GC100 Flashcards
1
Q
Which address for appointment reminders
A
Patient address
2
Q
A ____ holds information about a patients insurance
A
Coverage
3
Q
Any balance not covered by insurance is sent to?
A
Guarantor
4
Q
Address for bill
A
Guarantor address
5
Q
Hospital account stores (3)
A
Charges
Payments
Adjustment
For a hospital stay
6
Q
Hospital account determines which _______ will be sent claims and which ________ will receive bill for balance.
A
Coverage (s)
Guarantor
7
Q
Only coverages listed on the _____ form will be sent claims for a hospital encounter
A
Coverage info
8
Q
Icon indicates coverage has been verified electronically
A
Lighting bolt
9
Q
What form are these fields on
Point of origin
Admission type
Accident related
A
Encounter info
10
Q
Which form has referring provider
A
Provider infor
11
Q
From which form can you create a new hospital account
A
Hospital accounts
12
Q
Where can you verify patient, guarantor, coverage, and hospital account records
A
Sidebar checklist
13
Q
Which button to confirm the preadmission
A
Preadmit
14
Q
List of options most frequently accessed by a user. Includes logout
A
Hyperspace toolbar
15
Q
Each workspace you open generates a tab.
A
Workspace tabs
16
Q
Tabs, such as print forms that allow you to access other activities related to the activity you have open.
A
Activity tabs
17
Q
Provides buttons, such as mspq and patient fyi, to accomplish tasks related to the current activity
A
Activity toolbar
18
Q
Displays information about the patient open in the workspace
A
Patient storyboard
19
Q
Displays a list of forms within the current activity. Also where you select Togo to a form
A
Form navigator
20
Q
Contains fields or links with which you can enter or view data.
A
Forms
21
Q
Allows staff to verify patient, guarantor, coverage and more
A
Sidebar checklist
22
Q
Pending preadmission Demographics Coverage HAR Guarantor
A
Preadmit
23
Q
Confirmed preadmission
Today’s patient list
A
Admit
24
Q
Pending admission
IFS
Accomodations and documents
A
Admit complete
25
Change patient pcp
Pcp
26
Change billing address for patient
Guarantor demographic
27
Update member id on coverage
Coverage info
28
Link to see data in an RTE response that was sent on patient coverage
Response history
29
Bed planning statuses 7
```
Unassigned
Preassigned
Assigned
Completed
Postponed
Upcoming
Flight tracker
```
30
Bed request generated manually or via order. Requested
Upcoming tab
31
Bed planner sees request on unassigned tab. Ready to plan when time is right.
Unassigned
32
Bed planner clicks and drags to assign patient to room and bed.
Assigned - bed not ready
Bed ready
Assigned
33
ADT event completed. Admission or transfer. Complete
Completed tab
34
Icon to open user preferences and configure icons display in bed planning
Wrench
35
Shows the expected occupancy of unit
Small occupancy meter
36
Flag a bed with a star
To mark it as a possible bed for a patient
37
See beds flagged with a star
Click the star on the activity toolbar
38
Which 4 tabs in bed planning show patients that have not been assigned to a unit or bed
Unassigned
Upcoming
Postponed
Flight tracker
39
Which 3 bed planner tab shows patients that have a bed assigned for their admission or transfer
Assigned
Completed
Flight tracker
40
Remove a bed request for bed planning
Cancel request
41
List of cancelled bed requests can be seen?
Flight tracker
42
Quickly reassign patient to bed how?
Drag n drop
| Edit assignment
43
Option to undo a bed assignment and put request back to unassigned
Remove assignment
44
Why use remove assignment?
Need to place a different patient into the bed.
45
Without a patient attached to transfer center request, you can't do what ?
Create a pending admission
Create a bed request
Record clinical information
Collect patient documents
46
Transfer center requests can be generated by
Physician submitting an order for transfer
| Transfer coordinator clicking new request
47
Can an admission clerk open a transfer center request by opening patient station and new admission
No
48
At what point is a pending admission and bed request created for a transfer center request
When the transfer center coordinator clicks confirm
49
When should the transfer center coordinator click patient accepted?
