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Management Lab > Funeral Rule > Flashcards

Funeral Rule Flashcards

1
Q

When did the funeral rule go in to effect?

A

April 30, 1984

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2
Q

The funeral rule requires you give consumers what

A

Accurate, itemized price information

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3
Q

The Funeral rule prohibits you from

A

misrepresenting legal, crematory, and cemetery requirements
Embalming for a fee without permission
Requiring the purchase of a casket for direct cremation
Requiring consumers to buy certain funeral goods or services as a condition for other goods or services
Engaging in other deceptive or unfair practices

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4
Q

If you violate the Funeral Rule, you may be subject to penalties up to

A

$16,000

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5
Q

All funeral providers must

A

Comply with the Funeral Rule

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6
Q

These are products sold directly to the public in connection with funeral services

A

Funeral Goods

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7
Q

Services used to care for and prepare bodies for burial, cremation, or other final disposition

A

Funeral Services

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8
Q

Services used to arrange, supervise, or conduct the funeral ceremony or final disposition of human remains

A

Funeral Services

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9
Q

Someone who sells or offers to sell funeral goods and both types of funeral services

A

Funeral Provider

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10
Q

You do not have to be a ___________ to be covered by the rule

A

Licensed Funeral Director

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11
Q

Your funeral home does not have to be a __________ to be covered by the rule

A

Licensed funeral home

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12
Q

You are not covered by the rule if you

A

sell only funeral goods but not funeral services

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13
Q

You are covered by the funeral rule if you organize your business to sell goods

A

through one company and services through another

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14
Q

The Funeral Rule applies to both

A

At-need and pre-need funeral arrangements

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15
Q

In pre-need situations, you must comply with the funeral rule when?

A

At the time funeral arrangements are pre-planned

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16
Q

If the survivors inquire about goods or services, alter the pre-planned arrangements, or are required to pay additional sums of money, you must give them what

A

All relevant disclosures and price lists and an itemized statement of funeral goods and services selected

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17
Q

The rule does not apply to pre-need contracts entered into before the rule went into effect on this date

A

April 30, 1984

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18
Q

If a pre-need contract was entered into and signed before April 30, 1984, but was altered after April 30, 1984, this is triggered

A

All of the Rule’s Requirements

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19
Q

You must give the General Price List to anyone who asks

A

in person, about funeral goods, services, or prices relating to those goods or services

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20
Q

GPL’s are given out to

A

keep

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21
Q

The request for information does not have to come from this source, but can

A

A consumer or someone who wants to make funeral arrangements now or in the future

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22
Q

You must offer the price list when you begin to discuss any of these

A

Type of funeral or disposition that you can arrange
The Specific goods and services that you offer
The prices of your goods and services

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23
Q

The triggering event for giving out the GPL is this

A

A face-to-face meeting

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24
Q

The face-to-face meeting can occur

A

anywhere

25
Q

You are not required to offer a GPL if

A

you remove the deceased for transportation to the funeral home and at that time only request the authorization to embalm

26
Q

When you request authorization to embalm, you must

A

Disclose that embalming is not required by law

Refrain from further discussion about prices

27
Q

The Funeral Rule does not require that you send a GPL to whom?

A

Those who call

28
Q

This is not enough to comply with the rule

A

A verbal offer of a GPL

29
Q

You must do this for a GPL offer to be complete

A

Physically offer consumers a GPL they can take home with them

30
Q

You cannot charge for this

A

A Price list

31
Q

You must give out a GPL in all

A

Pre-need situations

32
Q

Your pre-need GPL may vary from

A

at-need GPL

33
Q

You cannot offer only these to pre-need customers

A

Package funerals

34
Q

You must give a GPL to anyone who wishes to do this to a pre-need contract

A

Modify the funeral goods or services

35
Q

The GPL should be printed or typed, and must contain what

A

Name, address, telephone # of the funeral provider’s place of business, and the address for each branch
Caption: General Price List
Effective Date of the Price list

36
Q

The rules requires how many disclosures

A

6

37
Q

What are the 6 disclosures involved with?

A 
Consumer's right to select only the goods and services desired
Embalming
Alternative containers
basic services fee
Casket price list
Outer burial container price list
38
Q

Can you paraphrase the disclosures?

A

No, you must use identical wording

39
Q

The first disclosure inform consumers that they have a right to select

A

Only the items they want to buy, besides the non-declinable basic services fee

40
Q

The second disclosure tells consumers that the law does not require this

A

Embalming

41
Q

If you want to add information abut state law requirements, you may do so after this

A

The FTC Disclosure

42
Q

The right of selection disclosure goes where?

A

Immediately above the prices of goods and services offered

43
Q

The embalming disclosure goes where?

A

Immediately next to the embalming price

44
Q

The third disclosure informs the consumer that they may use these

A

Alternative containers for direct cremations

45
Q

Where should the alternative container disclosure be placed?

A

Immediately next to the direct cremation price range

46
Q

The fourth disclosure tells consumers about any

A

basic services fee

47
Q

The fee for the professional services of the funeral director is known as the

A

Basic Services fee

48
Q

The basic services fee could include a charge for the services you perform in conducting the

A

Arrangements conference, planning the funeral, securing the necessary permits, preparing the notices, and coordinating the cemetery or crematory arrangements, as well as any overhead

49
Q

The fifth disclosure tells a consumer that this is available

A

Casket Price list

50
Q

The casket prices can be listed either

A

on the General Price List or on a separate Casket Price List

51
Q

The sixth disclosure tells the consumer than this is available

A

Outer Burial Container Price list

52
Q

The Funeral Rule requires that certain items be itemized. How many items are there?

A

16

53
Q

What are the 16 items required to be itemized?

A

Forwarding of remains to another funeral home
Receiving remains from another funeral home
Direct Cremation
Immediate burial
Basic Services
Transfer of remains to funeral home
Embalming
Other preparation of the body
Use of facilities and staff for viewing
Use of facilities and staff for funeral ceremony
Use of facilities and staff for memorial service
Use of equipment and staff for graveside service
Hearse
Limousine
Either individual casket prices or price ranges
Either individual outer burial container prices or price ranges

54
Q

You can offer these under special circumstances

A

Discounts

55
Q

Four items that the Rule requires you to list are

A

Forwarding of remains
Receiving remains
Direct Cremation
Immediate Burial

56
Q

For forwarding and receiving remains, you should list one price for each and

A

Describe all services you will provide for the quoted price

57
Q

For direct cremations, your GPL must state

A

Price range, along with the required disclosure about the availability of an alternative container

58
Q

Items 1-4 of the required itemized prices must include

A

any fee that you will charge

Management Lab (3 decks)

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