G classroom Slides

Question 1

One - Way communication

Answer 1

Has limited use in nurse patient relationship. Not effective. Sender gets little feedback from receiver

Question 2

Two way communication

Answer 2

requires sender and receiver to participate in interaction

Question 3

Passive listening

Answer 3

Nodding, eye contact, Saying words such as “I see” or “Uh Huh”

Question 4

Verbal communication

Answer 4

involves use of spoken or written words or symbols

Question 5

Assertive Communication

Answer 5

Takes into account feelings and needs of patient, honor nurse’s rights . Interactions are even - sided . Nurse can set boundaries

Question 6

Aggressive Communication

Answer 6

Interacting with an overpowering and force full manner
Meets one’s own personal needs
Non- therapeutic

Question 7

Unassertive Communication

Answer 7

Agreeing to do what is requested
Creates additional problems

Question 8

Unassertive Communication

Answer 8

Agreeing to do what is requested
Creates additional problems

Question 9

Establishing a therapeutic Relationship

Answer 9

Nurse needs to be caring , sincere , empathetic, and trustworthy

Patient should be focused in each interaction

Maintains professional boundaries

Used acceptance rather than judgement

Nurse needs to know when to modify communication methods

Question 10

Therapeutic Communication
Nonverbal

Answer 10

• Listening
  -Silence
  -Touch - sincere and genuine

Question 11

Therapeutic Communication
Verbal

Answer 11

-Convey acceptance
-closed questioning - does NOT foster communication
-open ended question (conveys interests )
- Restating- saying what you think patient means but in a different wording
-Paraphrasing
-Clarifying
-Focusing
-Reflecting
-Stating observations
-Offering Information
-Summarizing
-Using humor

Question 12

Factors affecting communication

Answer 12

-Posture and positioning
-Space - when in a patients personal space be professional
-Environment
-Level of trust
-Language barriers
-Cultural
-Age and gender

Question 13

Barriers to communication

Answer 13

False reassurance
Giving personal opinions
False assumptions
Approval or disapproval
Automatic response
Defensiveness
Arguing
Changing subject

Question 14

Trust

Answer 14

A trusting relationship is essential to an effective nurse - patient interaction
Trust allows the interaction to progress past superficial social interactions

Question 15

Diagnosis

Answer 15

Impaired verbal communication- such as patients on ventilators

Question 16

Communication in special situations

Answer 16

-Ventilater - or dependent patients - use writing boards / paper and pencil
- Aphasic patients
- Unresponsive
-Hearing loss comes with aging, speak in a lower tone so they can hear better

Question 17

Alternative methods for communication

Answer 17

-Lip reading
- Sign language
-Paper and pencil
-Word or picture cards
-Magnetic boards
-Eye blinks
-Computer - assisted communication
-Clock face communication