Once all approvals are complete
50
Purpose of check in
Notifies provider the patient has arrived
| Front desk to complete registration and collect copay
51
True or false:. You can schedule appointments for both admitted and non-admitted in a Hospital Outpatient Department (HOD)
True
52
What is the patients appointment status after check-in
Arrived
53
Non-admitted patient being seen in HOD, what patient class?
Outpatient
54
What situation would you update a hospital outpatient to an admission
When patients situation becomes more severe
55
Encounter icon
| Square with a plus
Hospital Outpatient visit
56
Encounter icon
| Calendar date
Appointment
57
Encounter icon
| Door with arrow facing into door
Admission
58
Advantage of converting HOV into an admission
There is 1 encounter. All clinical information grouped into 1 encounter
59
Can you assign a bed to an HOV
No, you must convert the encounter to a pending admission before you can assign a bed
60
Non-event data
Ssn
Guarantor address
Demographics
Patient name
61
Event data
```
Room/bed
Patient class
Level of care
Accommodation code
Accommodation reason
Patient service
```
62
Person in whose name insurance is issued.
Subscriber
63
Each coverage record has only ____ subscriber
One
64
Insurance companies assign
Subscriber id
65
Person that subscriber extends coverage to with a specific id
Member
66
What is a payor
Insurance company
67
What is a plan
Set of benefits that insurance company offers
68
Patient needs at least ____ guarantor to be admitted
One
69
Each guarantor account can only have ____ guarantor
One
70
Patient can have multiple guarantor accounts
True
71
Preadmission verifies what
Patient
Guarantor
Member
Hospital account
72
Detailed view on activity toolbar benefit
Quick updates to patient, guarantor account and coverage forms
73
List of patients that need to be presdmitted
Patient work queues
74
Can a patient simultaneously appear multiple times in the same work queue
Yes
75
Guarantor info form - address link set to yes
It links the patient address to the guarantor address
76
Coverage record purpose
Store information about where to send claims
77
One coverage can have multiple subscribers
No
78
How do you know a real time eligibility response has been received
The response received button appears
79
Describes the type of hospital stay and is a way of grouping for billing purposes
Patient class
80
What is
They integrate with resolute hospital billing
House all financial data for a hospital encounter
Determine who receives a bill
Determine which coverage to send claims
Hospital account
81
T or F:. You can confirm a preadmission without creating a hospital account
False
82
Form shows summary of information on file for patient
Interactive face sheet
83
Not all information collected during preadmission. What needs to be collected
Accomodations
| Documents
84
T or F
| You can admit a patient with no account
False
85
T or F
| Multiple guarantor accounts can be linked to one hospital account
False
86
Bed planning
| Number of patients w pending transfer, pending or confirmed preadmission, to the unit but no bed assigned
Pre-assigned
87
Bed planning
| Shows beds ready to plan, patients who need a room and bed assigned soon
Unassigned
88
Located directly above the small occupancy meter. Shows the current occupancy of the unit.
Large occupancy meter
89
What activity allows you to view all current open and occupied beds
Bed planning
90
When to use bed activation activity
Bed is undergoing maintenance
91
T or F
| You can inactive an occupied bed
False
92
Transfer center
| What information populates automatically from a physician order?
```
Patient record linked
Request type
Referring provider info
Referring facility
Transfer info: priority, reason, service, patient class, contact, history
```
93
T or F
| Transfer center: Once a location has been declined, it can never considered again for current request
False. Click revive to undo
94
Transfer center
| When does epic create a pending admission and bed request
Once confirm button is selected
95
Transfer center
| If you click confirm on location one, you can still click select for location two
False. You must click undo confirm for location one first.
96
T or F
Transfer center
You have to decline current selection before clicking select on second location
False. Not for selection. Additional steps for confirm change.
97
What scenerios can a transfer center coordinator manage w transfer center
Patient move from one hospital to another in your organization
Move from one bed to another bed in same hospital
Another organization to your hospital
External physician making a consult request
98
How can you search for a patient when creating a transfer center request
Click attach patient
99
Transfer center
| No patient attached prevents you from doing what
Create preadmission
Collect documents
Create a bed request
100
Transfer center
| Review timeline on complete transfer
Open patient station and select the intake encounter
101
Transfer center
| Where can you manually mark approval of request
Click location selection then short list
102
Bed planning what group do transfer center request display
Transfer center
103
T or F
| You can schedule appointments for both admitted and non-admitted patients in Hospital Outpatient Department
True
104
Patients appointment status after check-in
Arrived
105
T or F
| When you check-in a patient, their appointment status changes to "present"
False. Changes to arrived.
