Förkortningar Flashcards
PBA
Patterns of Business Activity
BSC
Business Service Catalogue
LOS
Lines of Service
SKMS
Service Knowledge Management Systems
ABC
Accounting, Budgeting, Charging
BRM
Business Relationship Management
TCO
Total Cost of Ownership
SLM
Service Level Management
SLR
Service Level Requirement
SLA
Service Level Agreement
OLA
Operational Level Agreement
MTBSI
Mean Time Between Service Incidents
MTBF
Mean Time Between Failures
MTTF
Mean Time to Failure
MTRS
Mean Time to Restore Service
CFIA
Component Failure Impact Assessment
CRAMM
CCTA Risk Analysis and Management Method
FTA
Fault Tree Analysis
SOA
Service Outage Analysis
TOP
Technical Observation Post
UC
Underpinning Contract
RACI
Responsible, Accountable, Consulted, Informed
CAB
Change Advisory Board
RFC
Request for Change
FSC
Forward Schedule of Changes
CI
Configuration Item
DML
Definite Media Library
DS
Definite Spares
CMDB
Configuration Management Database
CMS
Configuration Management System
ELS
Early Life Support
