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7th Grade CLS Literature > Formal Complaint Letter Parts > Flashcards

Formal Complaint Letter Parts Flashcards

1
Q

Signature

A

your signed name followed by your typed (printed) name

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2
Q

Heading

A

your address (including city, state, and zip) and the date

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3
Q

Body

A

explains the problem and suggests a solution

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4
Q

Closing

A

final words of the letter such as “Sincerely” followed by a comma

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5
Q

Inside Address

A

the name and address (including city, state, and zip) of the person to whom you are writing

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6
Q

Greeting

A

begins with “Dear” and includes the name of the person to whom your are writing, followed by a colon

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7
Q

T or F: A letter of complaint has the same purpose as other kinds of persuasive writing?

A

True

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8
Q

T or F: A letter of complaint states the problem.

A

True

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9
Q

T or F: A letter of complaint explains the circumstance.

A

True

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10
Q

T or F: A letter of complaint proposes a reasonable solution.

A

True

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11
Q

T or F: A letter of complaint follows the form of any business letter?

A

True

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12
Q

T or F: A formal letter of complaint should only state the complaint?

A

False

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13
Q

T or F: A formal letter of complaint should not include any details about the circumstance experienced?

A

False

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14
Q

T or F: A formal letter of complaint should not include any suggestions of ways to resolve the issue.

A

False

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15
Q

What part of a formal letter of complaint includes your personal address?

A

the heading

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16
Q

What part of a formal letter of complaint includes your signature?

A

the closing

17
Q

Name the six parts of a formal letter of complaint.

A

body, closing, greeting, heading, inside address, and signature

18
Q

Name the six parts of a formal letter of complaint, in sequential order, from the top to the bottom of the letter.

A
  1. heading
  2. inside address
  3. greeting
  4. body
  5. closing
  6. signature
19
Q

Name the part of a formal letter of complaint that includes reasonable solutions to the issue.

20
Q

T or F: The most effective complaints often include positive suggestions?

21
Q

In a letter of complaint you should state the problem, and…

A

…propose a reasonable solution.

22
Q

In a letter of complaint you should use language that will persuade, …

A

…not anger.

23
Q

In a letter of complaint you should make sure your argument is clear and …

A

…easy to follow.

24
Q

In a letter of complaint you should include the six parts of a…

A

…business letter.

25
Q

A letter of complaint should not be too long. It should be about…

A

…1 or 2 paragraphs in length.

7th Grade CLS Literature (3 decks)

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