General

Question 1

When the “New Module” is selected during a table creation, what is the new module’s default behavior?

Answer 1

Display a list of all records from the table

Question 2

What is a Module?

Answer 2

The functionality within an application menu such as opening a page in the content frame or a separate tab or window

Question 3

What are some of the considerations to document as part of the business process?

Answer 3

• Business problem
• Data input/output
• Users/stakeholders
• Process steps

Question 4

Which Report Type(s) can be created by right-clicking on a column header in a table’s list?

Answer 4

Bar Chart and Pie Chart

Question 5

What is a Spoke?

Answer 5

A scoped application containing Flow Designer content

Question 6

ServiceNow Desktop applications automatically run on which platform(s)

Answer 6

Desktop and Tablet

Question 7

(TRUE/FALSE) Adding a field to the table automatically adds it to the end of the form

Answer 7

True

Question 8

(TRUE/) The Script Action is only triggered by an event?

Answer 8

True

Question 9

(TRUE/FALSE) Custom Applications are automatically added to the mobile Application Navigator

Answer 9

False

Question 10

How can an application respond to an Event generated by the gs.eventQueue() method (3st)

Answer 10

• Script Action
• Notification
• Scheduled Script Execution (Scheduled Job)

Question 11

Name REST API methods (5)

Answer 11

• Get
• Put
• Copy
• Patch
• Delete

Question 12

Name the three steps in the generalized process for working with events?

Answer 12

• Add event to Event Registry
• Generate the event
• Respond to the event

Question 13

To see what scripts, reports, and other application artifacts will be in a published application:

Answer 13

Examine the Application Files Related List in the application to be published

Question 14

Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table?

Answer 14

Transform Map

Question 15

The UI which shows the relation between tables is called?

Answer 15

Schema map

Question 16

Protection policies are not applied when installed via update sets (TRUE/FALSE)

Answer 16

TRUE

Question 17

What is a flow?

Answer 17

A sequence of actions to automate processes on the Now Platform

Question 18

The reference Field ID is the same as a sys_id of a reference table. (TRUE/FALSE)

Answer 18

TRUE

Question 19

Which of the following is not a Report Type in ServiceNow?

Pyramid
Trend
Chart
Funnel

Answer 19

Chart

??

Question 20

What is a metric used for?

Answer 20

A metric measures and evaluates the effectiveness of IT service management processes.

Question 21

Which one of the following is NOT a UI Action type?

List banner button
Form button
Form choice
List choice

Answer 21

Form choice

Question 22

Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two)

git_admin
source_control
source_control_admin
admin

Answer 22

source_control
admin

Question 23

What must be true for a user have to access and use the Document Feed for a record?

Answer 23

Write permission on the comments field if the user wants to add comments

Read permissions on the comments field

Access to the record to see the live feed group

Question 24

Which one is not a UI action type?

A. List choice
B. Form button
C. List banner button
D. Form choice

Answer 24

D. Form choice