
Every 6 months. Six month voucher 85.00 Twelve month voucher 170.00 Unless it damaged or unsafe then email supervisor and they will email the FRPA. 103.03 10/12
Who has the obligation to ENFORCE the policy if they feel safety is an issue or that neat professional appearance is not being followed?
All supervisors.
103.04/MP339
How long does a documented employee leave need to be on a minimum before a temporary promotion is created?
90 days and 30 consecutive shifts.
103.09
2/4
If theres a temp promotion to be made and the current list is exhausted. How is it filled?
- Most senior ALS/BLS that didnt make the list.
- Most senior ALS/BLS member.
- 09
If a temp assignment is going to extend past 12 months. Who has to approve it?
Department manager(assistant chief) or designee. 103.09
What are the responsibilities of an employee if they’re pregnant?
- Inform their supervisor regarding the pregnancy (this will give the supervisor the opportunity to refer employee to Fire Personnel & Wellness for more information.)
- Notify the Personnel & Wellness Captain of their intent to be placed in a transitional work assignment.
- When a member has been reassigned, they will remain in their new assignment throughout the duration of the pregnancy, until placed on authorized leave, or released to full duty by their physician.
103.10
2/4
After a employee has told their supervisor that they are pregnant. What should that supervisor do?
1.Inform the employee of the Transitional Work Program (Management Policy #310) and the Family and Medical Leave Act, Management Policy #345.
2. Inform the employee of City of Mesa Personnel Rules Section 441 (Special Leaves without Pay) and Section 442 (FMLA).
3. After a decision has been made by the employee regarding transitional work status, the Fire Department Personnel and Wellness Section will assign the employee to a transitional work position, if appropriate and available.
4. Coordinate with the Battalion Chief regarding personnel replacement for member.
103.10
3/4
What must a employee do to come back to work after having a baby?
After delivery, the employee is expected to get medical clearance before beginning strenuous activity. Additionally, the employee is encouraged to seek fitness advice from a certified trainer or the Department’s Wellness Captain. The employee must have approval in writing from her physician to return to active duty with a Work Status Summary Form, which is available at the bottom of the Wellness Division’s home page.
103.10
3/4
What are the 3 reasons someone can get a leave of absence for 12 weeks of paid/unpaid leave?
1.For the birth of a child or take care of a child.
2.For the care of a spouse, son, daughter, or parent who has a serious health condition.
3. A serious health condition that makes the employee unable do their job.
103.10
MP345/PR442
4/4
Employees must provide _ days advance notice to the Fire Chief and Personnel director when the need for FMLA is foreseeable.
30.
103.10/MP345/PR442
SOPs will be reviewed and updated when?
Whenever theres a new policy, a change in an old policy or 3 years have lapsed.
Departmental communications will keep all SOPs updated and will send out reminders to ACs every 3 years. This will be done 3 moths in advance to give them time.
AC or a designee is responsible to update SOPs within their work area.
103.13
1/2
When child or adult abuse is suspected. What are the steps to report it?
- Telephone or face to face with a police officer or child/adult protective services.
- Tell your direct supervisor.
- Prior to end of shift, employee has to document the incident on MFMD Quality Management Pre-Hospital form.
103.15
2/4
Failure to report suspected child abuse can result in being charged with a:
Class 1 misdemeanor or class 6 felony. 103.15
Means any person who is impaired by reason of mental illness, mental deficiency, mental disorder, physical illness or disability, chronic use of drugs, chronic intoxication or other cause, except minority, to the extent that he/she lacks sufficient understanding or capacity to make or communicate responsible decisions concerning his/her person.
Incapacitated person.
103.15
Means a pattern of conduct without the person’s informed consent resulting in deprivation of food, water, medication, medical services, shelter, cooling, heating or other services necessary to maintain minimum physical or mental health.
Neglect.
103.15
Means an individual who is eighteen years of age or older and who is unable to protect himself from abuse, neglect or exploitation by others because of physical impairment. _______ ______includes an incapacitated person.
Vulnerable adult.
103.15
3/4
Failure to report suspected adult abuse can result in being charged with a:
Class 1 misdemeanor.
103.15
If an employee requests an extension past the 1st 90 days of transitional work. Who must ok it?
The employees assistant chief/RC manager/department manager can approve an additional 90 days.(180 total days or 1040 hours) If additional time is requested, the Fire Chief and the HR Director must approve the extension.
104.02
Members may begin transitional work after they have received work release from their physician. What form is needed?
Return to duty progress report form.(found in the fire forms page)
104.02
Members who are injured “off the job” may request transitional work and need to complete what form?
Transitional work request form is to be used and shall specify the following:
a. Expected date of return to regular work.
Specific restrictions, capabilities, & needs outlined by the physician.
b. Physician’s signature on all pages and phone number
104.02
3/8
When considering a employee for Long term modified work program. What are the five things that are needed?
- The employee must be physically, emotionally and psychologically capable of doing his new duties.
