General

Question 1

What are the Seven ITIL Guiding Principles?

Answer 1

1. Focus on Value - activity links back to value
2. Start where you are - leveraging what already exists
3. Progress iteratively with feedback - organise work into smaller sections
4. Collaborate and promote visibility - communication with people
5. Think and work holistically - no department stands alone
6. Keep it simple - use the minimum number of steps
7. Optimise and automate - maximising value carried out by tech

Question 2

What is the Service Value System, and what are the 7 components that make up the model?

Answer 2

Describes the elements of an organisations that need to be considered, organised and managed to operate successfully.
1. Guiding Principles
2. Governance
3. Service Value Chain
4. Practices
5. Continual Improvement
6. Opportunity/Demand
7. Value

Question 3

What are the 6 Service Value Chain Activities?

Answer 3

1. Plan
2. Engage
3. Obtain/Build
4. Improve
5. Design and transition
6. Deliver and support