Fundamentals for success in business Flashcards
Controlling your thoughts and impulses in order to manage your internal state
self-regulation
knowing your inner preferences, beliefs and resources in order to recognize patterns in your behavior and thoughts
self-awareness
Law aimed at improving corporate transparency by requiring clear reporting practices
sarbanes-oxley act (SOX)
Ability to grant an award to an employee in exchange for job performance
Reward Power
When the receiver is preparing what to say in response instead of actively listening to the senders message
Rehearsing
Ability of a leader to influence people because of their attraction and respect to the leader
Referent Power
Using facts, data and logical argument to try and convince others that your point of view is the best alternative
Rational Persuasion
Information that’s exchanged in a business context for the commercial benefit of an organization
Professional Communication
The management initiative to design work processes so that they align with the organizations strategic goals
Process Management
the ability to influence the behavior of others to get what they want
Power
The relatively stable feelings, thoughts, and behavioral patterns a person has
Personality
Codes, principles, and values that shape our interaction with others
Personal Ethics
Emotional Intelligence (EI) competence related to self-awareness, self-regulation and motivation
Personal Competencies
Information that is exchanged between sender and recipient for personal purposes
Personal Communication
The degree to which a person’s values, personality, goals and other characteristics match those of the organization
Person-Organization Fit
The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands
Person-job Fit
Leadership style that is primarily concerned with interpersonal relations in the workplace
People-Oriented Style
Illegal-Ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the vietnam war
Pentagon Papers
Indirect communication style that uses hidden messages to express needs and ideas
Passive-Aggressive Communication style
Tentative Communication style used by those who are hesitant to speak up
Passive communicator
Leadership style that seeks input from subordinates
Participative Style
A system used to define a hierarchy within an organization
Organizational Structure
Rules, principles, and standards for deciding what is morally right or wrong when doing business
Organizational Ethics
The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business
Organizational Culture
Expressing information or ideas through spoken words
Oral Communication
Expressing information without the use of words such as body language, tone of voice, facial expressions and even silence
Nonverbal Communication
Rules people develop as a result of cultural norms and values and are traditionally passed down through generations and characterize a cultural group
Morals
Consciousness of the present moment
Mindfulness
Focusing all of your energy and attention on one specific area of the present moment
Meditation
Hierarchial, bureaucratic, organizational structure characterized by (1) centeralization of authority, (2) formalization and practices, and (3) specialization of function
Mechanistic
An organization model developed in the 1980’s by Tom Peters and Robert Waterman that analyzes 7 key internal aspects of an organization that need to be aligned if it is to achieve its objectives and improve performance
McKinsey 7-S
An individual who oversees a certain group of tasks or a certain subset of a company and often has a staff of people who report to them
Manager
Cunning, scheming and unscrupulous
Machiavellian
Extent to which an entity believes the current and anticipated circumstances and its response to them are within its control
Locus of Control
Power that comes from one’s organizational role or position
Legitimate Power
Dilemma in which established laws are not in accordance or do not uphold the ethical choice
Legal-Unethical
When the law and personal organizational ethics are in accordance with each other
Legal-Ethical
An act that is allowed or is in conformity with the law of the land
Legal
Manner and approach of direction implementing plans and motivating people
Leadership Style
The activity of leading a group of people or an organization or the ability to do this
Leadership
A person who holds a dominant position within a field and can exercise a high degree of control or influence over others
Leader
A largely “hands-off” leadership style that provides considerable freedom to subordinates. Tends to lead non-cooperation of team members
Laissez-Faire Style
Facts, information, and skills acquired by a person through experience or education
Knowledge
Self-reflective process of recording thoughts and emotions from day to day in order to identify patterns
Journaling
Refers to supervisory functions, such as planning coordinating work activities and providing resources
Job-Centered Behaviors
Degree to which an organization operates with openness, communication, and accountability
Internal Transparency
A number representing a person’s reasoning ability as compared to the statistical norm on average for their age
IQ Intelligence Quotient
The ability to acquire and apply knowledge and skills
Intelligence
Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself
Inspirational Motivation
Engage values, emotions, and beliefs to gain support for a course of action.
