Fundamentals Of Communication Flashcards
the development of listening and speaking skills and strategies for effective communication in various situations
Oral Communication
the word communication is originated from two latin word
communis (to make common) and communicare (too make common to many, share)
communication is ____
Process
communication is a systemic process by which people interact through the exchange of ______ and ______ to create and interpret things.
verbal and non verbal symbols
communication occurs between ___ or ____ people
two or more
the source of information or message
Sender
the information, ideas or thoughts conveyed by the speaker in word or in action
message
the process of converting the message into words, action or other forms that the speaker understand
encoding
the medium or the means, such as personal or non personal, verbal or non verbal in which the encoded message is conveyed
channel
the process of interpreting the encoded message of the speaker by the receiver
decoding
the recipients of the message, or someone who decodes the message
receiver
the reaction or response or information provided by the speaker
feedback
the environment where communication takes place
context
the factors that affect the flow of communication
barrier
known as the mother of all communication models
Shannon Weaver Model (1949)
shannon weaver model depicts the communication as leaner or one way process consisting of five elements
Source
Transmitter
Channel
Receiver
Destination
is a two way process with the inclusion of feedback as an element
Transaction Model
communication function to ____ behavior
Control
communication allows individual to interact with others
Social Interaction
communication encourage people to live better
motivation
communication facilities people expression of their feelings and emotions
emotional expression
communication to function to convey information
information dissemination
they list the 7cs of effective communication
Effective public relations, professor broom, cutlip, and center (2012)
essential to the quality of the communication process in general
completeness
does not mean keeping the message short, but making it direct or straight to the point
conciseness
the speaker should always consider relevant information about his receiver such as mood, background, race and needs among the others
consideration
effective communication happens when the message is supported by facts and real life example communication
concreteness
respecting the culture, values, and beliefs of his receiver. creates positive impact on the receiver
courtesy
use of simple and specific word to express ideas. it is also achieved when the speaker focuses on a single object in his speech so as not to confuse the receivers
clearness
eiminates negative impact on the receiver and increase the credibility and effectiveness of the message
correctness
refers to an interaction in which words are used to relay a message, use word to express idea which can be easily understood
verbal communication
the language that you use should be suitable to the environment ot ocassion
appropriateness
speaker who often use simple yet precise and powerful words are founded to be more credible
brevity
the meaning of the word may be interpreted differently by the a listener, it is essential for you to clearly state your message
clarity
words should be carefully chosen in consideration pf the gender roles wnd status of the person or people you are talking too
ethics
words that are creatively describe things or feeling usuallyadd color and spice to communication
vividbess
