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OPS Meeting Questions 9/20 > General > Flashcards

General Flashcards

1
Q

What is the only structural hardware allowed to be used on all SheaHomes?

A

Simpson® hardware

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2
Q

For access to an elevated work surface from a ladder, you must extend the top of the ladder a minimum of ______ feet above that working surface.

A

3’

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3
Q

Holes larger than _____ in the least dimension of a walking/working surface must be covered.

A

2”

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4
Q

What size of penetrations in the slab system need a 3rd party inspection?

A

For Jordan plans, we need engineering on all of them (on a lot by lot basis).

For Felten plans, for penetrations 2’6” X 2’6” or less follow the detail provided. If over 2’6” X 2’6” then we need engineering.

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5
Q

Which of the 7 Habits is the most powerful when dealing with a customer who is emotional over an issue?

Why?

A

Habit 5 - Seek First to Understand, Then to be Understood. Part of this habit is using empathic communication - listening👂 to a customer beyond the issue and really understanding how they feel, not just what they are displeased with. Being able to identify and relate to their feelings first, and then deal with the content of what they are explaining is why Habit 5 is so impactful with the customer.

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6
Q

What are the 3 steps to take once you suspect a gas leak from a line being hit?

A
  1. Leave the area IMMEDIATELY
  2. Call 911
  3. Call SW Gas
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7
Q

How do you code a PO for bee 🐝 removal?

A

Indirect Cost - Site Clean

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8
Q

Joints in cabinet moldings, or between molding and adjacent cabinets should not exceed _____ of an inch?

A

1/16”

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9
Q

How many ounces of fluid should a person drink each hour that they’re working in a hot and humid environment 😓, assuming they will be working a full 8 hour day?

A

8 - 16 oz.

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10
Q

Provide a couple of reasons why we ask customers for permission to write 100% complete on their delivery paperwork instead of zero items, or leaving it blank.

A

100% complete is a positive number. Using zero can be viewed as a negative by some. People will remember 100% complete. It also supports one of the first 5 questions on the move-in survey: “Was your home delivered 100% complete?”

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11
Q

At the delivery appointment, how do we make sure a customer verifies with us that the home is 100% complete?

A

We walk with the homeowner and verify all the walk-thru items are complete, and the customer agrees they are completed.

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12
Q

When is smoking 🚬 inside of a Shea home allowed?

A

Never

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13
Q

What are the 2 UFER connectors allowed to be used on all Shea homes?

A
  1. Burndy connector

2. Jones Bond

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14
Q

How is the EFL guarantee calculated?

A

Heating and cooling costs only (no taxes, or fees) averaged over a year.

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15
Q

What does MERV stand for?

A

MERV is a standard that rates the overall effectiveness of air filters. Higher value MERV rating equates to finer filtration, meaning fewer dust particles and other airborne contaminants can pass through the filter.

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16
Q

QuickFlash® is to be used on what exterior penetrations?

What are the exceptions?

A

All exterior penetrations: HVAC, plumbing, gas, electrical, fire sprinkler, low-volt.

The exceptions are combustible vents, hood/dryer/exhaust vents on exterior walls.

17
Q

What is the warranty on our hot water heaters?

A

5 year manufacturer warranty.

Shea is 2 years for workmanship.

18
Q

How often should you flush your hot water heater?

A

Flush 1-2 times per year depending on hardness of water

19
Q

What is our cabinet warranty with OakCraft?

A

2 years

20
Q

The exterior of the home is not to be painted until the stucco reflects a pH level of __________?

A

10 or below on all sides of the home

21
Q

All interior doors are to be primed/sealed on all _____ sides with a minimum of ______ coats of material within _____ hours.

A

6
2
72 hours

22
Q

Define root cause.

A

Root cause is the most basic application for continuous improvement. Using data and involving stake holders, finding the reason a process, product, material, etc., is impacting the performance of a product, or service. When the root cause is discovered and a change can be implemented, and improvement will take place.

23
Q 
Shea Homes termite warranty is \_\_\_\_\_ years. 
A.  4
B.  5
C.  3
D.  1
A

C. 3 years

24
Q

The maximum distance between the home and the scaffolding is ______ inches for lath/stucco operation, and _____ inches for all other operations.

A

18”

14”

25
Q

Wood flooring is to be viewed from a distance of _____ feet.

A

Minimum of 5’

26
Q

What are the 4 principles Fred Shea talks about in the book the Fred Factor?

A
  1. Everyone makes a difference
  2. Success is build on relationships
  3. You must continually create value for others and it doesn’t have to cost a penny
  4. You can reinvent yourself regularly
27
Q

What is the standard for the height of a block fence?

A

5’8” - 6’2” measured from the top of the pilaster cap to the finished grade.

28
Q

At what height is the water meter box to be installed?

A

The water meter is to be set plumb, level, and square to the citywalk. Box must be set level with the citywalk +1” minus 0”. No broken or damaged box/lid (replace).

29
Q

A fall protection harness worn correctly should have the D ring located where?

A

Centered between the shoulder blades

30
Q

When changing air filters in model homes and production homes, what should be written on the new filter?

A

The date of install

31
Q

Where can the toll free number you would call to get a safety data sheet for a chemical product on the job site be found?

What is the number?

A

On the sticker in your hard hat.

1-800-451-8346

32
Q 
Shea Homes recommends that the home be repainted 🎨 every \_\_\_\_\_ years, or as needed. 
A.  3-5
B.  2-4
C.  4-6
D.  None of the above
A

C. 4-6 years

33
Q

When wood flooring is installed in a bathroom after the toilet is installed, the ____________ Tradepartner removes the toilet, and the ____________ Tradepartner re-installs the toilet.

A

Flooring

Plumbing

34
Q

What are the 2 suggested resources Shea Homes recommends to help homeowners understand more about storm water pollution?

A
  1. AZ Dept of Environmental Quality - www.azdeq.gov

2. Municipality web site under SWPPP

35
Q

How often should you clean your carpet and what type of cleaning?

A

Annually with a steam cleaner.

36
Q

What are the benefits of Energy Star for our homeowners?

A

Peace of Mind: Tried-and-true best building practices followed by independent inspections and testing from certified professionals mean that you can be confident that things were done right.

Enduring Quality: Value-adding energy efficiency features and a combination of materials and equipment deliver better performance and an overall superior level of quality.

Wall-to-Wall Comfort: You’ll see, feel, and hear the difference of a heating and cooling system that has been engineered and installed to efficiently deliver comfort. Enjoy consistent temperatures across every room and a constant supply of fresh, filtered air reducing indoor pollutants, dust, pollen, and other allergens.

Proven Value: Better energy efficiency and performance means lower utility and maintenance costs. Homes earning the ENERGY STAR label use 15-30 percent less energy than typical new homes, and even more when compared to most resale homes on the market today.
Received from the internet- Energy Star benefits

37
Q

What forms sent in with the Walk-Thru/Delivery paperwork require a homeowner’s signature or initials?

A

All of them - every page requires an acknowledgment by either signature or initials.

38
Q

What are considered to be “standard flooring” areas (that the painter is contracted to cover)?

A

Kitchens, bathrooms, laundry rooms, and a 4’ X 4’ area in the entry.

OPS Meeting Questions 9/20 (1 decks)

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