Inspirational Appeals
The task-related behaviors of a leader
Initiating
Power that stems from when a leader possesses knowledge that others need or want
Informational power
A person who is not officially appointed as the head of a group
Informal Leaders
The way individuals attempt to influence one another in organizations
Influence Tactics
Form of transformation leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use
Individualized Consideration
Someone who uses their personal skills to contribute to a team
Individual Contributor
Dilemma in which the ethical choice would be in violation of established laws
Illegal-Ethical
form of transformation leadership in which a leader models behaviors and attitudes that subordinates choose to emulate
Idealized Influence
when organizations carry about CSR missions in an inauthentic way, using them to increase publicly rather than to spur real change
Greenwashing
a person who is officially designated as the leader of a group
formal leaders
power based on knowledge and special skills/experience
expert power
principles that serve as a guide about how to behave
ethics
being attuned and sensitive to the emotional state of others
empathy
the level of a person’s emotional intelligence, often as represented by a score in a standardized test
emotional quotient (EQ)
the capacity to be aware of controls and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically
emotional intelligence (EI)
when information transmitted is interpreted by the receiver in the way it was intended by the sender
effective communication
a method of problem-solving strategy wherein the data collected is expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
Design Thinking
Framework for assessing organizational culture and organizational dynamics
CVF Model
the existence of a variety of cultural or ethnic groups within a workplace
cultural diversity
philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically or environmentally
corporate social responsibility (CSR)
the attitudes, values, and standards of behavior that distinguish one organization from another
corporate culture
the relationship oriented between behaviors of a leader
consideration
dominant way in which an individual interacts and exchanges information with others
communication style
sharing understanding and meanings via oral, nonverbal and written forms
communication
ability to take something away or punish someone for non-compliance
coercive power
guide that publicly sets out an organizations key values and ethical obligations
code of ethics
means of passing information from sender to receipient such as via face to face meeting or telephone call
Channel
guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan.
behavioral event interviews
factor that prevents the receiver from receiving and understanding the message accurately
barrier to effective communication
leadership style that keeps close control over subordinates and does not seek much input from others
autocratic style
the unpredictable and uncontrollable but normal reduction of work force due to resignation, retirement, sickness or death
attrition
productive communication style used by those who express their ideas while listening attentively to others
assertive communicator
forceful communication style often carried out in a loud and hostile manner
aggressive communicator
giving the sender full, undisrupted attention with the intention of fully receiving his or her message
active listening
possession of the means to do something
ability
Managers are responsible for making decisions, allocating resources, and negotiating
Decisional Role
Managers spend much of their time gathering, analyzing, and disseminating information to those both above and below them
Informational role
managers focus on relationship building and communication internally within the company and externally with clients and other stakeholders. As a leader managers need to act as a role model and source of inspiration for their employees
Interpersonal role
lower-level managers who supervise the operational activities of the organization
frontline management
the level of management that includes general managers, division managers and branch and plant managers who are responsible for tactical planning and controlling
middle management
highest level of management consisting of the president and other key company executives who develop strategic plans
top management
the leader assigns decision-making responsibility to team members but oversees their work
delegating
leaders work with team members to make decisions together. they support and encourage them and are more participatory
participating
this is a directive and authorative approach. the leader makes decisions and tells employees what to do
telling
leaders are still the decision makers, but they communicate and work to persuade employees rather than simply direct them.
selling
selling, telling, participating, delegating
situational theories of leadership (approaches)
introducing your ideas to the market
implement
trying your solutions out
test
start or create solutions
prototype
challenge assumptions and create ideas
ideate
state your users needs and problems
define
research your user needs
empathize
the perception that chance or outside forces beyond our personal control determine our fate
external locus of control
the perception that we control our own fate
internal locus of control
(Efficient and organized) people with this trait are organized, punctual and dependable
conscientiousness
tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial and creative workplace (openness)
adhocracy culture
externally focused on profitability achieving competitive advantage market share and is results oriented.
this manager is committed to do whatever it takes to maintain the highest customer satisfaction ratings in the industry (extraversion)
market culture
oriented towards structure, control, coordination, and efficiency. processes and procedures are well-established and should be followed. (conscientiousness)
hierarchy culture
internally oriented towards family and relationships, mentoring, nurturing, and participation, and is flexible and has less formal structure. (agreeableness)
clan culture
expressing information in the form of written words
written communication
international organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
work trade organization (WTO)
those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization
whistleblowers
An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents
wechsler adult intelligence scale
stable life goals that people have reflecting what is most important to them
values
leadership that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership
transformational leadership
leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership
transactional leadership
leadership style that is primarily concerned with job tasks
task-oriented style
questionnaires that track preferred actions in specific emotional intelligence situations
surveys
used to preserve a positive relationship between communicators while still addressing the problem at hand
supportive communication
those who have a stake in the performance and output of an organization such as employees, unions, investors, suppliers, consumers, local and national governments and communities
stakeholders
