G11.S1.MID-OCOM-MODULE 1 Flashcards
what is communication?
a process of sharing and conveying messages or information from one person to another within and across channels, contexts, media and cultures
give the three natures of communication
- communication is a process
- communication occurs between two or more people
- communication can be expressed through written or spoken words, actions or both, spoken words and nonverbal actions at the same time
give the 9 elements of communication
- speaker
- message
- encoding
- channel
- decoding
- receiver
- feedback
- context
- barrier
the environment where communication takes place
context
the information, ideas, or thoughts conveyed by the speaker in words or in actions
message
is the reactions, responses, or information provided by the receiver
feedback
is the recipient of the message or someone who decodes the message
receiver
is the process of converting message into words, actions, or other form the speaker understands
encoding
it is the medium or means, verbal or nonverbal inwhich the encoded message is conveyed
channel
it is the process of interpreting the encoded message of the speaker by the receiver
decoding
it is the source of information or message
speaker
these are the factors that affect the flow of communication
barrier
state the process of communication
- speaker generates an idea
- speaker encodes an idea into words
- speaker transmits or sends out a message
- receiver gets the message
- receiver decodes or interprets the message
- the receiver provides feedback
what are the two models of communication
- shannon-weaver model
2. transaction model
_____: linear communication
shannon-weaver model
_____: two way
transaction model
in shannon-weaver model, define source
producer of the message
in shannon-weaver model, define transmitter
encoder of message
in shannon-weaver model, define channel
signals adapted for transmission
in shannon-weaver model, define receiver
decoder of message from the signal
in shannon-weaver model, define destination
destination of the message
what are the 5 functions of communication
- control
- social interaction
- motivation
- emotional expression
- information dissemination
___________is the function that says communication functions to control behavior
control
___________is the function that says communication functions to convey information
information dissemination
___________is the function that says communication allows individuals to interact to others
social interaction
___________is the function that says communication facilitates people’s expression of their feelings and emotion
emotional expression
___________is the function that says communication motivates or encourages people to live better
motivation
what are the features of an effective communication
- correctness
- conciseness
- consideration
- concreteness
- courtesy
- clearness
- courtesy
Being a feature of an effective communication, define completeness
complete communication is essential to the quality of the communication process in general..communication should include everything that the receiver needs to hear for them to respond, react, or reevaluate properly
Being a feature of an effective communication, define conciseness
it doesn’t mean keeping the message short but making it direct or straight to the point. insignificant or redundant information should be eliminated from the communication that will be sent to the recipient
Being a feature of an effective communication, define consideration
the speaker should always consider relevant information bout his/her receiver such as mood, background, race, preference, education, status, and needs among others. by doing so, he/she can easily build rapport with the audience
Being a feature of an effective communication, define concreteness
effective communication happens when the message is concrete and supported by facts, figures, and real-life situations
Being a feature of an effective communication, define courtesy
the speaker shows courtesy by respecting the culture, values and beliefs of his/her receivers
Being a feature of an effective communication, define clearness
it is achieved when the speaker focuses only on a single objective in his/her speech so as not to confuse the audience
Being a feature of an effective communication, define correctness
eliminates negative impact on the audience and increases the credibility and effectiveness of the message
what are the barriers TO communication according to the book?
- emotional barrier
- use of jargons
- lack of confidence
- noisy environment
list down the 10 barrier OF communication
( additional)
- linguistic
- psychological
- emotional
- physical
- cultural
- organisational structure
- attitude barriers
- perception barriers
- physiological barriers
- technological and socio-religious
it refers to an interaction in which words are used to relay a message
verbal communication
defined as the language used should be appropriate to the environment or occasion
appropriateness
avoid fillers and insubstantial expressions which do not add to the message such as “ uhm” “ i guess”
brevity
words should be carefully chosen in consideration of the gender, roles, ethnicity, preferences, and status of the person or people you are talking to
ethincs
the meanings ofwords, feelings, or ideas may be interpreted differently by a listener; it is essential to clearly state your message ad express your ideas and feelings
clarity
it refers to an interaction where behaiviour is used to convey and represent meanings
nonverbal communication
examples of nonverbal comunication
- Stares
- Smile
- Tone of voice
- Movements
- Manners of walking
- Standing and sitting
- aPpearance
- Style of attire
- aTtitude towards time and space
- Personality
- Gesture
etc
give 10 reasons why mastery of nonverbal communication is important
- it enchancesand emphasizes the message of yous speech
