Front Office Terms Flashcards
Farm out
In case of full house, assignment of guest with reservation to other units of chain or other properties.
Floor limit
It is a limit given by the credit car company to individual customers.
Free sale
Term used when rooms are available for sale.
Forecasting
Projecting rooms sales for a specific period.
Full board/ en pension plan
American plan.
Room rate + breakfast + lunch + dinner
Hot list
A list of lost or stolen credit cards sent by the credit card company to the hotel.
House count
The total number of guests staying in the hotel at a particular time.
Full house
A situation if 100% occupancy in the hotel.
House limit
Same as credit limit.
The limit amount of money up to which the guests is allowed credit facility in the hotel.
Key fob
A decorative or descriptive plastic or metal tag attached to a hard key.
Due out
Expected checkout for the day
Due in
Expected arrivals for the day.
Credit limit
Same as house limit.
The limit amount of money up to which the guest is allowed credit facility in the hotel.
Competitive set
The group of hotels in a market that provide the most competition to a hotel. Reports consist of ARR, NO. Of rooms sold and occupancy percentage.
Cold call
Sales call on customers with no previously identified interest in the product.
Brown out
Partial loss of electricity.
Bottom up
A sales method which involves presenting the least expensive rate first.
Blind call
A blind call doesn’t identify the hotel Making the call and simply asks for the availability and rates on specific dates.
Black out
Total loss or electricity.
Back-to-back
A travel trade term which refers to a sequence of consecutive group departures and arrivals usually arranged by tour operators.
Bag pull
Process of bringing down the luggage of group members from their rooms to the lobby on the day of the departure of the group just before the departure.
Blanket reservation
A block of rooms held for a particular group with individual members requesting assignments from that block. Also called call in block
Blocking on horizon
Reserving guest rooms in the distant future
Bundling
Making a package of two or more hotel products/services to be offered to a guest at a package rate.
Charge back
Sometimes credit card company refuses the payment of a voucher signed by the customer which is sent by the hotel.
Crib rate
The rate charged of children above 5 years and below 12 years who are accompanying their parents
Cut off date
The date by which the confirmation should come otherwise after this date the block of rooms is released for general sale.
Day rate
Room tariff offered to a guest who stays only during the daytime. Also called as ‘day-use-rate’
Demi pension / Half Board Plan
Also called as ‘Modified American Plan’ which means
The room Tariff + English breakfast + lunch / dinner i.e one major meal.
Double up
When a room is occupied by two unrelated guests
FAM tour
Familiarization tour, complimentary visits sponsored by the lodging properly that hosts the representative of travel organisations, local corporate managers, etc to attract more business.
Garni Hotel
A hotel which has no food and beverage facility
Garni hotel
A hotel which has no food and beverage facility
Guest test
Evaluation procedure in which an outside person is hired by the hotel to experience hotel services and report the findings to the management.
Lead time
The time between the reservation is made and when the guest is due to arrive
Lead time
The time between the reservation is made and when the guest is due to arrive
