Foundations - Chapter 5 Flashcards
A hotel room rate that includes the room, plus three full meals.
FAP - Full American Plan or AP - American Plan
Employees who have little contact with the guests.
Back of the House Employees
Accommodation that is generally family-owned and managed, accommodates three to ten groups per night, and includes a family-style breakfast.
B&B - Bed and Breakfast
A luxury-style hotel designed to cater to guests willing to pay higher fees for top-level quality and very sophisticated levels of service.
Boutique Hotel
A situation in which a franchisor allows two independent units to locate too near each other, causing loss of revenue for one or both.
Cannabalization
Alcohol service in which guests pay for their own drinks.
Cash Bar
A single corporate identity that operates more than one property, with all properties reporting to corporate headquarters.
Chain Ownership
An individually owned, apartment- style residence located in an area filled with recreational amenities; may be rented out to other travellers when not occupied by the owner.
Condominium
A hotel with ballrooms and meeting facilities that caters to large groups.
Conference Hotel
A reservation at a hotel or lodging establishment that is held through prepayment or with a confirmed source of payment.
Confirmed Reservation
A hotel room rate that includes the room and a continental breakfast.
Continental Plan
Reduced room rates designed to encourage sales to companies
Corporate Rate
Two people staying in one room
Double
Hotel room with two double beds
Double Double
Accommodation that is a working ranch. Guests help in everyday work or a luxury ranch resort for horseback riding, swimming, biking, or tennis.
Dude Ranch
A hotel rate that includes room, no meals
European Plan - EP
Business procedures purchased as a turn-key operation with everything in its place
Franchise Agreement
The purchaser of a franchise operation
Franchisee
The company that owns the franchise rights to a product and sells it to other operator/ investors
Franchisor
Employees who deal actively with customers, usually in a hotel or a restaurant setting
Front of the House
The client has supplied a credit card number and must pay for the room whether or not they use it , unless the reservation is cancelled by a certain time and a cancellation number is obtained
Guaranteed Reservation
Hotel room includes a bar and sitting area for guests
Hospitality Suite
A lodge with communal washrooms and bedrooms for 4-20 people.
Hostel
This type of accommodation has a central lobby and it’s rooms are accessible from the lobby.
Hotel
A smaller accommodation option usually found in smaller towns. Often a historic building.
Inn
Method of hotel management operation in which one company owns property, the other one operates it
Management Contract
A hotel room rate that includes room breakfast and lunch or dinner (2 meals)
Modified American Plan - MAP
Tourist accommodations that provide free parking and access to guests room directly from parking lot
Motel
Selling more rooms, airplane seats, etc, than exist on the assumption not every reservation will be picked up
Overbook
The published full price for a hotel room
Rack Rate
Independently owned and operated hotels working together under a brand name in order to receive brand-name recognition, access to global reservation system and global marketing strategies, e.g Best Western
Referral Systems
A method of financing expansion whereby sells shares of the property on the stock market
REITS - Real Estate Investment Trusts
A destination hotel that is usually located in the countryside, near water or mountains. They provide their guest with a wide variety of outdoor recreational activities, indoor services such as spas, pools, and workout rooms, and a variety of in-house dinning experiences
Resorts
A discount rate for block bookings
Run of the House Rate
A hotel room occupied by one person
Single Occupancy
A type of resort that encourages healthy rejuvenating activities such as massage therapy, body wraps, steam baths. Generally serve healthy meals
Spa
A larger hotel room with one or more bedrooms and a sitting area and or parlour
Suite
Buying a vacation segment, usually of two weeks, in a condominium unit
Time share
Service provided by luxury hotels, in which bed spread is folded down and chocolate is placed on the pillow
Turn Down Service
The practice of sending guests who have reservations that cannot be honoured to other available hotels.
Walking a guest
A chain of hotel in which one person or company controls all the units; typically, all have similar decor, menu, and management style.
Chain Ownership
