Gcse Bussines 2.5 Flashcards
What is an hierarchical bussines structure?
Top:owners
Middle: managers and supervisors
Bottom: subordinates
Higher position=higher wages
-Communication between too and bottom is difficult
-narrow span of control(more effective with managers to employees)
Long chain of command
More layers than flat structure
What is the difference between full time and part time?
The number of hours worked in full time os more than a part time
What is the benefit of part time workers
They save money whilst still meeting customer demands.
What are the disadvantages of part time workers?
They will incite extra costs(training, uniforms, equipment) and will have less loyalty
What are the benefits of a full time job to an employer?
Greater financial security for employer. As they will earn more money than a part timer.
What are flexible hour contracts?
Part time contracts that don’t provide guaranteed number of working hours per week.
(Only paid for hours they work) bring employee flexibility although there is little financial security
What are permanent contract?
Work indefinitely until they leave or employment terminated
What are fixed-term contracts?
Temporary
What is a freelancer?
An self employed individual hired by others for specific short term task that requires highly specialized skills
AdV: increase flexibility of working hours
DSV consistent work not guaranteed
What is job analysis?
Knows what new employees are required to do, and skills & experience they need to have
What does the job description state
Requirements of role
Responsibilities
Duties
What does the person specification state
Skills(qualifications)
Experience
Characteristics
Qualities
What is internal recruitment?
Employees who already work within the business. Which helps motivate them. Means business is aware of candidates ability’s and track records. Candidates know they will
Be happy for the bussines
Lower risk
What is external recruitment?
Recruiting people from outside the business. This brings a wider range of new skills and experiences. Causing an increase in innovation and productivity
Is high risk on employing someone new who may not work well with bussines
What is involved in recruitment and selection process?
-Shortlisting,
-references
-interviews
-aptitude tests
-group activities
What will we’ll trained employees provide for a bussines?(2)
Increase productivity
Greater customer service
Why might an employee need training?(what are dif types too?)
-Employees starting work need training to know what to do
—ongoing training is needed to retain employees. Could do this by
•making them learn new processes
• introduce new technology
• develop there role to maximise efficiency
Self trading to learn different skills
What is informal training?
Show employee how to do it and then practicing it.
-there isn’t strict plan
-is cost effective as they work and learn at same time
-although bad working practices may be passed on
What is formal training?
Is when there’s a set plan
A learning objective
Involving training departments
-also being expensive but is higher quality
What is performance reviews and how does it help them develop?
Performance reviews is when
1. Workers set target to compete for year
2. Then during year receive training to help them meet targets
3. At end of year, discus how well the targets were met. If good then reward . Bad means improvements
What are the benefit’s of training and development?
-makes them more productive, so they become better and faster at there job
-helps staff stay up to date with changes(In technology)
-help staff stay more motivated, shows firm is interested and willing to help improve staff. Increasing staff retention
What is a flat structure?
-there’s short chain of command
- quick communication between bottom and too
- wide span of control difficult to manage. Manage lots of employees effective
What is a centralised structure?
Where major decisions are mad at the top of structure
-by poeple who have lots of experience
-but it may slow down decision making from two or one poeple. May take longer time to filter through employees.
-senior managers can become very powerful and make poor decisions
What is a decentralised structure?
Authority is short and out to regional and junior employees
Use expecting knowledge of their sector to make quick decision. Without needing to communicate to managers
So managers make less decisions
So less for central office for deduction making . decreasing costs
What are the staff roles for a business?
Directors
Senior managers
Supervisors
Operation and support staff
What internal organizational structures would a small business use?
- a flat structure and centralized organization
What internal organizational structures would a large business use?
Hierarchical structure
Decentralized organization
