Funeral Rule Flashcards
When did the funeral rule go in to effect?
April 30, 1984
The funeral rule requires you give consumers what
Accurate, itemized price information
The Funeral rule prohibits you from
misrepresenting legal, crematory, and cemetery requirements
Embalming for a fee without permission
Requiring the purchase of a casket for direct cremation
Requiring consumers to buy certain funeral goods or services as a condition for other goods or services
Engaging in other deceptive or unfair practices
If you violate the Funeral Rule, you may be subject to penalties up to
$16,000
All funeral providers must
Comply with the Funeral Rule
These are products sold directly to the public in connection with funeral services
Funeral Goods
Services used to care for and prepare bodies for burial, cremation, or other final disposition
Funeral Services
Services used to arrange, supervise, or conduct the funeral ceremony or final disposition of human remains
Funeral Services
Someone who sells or offers to sell funeral goods and both types of funeral services
Funeral Provider
You do not have to be a ___________ to be covered by the rule
Licensed Funeral Director
Your funeral home does not have to be a __________ to be covered by the rule
Licensed funeral home
You are not covered by the rule if you
sell only funeral goods but not funeral services
You are covered by the funeral rule if you organize your business to sell goods
through one company and services through another
The Funeral Rule applies to both
At-need and pre-need funeral arrangements
In pre-need situations, you must comply with the funeral rule when?
At the time funeral arrangements are pre-planned
If the survivors inquire about goods or services, alter the pre-planned arrangements, or are required to pay additional sums of money, you must give them what
All relevant disclosures and price lists and an itemized statement of funeral goods and services selected
The rule does not apply to pre-need contracts entered into before the rule went into effect on this date
April 30, 1984
If a pre-need contract was entered into and signed before April 30, 1984, but was altered after April 30, 1984, this is triggered
All of the Rule’s Requirements
You must give the General Price List to anyone who asks
in person, about funeral goods, services, or prices relating to those goods or services
GPL’s are given out to
keep
The request for information does not have to come from this source, but can
A consumer or someone who wants to make funeral arrangements now or in the future
You must offer the price list when you begin to discuss any of these
Type of funeral or disposition that you can arrange
The Specific goods and services that you offer
The prices of your goods and services
The triggering event for giving out the GPL is this
A face-to-face meeting
The face-to-face meeting can occur
anywhere
You are not required to offer a GPL if
you remove the deceased for transportation to the funeral home and at that time only request the authorization to embalm
When you request authorization to embalm, you must
Disclose that embalming is not required by law
Refrain from further discussion about prices
The Funeral Rule does not require that you send a GPL to whom?
Those who call
This is not enough to comply with the rule
A verbal offer of a GPL
You must do this for a GPL offer to be complete
Physically offer consumers a GPL they can take home with them
You cannot charge for this
A Price list
You must give out a GPL in all
Pre-need situations
Your pre-need GPL may vary from
at-need GPL
You cannot offer only these to pre-need customers
Package funerals
You must give a GPL to anyone who wishes to do this to a pre-need contract
Modify the funeral goods or services
The GPL should be printed or typed, and must contain what
Name, address, telephone # of the funeral provider’s place of business, and the address for each branch
Caption: General Price List
Effective Date of the Price list
The rules requires how many disclosures
6
What are the 6 disclosures involved with?
Consumer's right to select only the goods and services desired Embalming Alternative containers basic services fee Casket price list Outer burial container price list
Can you paraphrase the disclosures?
No, you must use identical wording
The first disclosure inform consumers that they have a right to select
Only the items they want to buy, besides the non-declinable basic services fee
The second disclosure tells consumers that the law does not require this
Embalming
If you want to add information abut state law requirements, you may do so after this
The FTC Disclosure
The right of selection disclosure goes where?
Immediately above the prices of goods and services offered
The embalming disclosure goes where?
Immediately next to the embalming price
The third disclosure informs the consumer that they may use these
Alternative containers for direct cremations
Where should the alternative container disclosure be placed?
Immediately next to the direct cremation price range
The fourth disclosure tells consumers about any
basic services fee
The fee for the professional services of the funeral director is known as the
Basic Services fee
The basic services fee could include a charge for the services you perform in conducting the
Arrangements conference, planning the funeral, securing the necessary permits, preparing the notices, and coordinating the cemetery or crematory arrangements, as well as any overhead
The fifth disclosure tells a consumer that this is available
Casket Price list
The casket prices can be listed either
on the General Price List or on a separate Casket Price List
The sixth disclosure tells the consumer than this is available
Outer Burial Container Price list
The Funeral Rule requires that certain items be itemized. How many items are there?
16
What are the 16 items required to be itemized?
Forwarding of remains to another funeral home
Receiving remains from another funeral home
Direct Cremation
Immediate burial
Basic Services
Transfer of remains to funeral home
Embalming
Other preparation of the body
Use of facilities and staff for viewing
Use of facilities and staff for funeral ceremony
Use of facilities and staff for memorial service
Use of equipment and staff for graveside service
Hearse
Limousine
Either individual casket prices or price ranges
Either individual outer burial container prices or price ranges
You can offer these under special circumstances
Discounts
Four items that the Rule requires you to list are
Forwarding of remains
Receiving remains
Direct Cremation
Immediate Burial
For forwarding and receiving remains, you should list one price for each and
Describe all services you will provide for the quoted price
For direct cremations, your GPL must state
Price range, along with the required disclosure about the availability of an alternative container
Items 1-4 of the required itemized prices must include
any fee that you will charge
