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G11.S1.MID-OCOM > G11.S1.MID-OCOM-MODULE 1 > Flashcards

G11.S1.MID-OCOM-MODULE 1 Flashcards

1
Q

what is communication?

A

a process of sharing and conveying messages or information from one person to another within and across channels, contexts, media and cultures

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2
Q

give the three natures of communication

A
  1. communication is a process
  2. communication occurs between two or more people
  3. communication can be expressed through written or spoken words, actions or both, spoken words and nonverbal actions at the same time
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3
Q

give the 9 elements of communication

A
  1. speaker
  2. message
  3. encoding
  4. channel
  5. decoding
  6. receiver
  7. feedback
  8. context
  9. barrier
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4
Q

the environment where communication takes place

A

context

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5
Q

the information, ideas, or thoughts conveyed by the speaker in words or in actions

A

message

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6
Q

is the reactions, responses, or information provided by the receiver

A

feedback

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7
Q

is the recipient of the message or someone who decodes the message

A

receiver

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8
Q

is the process of converting message into words, actions, or other form the speaker understands

A

encoding

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9
Q

it is the medium or means, verbal or nonverbal inwhich the encoded message is conveyed

A

channel

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10
Q

it is the process of interpreting the encoded message of the speaker by the receiver

A

decoding

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11
Q

it is the source of information or message

A

speaker

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12
Q

these are the factors that affect the flow of communication

A

barrier

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13
Q

state the process of communication

A
  • speaker generates an idea
  • speaker encodes an idea into words
  • speaker transmits or sends out a message
  • receiver gets the message
  • receiver decodes or interprets the message
  • the receiver provides feedback
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14
Q

what are the two models of communication

A
  1. shannon-weaver model

2. transaction model

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15
Q

_____: linear communication

A

shannon-weaver model

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16
Q

_____: two way

A

transaction model

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17
Q

in shannon-weaver model, define source

A

producer of the message

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18
Q

in shannon-weaver model, define transmitter

A

encoder of message

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19
Q

in shannon-weaver model, define channel

A

signals adapted for transmission

20
Q

in shannon-weaver model, define receiver

A

decoder of message from the signal

21
Q

in shannon-weaver model, define destination

A

destination of the message

22
Q

what are the 5 functions of communication

A
  1. control
  2. social interaction
  3. motivation
  4. emotional expression
  5. information dissemination
23
Q

___________is the function that says communication functions to control behavior

A

control

24
Q

___________is the function that says communication functions to convey information

A

information dissemination

25
Q

___________is the function that says communication allows individuals to interact to others

A

social interaction

26
Q

___________is the function that says communication facilitates people’s expression of their feelings and emotion

A

emotional expression

27
Q

___________is the function that says communication motivates or encourages people to live better

A

motivation

28
Q

what are the features of an effective communication

A
  1. correctness
  2. conciseness
  3. consideration
  4. concreteness
  5. courtesy
  6. clearness
  7. courtesy
29
Q

Being a feature of an effective communication, define completeness

A

complete communication is essential to the quality of the communication process in general..communication should include everything that the receiver needs to hear for them to respond, react, or reevaluate properly

30
Q

Being a feature of an effective communication, define conciseness

A

it doesn’t mean keeping the message short but making it direct or straight to the point. insignificant or redundant information should be eliminated from the communication that will be sent to the recipient

31
Q

Being a feature of an effective communication, define consideration

A

the speaker should always consider relevant information bout his/her receiver such as mood, background, race, preference, education, status, and needs among others. by doing so, he/she can easily build rapport with the audience

32
Q

Being a feature of an effective communication, define concreteness

A

effective communication happens when the message is concrete and supported by facts, figures, and real-life situations

33
Q

Being a feature of an effective communication, define courtesy

A

the speaker shows courtesy by respecting the culture, values and beliefs of his/her receivers

34
Q

Being a feature of an effective communication, define clearness

A

it is achieved when the speaker focuses only on a single objective in his/her speech so as not to confuse the audience

35
Q

Being a feature of an effective communication, define correctness

A

eliminates negative impact on the audience and increases the credibility and effectiveness of the message

36
Q

what are the barriers TO communication according to the book?

A
  1. emotional barrier
  2. use of jargons
  3. lack of confidence
  4. noisy environment
37
Q

list down the 10 barrier OF communication

( additional)

A
  1. linguistic
  2. psychological
  3. emotional
  4. physical
  5. cultural
  6. organisational structure
  7. attitude barriers
  8. perception barriers
  9. physiological barriers
  10. technological and socio-religious
38
Q

it refers to an interaction in which words are used to relay a message

A

verbal communication

39
Q

defined as the language used should be appropriate to the environment or occasion

A

appropriateness

40
Q

avoid fillers and insubstantial expressions which do not add to the message such as “ uhm” “ i guess”

A

brevity

41
Q

words should be carefully chosen in consideration of the gender, roles, ethnicity, preferences, and status of the person or people you are talking to

A

ethincs

42
Q

the meanings ofwords, feelings, or ideas may be interpreted differently by a listener; it is essential to clearly state your message ad express your ideas and feelings

A

clarity

43
Q

it refers to an interaction where behaiviour is used to convey and represent meanings

A

nonverbal communication

44
Q

examples of nonverbal comunication

A
  • Stares
  • Smile
  • Tone of voice
  • Movements
  • Manners of walking
  • Standing and sitting
  • aPpearance
  • Style of attire
  • aTtitude towards time and space
  • Personality
  • Gesture
    etc
45
Q

give 10 reasons why mastery of nonverbal communication is important

A
  1. it enchancesand emphasizes the message of yous speech

G11.S1.MID-OCOM (1 decks)

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