2.Necessary funding must be identified and secured. - Members last three performance evals must be rated overall “successful performance”.
- Members Sup and BC for the last 3 years must recommend him/her.
- Have a minimum of 15 years in the PSPRS.
104.02
7/8
What is the maximum time allowed in long term modified work program?
5 years.
104.02
Agency contracted to conduct medical exams.
Health care provider.
104.03
FD personnel trained to provide wellness education and conduct fitness evals.
Peer fitness trainers.(HFIs)
104.03
Directs wellness program.
Wellness program Coordinator.
104.03
A health care provider licensed in AZ and trained to perform and interpret medical exam items listed in the Medical Examination section.
Licensed health care provider.
104.03
2/8
On duty exercise sessions.
Physical training(PT). 104.03
Who is to be contacted if a Licensed health care provider identifies a health condition that prevents the member from performing emergency ops safely?
The wellness program coordinator or personnel and wellness deputy chief.
104.03
What is the maximum weight allowed for a dumbbell?
65 pounds.
104.03
What is the maximum weight allowed for a kettelbell?
53 pounds.
104.03
A personal injury arising out of and in the course of employment with the city.
Industrial injury.
104.05
A disease cause by a specific hazardous condition or material when theres a direct relationship between the conditions under which the work is performed and the occupational illness.
Occupational illness.
104.05
The Safety Captain, Safety Team and Battalion Safety Officers shall be responsible for?
Conducting incident reviews.
Division heads shall determine when QA processes will be implemented. It shall be the responsibility of each division head and the Safety Captain to manage processes according to this SOP and in cooperation with Labor.
104.05
2/8
What should be done to report a Near Miss incident?(Read only)
Members who witness or have a role in a near miss should report the incident either by contacting a BSO immediately or through the Near Miss Report located on the MFMD Safety InsideMesa page.
Fill out and submit the information, following the directions on the form.
BSO’s are responsible for conducting the discovery phase of near miss reviews. Members should expect to be interviewed and asked to recall as much about the incident as possible. Event identifiers will be scrubbed and every effort to maintain anonymity will be made.
Discovery information will be forwarded to the Safety Team for peer analysis. After peer analysis the division in which the incident took place will be charged with developing a communications plan for disseminating the findings to all members and making any alterations to training or procedures.
104.05
8/8
Where can you find the Depts Near Miss form?
MFMD InsideMesa Safety Page.
104.05
8/8
If a member is involved in accident in a city vehicle or personal that caused injury or damage. Who should they contact?
The closest MFMD BSO and BC.
104.10
After an accident in a city/personal vehicle. Who should fill out the COM Incident Report and where can you find it?
The driver and his/her supervisor shall complete the form and the form can be found in the ZOI app.
104.10
When is the only time PD notification can be waived for a MVA involving a member of MFMD?
If its on city property, they’re no injuries and the damage is minor.
104.10
Each members last _ years of driving HX will be considered when determining how many accidents have occurred.
3 years.
104.10
When no violation of policy or law (MVA)occurred:
- A Simple cuff note with supervisor to member coaching with training as determined by the division head.
- MOU and closer mentoring by the supervisor,SafetyCaptain,and Training Division.
- Written Reprimand,mandatory driver training by Training Division with continued progressive discipline as outlined in COM Management Policy #339.
104.05/MP339
6/8
Violation of law and or policy(MVA):
- Written Counseling Note or actions as set out in COM Management Policy #339, and mandatory driver training through Training Division.
- Written Reprimand or actions as set out by COM Management Policy #339, and/or uncompensated suspension, and/or demotion.
- Uncompensated suspension,demotion or termination as determined by Fire Administration.
104.05/MP339
6/8
Who is responsible to ensure that all passengers are seated and belted prior to moving the fire truck?
It is the responsibility of the company officer and the apparatus driver.
104.11
3/3
It is the responsibility of the ____ _____ ______to provide oversight and general management for fire department injuries and coordinate the transitional work program?
The MFMD Wellness capt.
104.13
2/5
It is the responsibility of the ____ _____ _____ _____ in cooperation with the ____ _____ _____ to manage infectious exposures.
MFMD Infectious Control Officer and MFMD Wellness Capt. The role of Infection Control Officer falls under the EMS Division Chief.
104.13
2/5
Who is responsible for managing and investigating all non criminal chemical exposure incidents?
The Wellness capt and the MFMD Safety Officer.
104.13
What should be done if a member is injured or has an exposure?(Read only)
All member injuries and exposures, minor or severe, that happen while conducting COM business shall be reported to the member’s supervisor. If necessary, an EMS case shall be started through MFMD Alarm for patient care purposes. Medical care shall not be delayed for reporting purposes.
All injuries and exposures shall be reported to the closest Battalion Chief and Battalion Safety Officer through the Alarm Room Supervisor at 480-521-4275.
The closest BSO will guide members through reporting procedures and will work with the member’s supervisor to ensure injuries and exposures are handled appropriately.
104.05
6/8
