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Front Office Terms Flashcards

1
Q

Farm out

A

In case of full house, assignment of guest with reservation to other units of chain or other properties.

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2
Q

Floor limit

A

It is a limit given by the credit car company to individual customers.

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3
Q

Free sale

A

Term used when rooms are available for sale.

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4
Q

Forecasting

A

Projecting rooms sales for a specific period.

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5
Q

Full board/ en pension plan

A

American plan.

Room rate + breakfast + lunch + dinner

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6
Q

Hot list

A

A list of lost or stolen credit cards sent by the credit card company to the hotel.

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7
Q

House count

A

The total number of guests staying in the hotel at a particular time.

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8
Q

Full house

A

A situation if 100% occupancy in the hotel.

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9
Q

House limit

A

Same as credit limit.

The limit amount of money up to which the guests is allowed credit facility in the hotel.

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10
Q

Key fob

A

A decorative or descriptive plastic or metal tag attached to a hard key.

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11
Q

Due out

A

Expected checkout for the day

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12
Q

Due in

A

Expected arrivals for the day.

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13
Q

Credit limit

A

Same as house limit.

The limit amount of money up to which the guest is allowed credit facility in the hotel.

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14
Q

Competitive set

A

The group of hotels in a market that provide the most competition to a hotel. Reports consist of ARR, NO. Of rooms sold and occupancy percentage.

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15
Q

Cold call

A

Sales call on customers with no previously identified interest in the product.

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16
Q

Brown out

A

Partial loss of electricity.

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17
Q

Bottom up

A

A sales method which involves presenting the least expensive rate first.

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18
Q

Blind call

A

A blind call doesn’t identify the hotel Making the call and simply asks for the availability and rates on specific dates.

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19
Q

Black out

A

Total loss or electricity.

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20
Q

Back-to-back

A

A travel trade term which refers to a sequence of consecutive group departures and arrivals usually arranged by tour operators.

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21
Q

Bag pull

A

Process of bringing down the luggage of group members from their rooms to the lobby on the day of the departure of the group just before the departure.

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22
Q

Blanket reservation

A

A block of rooms held for a particular group with individual members requesting assignments from that block. Also called call in block

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23
Q

Blocking on horizon

A

Reserving guest rooms in the distant future

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24
Q

Bundling

A

Making a package of two or more hotel products/services to be offered to a guest at a package rate.

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25
Charge back
Sometimes credit card company refuses the payment of a voucher signed by the customer which is sent by the hotel.
26
Crib rate
The rate charged of children above 5 years and below 12 years who are accompanying their parents
27
Cut off date
The date by which the confirmation should come otherwise after this date the block of rooms is released for general sale.
28
Day rate
Room tariff offered to a guest who stays only during the daytime. Also called as 'day-use-rate'
29
Demi pension / Half Board Plan
Also called as 'Modified American Plan' which means | The room Tariff + English breakfast + lunch / dinner i.e one major meal.
30
Double up
When a room is occupied by two unrelated guests
31
FAM tour
Familiarization tour, complimentary visits sponsored by the lodging properly that hosts the representative of travel organisations, local corporate managers, etc to attract more business.
32
Garni Hotel
A hotel which has no food and beverage facility
33
Garni hotel
A hotel which has no food and beverage facility
34
Guest test
Evaluation procedure in which an outside person is hired by the hotel to experience hotel services and report the findings to the management.
35
Lead time
The time between the reservation is made and when the guest is due to arrive
36
Lead time
The time between the reservation is made and when the guest is due to arrive
37
Locator
Guests advices that he/she may be contacted at a specific location when he/she is not in the room for a particular period of time
38
Market share
Represents the share of market, which the hotel captures of the total market
39
Plus position
When rooms available exceeds guests arrivals
40
Red flag report
A list of blacklisted guests by management of the hotel.
41
Affiliated hotel
A hotel which is usually on franchise or referral system of another group or chain
42
Allowance
An account term The amount which is reduced from the guest folio as an adjustment against improper or unsatisfactory or no service to the guest. It may also be due to posting error.
43
Bounced reservation or walking the guest
Sometimes due to error in planning, a guest with the reservation maybe be refused accomodation.
44
Boutique hotels
Generally refers to smaller, luxury hotels that differentiate themselves by their service and product offering. Example: hotel may have different themed rooms, etc
45
Clefs D'or
The international association of concierges, it means "Golden keys"
46
Commissionaire
Member of uniformed staff whose place of duty is outside the main entrance of the hotel. Also called as door man.
47
Concessionaire
Abbreviated as concession sometimes refers to shops providing services, amenities and facilities, etc to resident guests. Generally they are outsourced.
48
Dead / absent move
Room change when the guest is not present in the room. To be carried in the presence of a senior staff from the front office and security.
49
Double double or Twin double
A room with two double beds | Sleeping accomodation for four people
50
Eco Tourist
Tourist who plan vacations to understand the culture and environment of a particular area.
51
Folio
A statement of guest account, the balance of the guest's financial obligation to the hotel.
52
Overstay
A situation in which the guest does not leave on the day of scheduled departure and continues staying in the hotel.
53
Red slip room
List of rooms under maintenance
54
Red slip room
List of rooms under maintenance
55
Red slip room
List of rooms under maintenance
56
FRRO
Foreigner's regional registration office
57
SB
Scanty Baggage
58
DND
DO not disturb
59
RNA
Registered not assigned
60
LHW
Leading hotels of the world
61
FHRAI
Federation of hotel and restaurant association of India
62
IATA
International air transport association
63
HRACC
Hotels and restaurant approval and classification committee
64
GDS
Global distribution system
65
OTA
Online travel agent
66
SLH
Small luxury hotels of the world
67
VPO
Visitor's Paid Out
68
SPATT
Special attention
69
APC
All payments cash
70
CIP
Commercially Important person
71
DGCA
Director of general civil aviation
72
DOT
Department of Tourism
73
EDC
Electronic data convertor
74
DCC
Dynamic currency convertor
75
ECO
Express checkout
76
EPBAX
Electronic private automatic brand exchange
77
MICE
Meetings incentive conference exhibition
78
M& IT
Meetings and incentive travel
79
KPT
Key performance indicator
80
IBE
Internet booking engine
81
ETA
Estimated time of arrival
82
ROI
Return on investment
83
WTO
World tourism organisation
84
TAAI
Travel agents association of India
85
STD
Subscriber Trunk Dailing
86
PIA
Paid in Advance
87
NCR
National Cash register
88
MOD
Manager on duty
89
IAAI
International airport authority of India
90
GIT
Group inclusive tour
91
FFE
Furniture, fixture and equipment
92
FERA
Foreign exchange regulation act

Front Office Terms (1 decks)

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