Food Quality Flashcards
1
Q
What do customers expect of food
A
Hot
Crisp
Fresh
Neatly dressed
Safe
2
Q
What do customers expect of cleanliness
A
Hygienic
Spotless
3
Q
What do customers expect of our service
A
Fast
Accurate
Friendly
Hospitable
4
Q
What is the gold standard
A
quality standards maintained across all McDonald’s chains to maintain consistency of products and service
5
Q
What to do if food is not gold standard
A
P- Product check raw producer
E- equipment - check calibration
P- procedure - observe procedure