Present is for "signed in", not checked-in
106
T or F
| You must update an HOV to an admission before a room and bed can be assigned
True
107
Which button do you click to update HOV to an admission
Admit
108
A patient will not be admitted at time of appointment. What option should scheduler select
Outpatient
109
HOV to admission, what needs to be updated
Service
Room
Patient class
110
T or F
| You can update an appointment with a patients PCP at an ambulatory clinic into an admission
False. Only HOV convert to admission, not an OP
111
T or F
The buttons that appear when an encounter is selected in patient station change depending on the type and status of the encounter selected
True
112
Transport - stay with patient and then proceed
Delay
113
Transport - major delay. Removed and reassigned later
Postpone transport
114
Transport - deletes the transport request entirely
Cancel transport
115
3 ways to create a transport request
Unit clerk clicks transfer, then transport request
Transport manager submits into transport command center
System auto generates for a transfer
116
What does a sector represent
Areas of the hospital Types of transport requests
| Types of transport requests, such as lab specimens, etc
117
When a transport is done moving a patient, what should they click
Complete
118
T or F
| The only way to create a bed request is for a physician to place a transfer order
False
| A unit clerk or nurse can select bed request
119
What should a unit clerk click to confirm transfer patient is now in bed on the new unit
Complete transfer
120
T or F
| Patient needs to go to imaging for an x-ray. You should transfer patient to x-ray dept
False. Change the location to x-ray. When patient return select back in bed.
121
T or F
| You can print forms not previously printed for a patient via the print form activity
True
122
How to send a request to EVS staff to empty trash
Click service task
123
Which button should a unit clerk click to indicate the patient needs to be transferred to a different unit
Bed request
124
T or F
| You can access the discharge workflow by clicking a pending admission and clicking discharge
False. The patient can't be pending admission to start the discharge workflow.
125
Discharge form required fields to be able to submit
Date
Time
Discharge disposition
126
What happens when you complete a discharge
The patient encounter type and status change to discharged
| Patient no longer shows up on the Unit Manager
127
T or F
| A housekeeper can change the sector he is assigned to when they login
True
128
Housekeeper - communicate patient family in room.
Delay
129
3 edit requests for bed cleaning
Change the housekeeper assigned
Edit the status
Update the priority
130
Housekeeping - stat priority higher than next
True
| Stat, next, standard request
131
T or F
| Discharge auto generates a bed cleaning request
True
132
What is a hospital encounter
One hospital stay for a patient
133
Indicates that the patient is in hospital, room and bed
Admission
134
Indicates that ab admitted patient has moved from one bed to a different
Transfer
135
Indicates a change in time and date sensitive information (other than room and bed) for the patient
Patient update
136
Indicates that the patient has left the hospital
Discharge
137
Indicates that a patient has arrived for a hospital outpatient visit
HOV
138
```
T or F
These are non-event data
Ssn
Guarantor address
Demographics
Patient name
```
True
| Event data would be room/bed, patient class, level of care, accomodation code, accomodation reason, and patient service
139
T or F
| Event management displays events for all of a patients hospital encounters simultaneously
False
| Just one encounter, one stay, at a time
140
T or F
| You can edit a patient demographics via event manager
False, demographics are not an event
141
Is preadmission a type of ADT event?
No
Admission
Transfer
Discharge
142
T or F
| In event management you can insert a patient update before the admission event
False, updates would only be allowed after the admit.
143
T or F
| You can edit multiple encounters at one time in event management
False. Only one encounter, 1 stay, at a time.
| You can update multiple events in one encounter.
144
T or F
| You can use event management to change a patients attending provider
True
145
How can you change the settings for the report and run it again
Click options and then click edit report settings
146
T or F
| Reporting workbench can evaluate real-time data
True
147
Users w proper security can save their own configuration of reporting workbench reports
True
