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FUNDAMENTALS OF LODGING OPERATIONS > FUNDAMENTALS OF LODGING OPERATIONS > Flashcards

FUNDAMENTALS OF LODGING OPERATIONS Flashcards

1
Q

is the largest and fastest industry in the world, in such it can be in land, sea, and air.

A

Hospitality Industry

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2
Q

5M’S IN THE OPERATION MANAGEMENT

A

Money
Material
Machinery
Methods
Manpower

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3
Q

2 OUTPUTS IN SUPPLY

A

Product - tangible, physical
Service - most common output in the hospitality industry.

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4
Q

In providing service there must be a system called

A

INPUT-PROCESS-OUTPUT

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5
Q

INPUT-PROCESS-OUTPUT

A

INPUT - the necessary ingredients, materials, and manpower

PROCESS - the actual making of the produce

OUTPUT - the finished product

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6
Q

4 SCOPES OF HOSPITALITY & TOURISM INDUSTRY

A

Accommodation
Food & Beverage
Gaming
Transportation

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7
Q

REASONS WHY PEOPLE TRAVEL
(8)

A

Leisure
Holidays
Business
Education
Medical
Culture
Sports
Religion

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8
Q

used to assess and identify your target market.

A

DEMOGRAPHIC PROFILE

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9
Q

MOST COMMON
DEMOGRAPHIC PROFILE

A

Age
Gender
Occupation
Education
Nationality

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10
Q

2 KINDS OF ENVIRONMENT

A

INTERNAL & EXTERNAL

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11
Q

Easy to control (everything that is inside our boundaries) such as the procedure, manpower, machineries, strategies, etc.

A

INTERNAL

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12
Q

EXTERNAL ENVIRONMENT

It affects your business in which may become your benchmark, controls your profit or sales, and what will you’ll be providing them.

A

MARKET

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13
Q

EXTERNAL ENVIRONMENT

Directly and indirectly affects your profit and sales.

A

COMPETITORS

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14
Q

EXTERNAL ENVIRONMENT

The very first you put up your business, the government will always be there. It can be due to permits, ordinance, protocols or other legal matters concerned with your business. Your capital also must equate to the tax you’ll be paying.

A

GOVERNMENT AND LAWS

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15
Q

EXTERNAL ENVIRONMENT

It might be due to me stocks of our natural resources. It is also inevitable due to climate change and because of this price in the market increases or decreases.

A

NATURAL RESOURCES

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16
Q

is a potential threat, customer use it as an alternative, buying less of one kind of product but more of another.

A

Substitute

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17
Q

is a potential opportunity because customer (use it as an alternative) buy more of a given product if they also demand more of the complimentary product.

A

Compliment

18
Q

-It calls in our industry
-Dealing with diverse culture, attitude, nationality, language and etc.

A

MULTICULTURAL DIVERSITY

19
Q

Is essentially a collection of ideas, beliefs, assumptions, and etc. That distinguish one person from another.

Comes from a latin word “cultura” which means cult, worship, or civilization.

A

CULTURE

20
Q

FEATURES OF CULTURE

there is a transition, we tend to adapt in modernization

A

Dynamic

21
Q

FEATURES OF CULTURE

based on teachings and experiences

A

Learnt

22
Q

FEATURES OF CULTURE

It is basically non - uniform as every culture is unique

A

NON-UNIFORM

23
Q

FEATURES OF CULTURE

Already embedded to us

A

PATTERNED

24
Q

FEATURES OF CULTURE

It is a society in which it is a mix of diverse culture

A

SOCIAL

25
Q

FEATURES OF CULTURE

It is how you are going to adapt to your environment

A

SHARED

26
Q

FEATURES OF CULTURE

It’s just like a virus

A

TRANSFERRABLE

27
Q

FEATURES OF CULTURE

A

DYNAMIC
LEARNT
NON_UNIFORM
PATTERNED
SOCIAL
SHARED
TRANSFERRABLE

28
Q

According to Karrell, age, gender, ethnicity, education, religion, and culture are some of the ways that some individuals vary that may influence the job or relationship inside the organization.

A

DIVERSITY

29
Q

2 DIMENSION OF DIVERSITY

A

INNER-EMBEDDED AND OUTER SPHERE

30
Q

DIVERSITY

it is where we have no control over as we are born with these aspects of diversity. Such as:

Gender
Ethnicity
Age
Sexual Orientation
Raise
Physical Ability

A

Inner-embedded sphere

31
Q

It is we have some control over and which may or may not change overtime, such as;

Religion
Income
Education
Marital status
Work experience
Personal appearance
Thinking style
Personal values
Political beliefs

A

OUTER SPHERE

32
Q

RESPONSES TO DIVERSITY

A

EXCLUSION
DENIAL
SUPPRESSION
SEGREGATION
ASSIMILATION
TOLERANCE
CONNECTION ESTABLISHING
PROMOTING MUTUAL ADAPTATION

33
Q

RESPONSES TO DIVERSITY

it is taught that building a healthy relationship would help to overcome difficulties.

A

CONNECTION ESTABLISHING

34
Q

RESPONSES TO DIVERSITY

This method believes in embracing and comprehending differences and diversity.

A

PROMOTING MUTUAL ADAPTATION

35
Q

RESPONSES TO DIVERSITY

This entails keeping members of various groups out, or driving members of different groups out once they are in.

A

EXCLUSION

36
Q

RESPONSES TO DIVERSITY

individuals are taught to keep their differences to themselves.

A

SUPPRESSION

36
Q

RESPONSES TO DIVERSITY

individuals with this reaction think that they can ignore the organization’s cultural peculiarities.

A

DENIAL

37
Q

RESPONSES TO DIVERSITY

this is the practice of assigning members of certain groups to specific jobs or departments.

A

SEGREGATION

38
Q

RESPONSES TO DIVERSITY

it aims to convert members of heterogeneous groups into carbon copies of the dominant group.

A

ASSIMILATION

39
Q

RESPONSES TO DIVERSITY

in this scenario, individual differences are recognized but effort is made to limit contact across groups.

A

TOLERANCE

FUNDAMENTALS OF LODGING OPERATIONS (4 decks)

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