Förkortningar Flashcards
1
Q
PBA
A
Patterns of Business Activity
2
Q
BSC
A
Business Service Catalogue
3
Q
LOS
A
Lines of Service
4
Q
SKMS
A
Service Knowledge Management Systems
5
Q
ABC
A
Accounting, Budgeting, Charging
6
Q
BRM
A
Business Relationship Management
7
Q
TCO
A
Total Cost of Ownership
8
Q
SLM
A
Service Level Management
9
Q
SLR
A
Service Level Requirement
10
Q
SLA
A
Service Level Agreement
11
Q
OLA
A
Operational Level Agreement
12
Q
MTBSI
A
Mean Time Between Service Incidents
13
Q
MTBF
A
Mean Time Between Failures
14
Q
MTTF
A
Mean Time to Failure
15
Q
MTRS
A
Mean Time to Restore Service
