Further questions - Set 6

Question 1

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive operational impact percentage.
Does the solution meet the goal?

A. Yes
B. No

Answer 1

Correct Answer: B

Question 2

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?

A. Yes
B. No

Answer 2

Correct Answer: B

Question 3

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?

A. Yes
B. No

Answer 3

Correct Answer: A

Question 4

On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 4

Correct Answer: A

Question 5

On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 5

Correct Answer: A

Question 6

On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Quick Find Search on the Notes list to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 6

Correct Answer: B

Question 7

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version 2.4.2.6. You clone the solution and apply an update.
You must assign the cloned solution a new version number using the Microsoft recommended versioning system.
You need to set the version number for the new solution.
Which version number should you set?

A. 2.4.3.7
B. 2.5.0.1
C. 2.5.3.6
D. 3.1.2.7

Answer 7

Correct Answer: B

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/use-segmented-solutions-patches-simplify-updates

Question 8

You manage a Dynamics 365 for Customer Service instance.
You must modify the unit price from two decimal places to four decimal places.
You need to ensure the unit price displays with four digits after the decimal.
What should you configure?

A. Currency Precision to use four decimal places.
B. Base Currency to use four decimal places.
C. Currency field type to whole number.
D. Currency Conversion to use four decimal places.

Answer 8

Correct Answer: A

Question 9

You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an unmanaged solution to develop customizations and deploy the customizations to a Production instance.
Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the customizations remain.
You need to remove the customizations.
What should you do?

A. Change the publisher settings.
B. Install the previous solution.
C. Manually remove each customization.
D. Change the version number on the unmanaged solution to the previous version.

Answer 9

Correct Answer: C

Question 10

You manage a Dynamics 365 for Customer Service instance.
You need to add Voice of the Customer to the instance.
What should you do?

A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.

B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.

C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.

D. Search AppSource for Voice of the Customer. Import the solution.

E. Add the correct role to each user to allow them to use the Voice of the Customer solution.

Answer 10

Correct Answer: B

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution

Question 11

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Add an existing unused entity to the solution. Rename the entity to the custom entity. Add fields needed for the case entity.

B. Create a case entity in the new solution and add the custom fields to the new case entity.

C. Create the custom entity and custom fields in the case entity within the default solution.

D. Create the custom entity in the new solution and add the appropriate fields, forms, and views.

E. Create a new solution and add the entity named Case to the solution. Add the custom fields to the case entity.

Answer 11

Correct Answer: D; E

Question 12

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.
You receive errors during import.
You need to identify and resolve the errors.
What should you do?

A. Put in a service request to turn tracing on the servers.

B. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.

C. Export the solution from the Sandbox instance and re-import the solution into the Production instance.

D. Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.

Answer 12

Correct Answer: B

Question 13

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance.
A user forgets to sign out from a shared device connected to a Production instance. A second user makes changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring.
Where should you configure this feature?

A. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
B. each user in Microsoft 365 admin center
C. each user in Dynamics 365
D. each Dynamics 365 instance

Answer 13

Correct Answer: D

Question 14

You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure in the new solution?

A. Prefix “new_”
B. Package type
C. Publisher
D. Installed date

Answer 14

Correct Answer: C

Question 15

You are a Dynamics 365 for Customer Service system administrator.
Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity.
Which action should you perform?

A. In an Internet browser, in the browser options, set the option to retain browser history.
B. In the Data Perform view, use the Optimize functions.
C. In System Jobs, resume paused system jobs.
D. In the Dynamics 365 Diagnostic tool, run the diagnostic test.

Answer 15

Correct Answer: B

Question 16

You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to deploy the Dynamics 365 App for
Outlook after users have received training.
Users do not have administrator rights.
You need to identify which method you would use to deploy Dynamics 365 App for the trained users.
Which method will accomplish this goal?

A. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.

B. Have users install themselves directly from the Dynamics 365 Settings area.

C. Have users install themselves from the personal Settings area.

D. Push the App for Outlook to only select users from Dynamics 365 Settings area.

E. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.

Answer 16

Correct Answer: D

Question 17

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:

• Delete known items that use large amount of storage.
• Perform bulk deletes on suspended system jobs.
• Delete audit logs older than six months old.
• Delete email attachments older than two years old.

The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?

A. The current audit log cannot be deleted.

B. Email attachments can only be deleted when the associated email is deleted.

C. The system can take up to 24 hours to update storage information.

D. Suspended workflows are in a waiting state, therefore cannot be deleted.

Answer 17

Correct Answer: C
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space

Question 18

The sales team plans to create printed materials to be handed out each month during on-site visits with clients.
The materials must include client-specific information and statistics from Dynamics 365.
You need to ensure that sales team members can create the materials.
Which technology should you implement?

A. Word template
B. marketing list
C. sales literature
D. Excel template

Answer 18

Correct Answer: B

References:
https://crmbook.powerobjects.com/basics/marketing/marketing-lists/

Question 19

An organization plans to create a hierarchy to categorize products and sales literature.
You need to implement subject trees to create the hierarchy.
What should you create?

A. a subject tree for organization to be used by products and sales literature

B. a subject tree for products and create a subject tree for sales literature

C. a subject tree for sales and create a subject tree for customer service

D. a subject tree for sales team and customer service team

Answer 19

Correct Answer: A

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/define-subjects-categorize-cases-products-articles