Fundamentals Of Supervision Flashcards
What is the main difference between a supervisor and a non supervisor employee?
Supervisors are responsible for the work of others
What is the best way to make changes when you first become a supervisor?
No immediate changes should be made 
How should your promotion to supervisor affect your comments or advice to others at work?
You must exercise more care in your comments and advice
Two of your employees handed in request on the same day for a weeks vacation from July 1-7. Arturo is a friend as well as an employee whose work you supervise. Marco is a good worker, but not a close friend like Arturo. If you are working, unit is to maintain adequate staffing, only one of them can be gone during this week. How should you handle the situation?
Explain the situation to the two and see if one will volunteer to change their plans, if they won’t tell them to flip a coin. 
What are three characteristics a supervisor must project in order to make employees feel more secure and productive?
Decisive, confident, authoritative
As a supervisor,___skills will help you most in achieving departmental and productivity goals?
Human relations
What is one advantage of a democratic working environment?
Most employees gain greater personal satisfaction
Why should supervisors learn the organizational norms that are effective in the department or agency they work in?
Because being unaware of them can create conflicts
“An oversimplified concept, opinion or belief” is _______
Stereotyping
What is the process in which a general impression-whether positive or negative- is used to evaluate an individual’s specific traits?
Halo effect
What factors can affect whether stress is helpful or destructive to individuals in a work environment?
Tolerance to stress and the severity of the stress
What is one way supervisors can help employees reduce their on the job stress?
Teach them basic problem solving skills
What one word must characterize the interviewing process in order to uphold Title VII of the civil rights act?
Objectivity
What is one of the questions you must ask yourself when analyzing a vacant position?
“What skills and knowledge are necessary to perform the job
Which statement best describes the use of lead questions in job interviews?
The same lead questions should be asked of each candidate
Questions beginning with _____ are likely to produce the most informative answers
What…and tell me…
What will the best candidate for any position have besides the best job-related pattern of critical strengths?
Fewest serious limitations
What is the mandate which obligates the county to ensure that women and ethnic minorities are not placed at a disadvantage by county hiring procedures?
Board of supervisors policy C-17
What are three of the essential pieces of information you need to supply to the new employee?
Safety, pay procedures, facilities
Which of the following performance problems would definitely indicate a need for training?
Changes in hiring laws
If performance discrepancy is a skill that an employee once had but has lost, what should the supervisor do?
Arrange practice and feedback
You are preparing a unit of OJT. You ask yourself, what are the steps that one must take to do the job? Exactly what happens at each step? What is the prerequisite knowledge to perform each step? What step of training development are you performing?
I am analyzing the job 
You’ve completed the job analysis and developed the training objectives. What’s next?
Schedule facilities 
Which of the following are verbs appropriate for using in learning objective?
 identify
In the following objective, which phrase describes a standard to which the learner is expected to perform? On a circular paved track, run 1 mile in 15 minutes without stopping.
In 15 minutes without stopping
Motor pool employees must be able to change a flat tire. Knowing ______ would be a prerequisite for performing the task.
How to remove a tire 
A sub task of changing a flat tire is ______
Removing the Lugnuts from the tire
You are conducting OJT for a new clerk. You demonstrate how to handle a citizen complaint against the county assessors office. What’s next?
Watch the clerk while he/she handles a similar complaint
How do employee performance appraisals help the county?
They help the county determine eligibility for promotion
How do your employee performance appraisals help employees?
They lower employee, anxiety, and increase productivity
What should employees do prior to a performance appraisal?
Complete employee, self appraisals
What method of addressing a disciplinary problem is most likely to succeeded?
Counseling
According to state law, who is responsible for providing a safe working environment for workers?
Employer’s managing representatives
What are two main causes on the job involving county employees?
Unsafe conditions and unsafe acts
What are the three major factors that must be considered when conducting an accident investigation?
Type of accident, type of injury and contributing factors
You supervise a landscaping crew. One of your employees comes to you for a band-aid. She scratched herself on a thorn. The scratch has almost stopped bleeding. What should you do?
See that the employee receives first aid from a qualified individual
Which of the following is the most appropriate action to take if a county employee is involved in an accident while driving a county vehicle and minor injuries occur?
Make no statement about the accident except to law enforcement officers and their superiors
Skillful communicators are ____?
People who decided to develop their skills
Which of the following words or phrases is defined as “the way in which each of us distorts messages”?
Perceptual filter
Which of the following words or phrases is defined as “the way in which each of us distorts messages”?
Perceptual filter
Which of the following words or phrases is defined as “the transfer of information”?
Communication
Which of the following words or phrases is defined as “the physical surroundings in which communication takes place”?
Environment
Which of the following words or phrases is defined as “a response to a message”?
Feedback
Two-way communication is characterized by _______.
Interaction
The main disadvantage of one-way communication is
The sender can’t check to see if the message was received as intended
Factors that affect communication include
Verbal skills, physical barriers, and perceptual filters
Which of the following is not a component of perceptual filters?
Intelligence
People who block their reception of feedback may be blank
Afraid of unfavorable reactions
If you wanted to verify the meaning of something, someone just said to you, you could blink
Use feedback to paraphrase your understanding of what was said
Feedback is most effective when it is blank
Solicited, well timed and checked for clear communication
There are two types of direction, they are blank and blank
Tell them and ask them
Which of the following is the second step in planning a meeting?
Develop the agenda
Which of the following is a third step in planning a meeting?
Decide who should attend
Which of the following is the fourth step in planning a meeting?
Select and schedule the meeting room
A good rule of thumb for a problem-solving session is to invite no more than blank people
15
The important thing about the first response to the topic and a meaning is blank
Your reaction to it can encourage other responses
If you’re leading a meeting that gets off agenda, you can help bring it back by blank
Asking members to talk one at anytime
At what point do most citizens form their opinions about the county government?
When they contact a county employee through a county office
Loyal supervisors should blank
Support their bosses decisions
Team leaders, online group leaders, tend to blank
Encourage active participation of members
Team members, unlike group members, tend to blank
Work together
Progress charts serve several functions. Some of those functions are blank.
To reward productivity, provide incentive, and monitor teams progress
To convey the impression that you value your employees input, you should blank
Encourage members to express their ideas
One of the benefits of conflict is blank
It can stimulate growth and creativity
If your team asked you to help them resolve a conflict, you should blank
Ask them if there’s tried problem-solving techniques on the conflict
Your opinions for dealing with each piece of paper that comes to you are blank
File it, act on it, send it on or throw it away
What type of cooperation refers to your relationships with your peers, fellow, supervisors,staff and other personnel?
Horizontal
The best way to ensure that you can supply accurate information about conversations or daily activities is to blank
Document the Days events on paper
The first step in creating a weekly or a daily job plan is to blank
Check your resources
The informal organization
Consist of the relationships among the formal organizations employees
One of the advantages of working with committees is blank
They bring a more energy and experience to problem-solving than can be offered by individual working alone
One of the disadvantages of working with committees is blank
They may have to compromise to the point that their decisions are meaningless
Disorganization, perfectionism and procrastination are all examples of blank
Self generated time eaters
Interruptions, mail, waiting time and unproductive meetings are all examples of blank
Environment generated time eaters
One of the benefits of delegating authority is blank
It helps create a sense of self-worth among employees
Noise, low production, quality, bickering, and piles of paper are blank
Indications that you’re planning an organization need attention
