Gatekeeper

Question 1

GATEKEEPER: “Where are you calling from?”

Answer 1

I am calling with Phreesia, we work in collaboration with Allscripts, could you connect me with ______, please?

Question 2

GATEKEEPER: “What’s the call-in regards to?”

Answer 2

“Our mutual Allscripts integration”

Question 3

GATEKEEPER: “Are they expecting your call?”

Answer 3

“No, it’s about your electronic health records”

Question 4

GATEKEEPER: “They are in a meeting/unavailable”

Answer 4

“Oh, Alright. Well may I please speak to __________?”

Also not available

“Do you have any idea on when _______ will be available? (PAUSE) What time does he/she arrive in the morning?”

Question 5

GATEKEEPER: “Would you like me to take a message/leave a voicemail?”

Answer 5

“Noooooo (slow) probably not at this time. The topics we are discussing are a little complex for a short voicemail message. When would be a good time for me to get a hold of _____ for 2 minutes?”

No

“I’ll go ahead and leave them a voicemail that I called, and I’ll try again tomorrow.”