Functions within Organisations

Question 1

What are the responsibilities of the accounts or finance job function? State 6.
(6 marks)

Answer 1

• dealing with payments made by customers
• dealing with overdue customer accounts
• dealing with payments made for suppliers
• sorting accounts queries
• dealing with payroll
• preparing end of year accounts required by the law

Question 2

what are the responsibilities of the sales job function?

4 marks

Answer 2

• to persuade customers to buy products or services
• monitoring sales of company products or services
• tracking profitability of products or services a company is selling.
• dealing with special customer requests

Question 3

what are the possible roles of a distribution job function within an organisation?
(4 marks)

Answer 3

• responsible for the movement of goods from factory to warehouse / wholesaler /
  retailer
• providing details of pick up and delivery points of goods
• providing details of when delivery of goods is required
• Providing details of goods being transported

Question 4

what are the possible roles of a marketing job function within an organisation?
(3 marks)

Answer 4

• Advertise and promote the organisations products or services
• carryout marketing research and surveys to evaluate performance of the organisation
• identify and satisfy customer requirements

Question 5

Identify the differences between the research and development job function.
(4 marks)

Answer 5

Research

• keep records of new products on trial
• research new products the company should invest in

Development
- produce specifications for all products
- produce production drawings for new/improved products
- develop ideas for new products/to improve existing
products

Question 6

what is the role of the human resources job function?

4 marks

Answer 6

• manage recruitment of new staff
• manage staff training for the company employees
• producing staff newsletter, to ensure staff are updated
• sorting out all staff needs
• advertising job vacancies

Question 7

State 2 roles of a design job function.

2 marks

Answer 7

• use appropriate software to design products

- use appropriate software to change and improve product designs

Question 8

state the role of the products (or service provision) job function.
(2 marks)

Answer 8

• to monitor the provision of the company services to the customer
• or monitor the progress of the end product within a company

Question 9

Describe to tasks carried out by the ICT services job function.
(4 marks)

Answer 9

• installing and upgrading hardware/software
• managing LAN and WAN networks
• supporting ICT users with their hardware/software queries
• maintaining and uploading the company website

Question 10

State the roles of the Administrations department within an organisation.
(1 marks)

Answer 10

• deal with all correspondence and other general office tasks