Foundations - Chapter 5

Question 1

A hotel room rate that includes the room, plus three full meals.

Answer 1

FAP - Full American Plan or AP - American Plan

Question 2

Employees who have little contact with the guests.

Answer 2

Back of the House Employees

Question 3

Accommodation that is generally family-owned and managed, accommodates three to ten groups per night, and includes a family-style breakfast.

Answer 3

B&B - Bed and Breakfast

Question 4

A luxury-style hotel designed to cater to guests willing to pay higher fees for top-level quality and very sophisticated levels of service.

Answer 4

Boutique Hotel

Question 5

A situation in which a franchisor allows two independent units to locate too near each other, causing loss of revenue for one or both.

Answer 5

Cannabalization

Question 6

Alcohol service in which guests pay for their own drinks.

Answer 6

Cash Bar

Question 7

A single corporate identity that operates more than one property, with all properties reporting to corporate headquarters.

Answer 7

Chain Ownership

Question 8

An individually owned, apartment- style residence located in an area filled with recreational amenities; may be rented out to other travellers when not occupied by the owner.

Answer 8

Condominium

Question 9

A hotel with ballrooms and meeting facilities that caters to large groups.

Answer 9

Conference Hotel

Question 10

A reservation at a hotel or lodging establishment that is held through prepayment or with a confirmed source of payment.

Answer 10

Confirmed Reservation

Question 11

A hotel room rate that includes the room and a continental breakfast.

Answer 11

Continental Plan

Question 12

Reduced room rates designed to encourage sales to companies

Answer 12

Corporate Rate

Question 13

Two people staying in one room

Answer 13

Double

Question 14

Hotel room with two double beds

Answer 14

Double Double

Question 15

Accommodation that is a working ranch. Guests help in everyday work or a luxury ranch resort for horseback riding, swimming, biking, or tennis.

Answer 15

Dude Ranch

Question 16

A hotel rate that includes room, no meals

Answer 16

European Plan - EP

Question 17

Business procedures purchased as a turn-key operation with everything in its place

Answer 17

Franchise Agreement

Question 18

The purchaser of a franchise operation

Answer 18

Franchisee

Question 19

The company that owns the franchise rights to a product and sells it to other operator/ investors

Answer 19

Franchisor

Question 20

Employees who deal actively with customers, usually in a hotel or a restaurant setting

Answer 20

Front of the House

Question 21

The client has supplied a credit card number and must pay for the room whether or not they use it , unless the reservation is cancelled by a certain time and a cancellation number is obtained

Answer 21

Guaranteed Reservation

Question 22

Hotel room includes a bar and sitting area for guests

Answer 22

Hospitality Suite

Question 23

A lodge with communal washrooms and bedrooms for 4-20 people.

Answer 23

Hostel

Question 24

This type of accommodation has a central lobby and it’s rooms are accessible from the lobby.

Answer 24

Hotel

Question 25

A smaller accommodation option usually found in smaller towns. Often a historic building.

Answer 25

Inn

Question 26

Method of hotel management operation in which one company owns property, the other one operates it

Answer 26

Management Contract

Question 27

A hotel room rate that includes room breakfast and lunch or dinner (2 meals)

Answer 27

Modified American Plan - MAP

Question 28

Tourist accommodations that provide free parking and access to guests room directly from parking lot

Answer 28

Motel

Question 29

Selling more rooms, airplane seats, etc, than exist on the assumption not every reservation will be picked up

Answer 29

Overbook

Question 30

The published full price for a hotel room

Answer 30

Rack Rate

Question 31

Independently owned and operated hotels working together under a brand name in order to receive brand-name recognition, access to global reservation system and global marketing strategies, e.g Best Western

Answer 31

Referral Systems

Question 32

A method of financing expansion whereby sells shares of the property on the stock market

Answer 32

REITS - Real Estate Investment Trusts

Question 33

A destination hotel that is usually located in the countryside, near water or mountains. They provide their guest with a wide variety of outdoor recreational activities, indoor services such as spas, pools, and workout rooms, and a variety of in-house dinning experiences

Answer 33

Resorts

Question 34

A discount rate for block bookings

Answer 34

Run of the House Rate

Question 35

A hotel room occupied by one person

Answer 35

Single Occupancy

Question 36

A type of resort that encourages healthy rejuvenating activities such as massage therapy, body wraps, steam baths. Generally serve healthy meals

Answer 36

Spa

Question 37

A larger hotel room with one or more bedrooms and a sitting area and or parlour

Answer 37

Suite

Question 38

Buying a vacation segment, usually of two weeks, in a condominium unit

Answer 38

Time share

Question 39

Service provided by luxury hotels, in which bed spread is folded down and chocolate is placed on the pillow

Answer 39

Turn Down Service

Question 40

The practice of sending guests who have reservations that cannot be honoured to other available hotels.

Answer 40

Walking a guest

Question 41

A chain of hotel in which one person or company controls all the units; typically, all have similar decor, menu, and management style.

Answer 41

Chain Ownership