FOI Task A: Human Behavior and Effective Communication Flashcards
What is Human Behavior
The product of factors that cause people to act in predictable ways.
Also defined as the result of attempts to satisfy certain needs. A working knowledge of human behavior can help an instructor better understand a student.
Fear causes students to “fight” or “flee”. Fleeing is avoiding an action that is feared. To fight means to take measures to overcome the fear, or at least better deal with it more directly.
What are Maslow’s ascending order of needs:
Physical Needs- food, rest, exercise, shelter, etc.
Safety- must feel safe and protected from danger, threat, etc.
Social - student must feel like they belong and are accepted.
Egoistic - internal - relates to self-esteem, the need to feel independent, self confident
external - relates to reputation, need for appreciation, status, and respect.
Self-fulfillment - students need to realize their own potential, and use their creativity.
Defense Mechanisms 8
DRDRFCPR
Displacement Repression Denial Rationalization Fantasy Compensation Projection Reaction Formation
Example of Repression
Defense Mechanism
A person buries uncomfortable thoughts into unconscious mind.
Major accident victim can’t remember the accident.
Example of Denial
Defense Mechanism
Refusal to accept reality because it is too threatening.
That hurricane won’t hit our home even though the forecast is showing it coming right at us.
Compensation give an example
Defense Mechanism
Psychologically balancing a weak area with a strong area.
My steep turns are not within standard but my lazy 8’s are great!
Give an example of Projection.
Defense Mechanism
Relegating blame for one’s own mistakes and/or shortcomings to others.
My CFI didn’t teach me well enough since I didn’t pass the checkride.
Rationalization example
Defense mechanism
Cannot accept real reasons for behavior, therefore, justifies actions.
I failed my test because my teacher didn’t give me enough time to study.
Reaction formation
Defense mechanism
Belief in opposite of true belief, because it causes anxiety.
I don’t have my checkride tomorrow, it’s next week.
Fantasy example
Defense mechanism
Escaping from reality by taking mental/physical flight.
Daydreaming of being a Regional Pilot.
Displacement example
Defense mechanism
Shifts emotion from original object to a less threatening substitute.
Employee really hates their boss and picks a fight with their significant other.
Effective Communication 3
Source: The sender of information - must be understood by student to be effective.
Symbols: Ideals and information shared by words, expressions, gestures.
Receiver: The student, listener, reader, etc. - their background influences reception.
Barriers to effective communication 4
Lack of common experience. One of the greatest barriers to communication, mainly due to the differences in the backgrounds of student and instructor. Aviation is very “technical” Example: For a new student, you may want to keep to terms the general public may understand. You say something about the empennage instead you could say the tail portion of the airplane.
Confusion between symbol, and the symbolized object. This occurs when a word is confused with what it is meant to represent. Example: Student introduces their flight instructor as their teacher. The person thinks the flight instructor is just a teacher and doesn’t fly.
Overuse of abstractions. Using words that are general rather than specific (avoid whenever possible). Example: You say “airplane”. The student thinks anything from a Piper cub to 777.
Interference (physiological, environmental, or psychological). These come from outside sources that the instructor cannot control.
Example: The student has diarrhea and is having a very hard time concentrating.
Lack of common experience example:
One of the greatest barriers to communication, mainly due to the differences in the backgrounds of student and instructor. Aviation is very “technical”
Confusion between symbol and the symbolized object example
This occurs when a word is confused with what it is meant to represent.
You introduce a flight instructor as a teacher. This may lead to the person you are talking to thinking they are just teaching ground school and are not also a flight instructor.
