Focus on Force Flashcards
Cosmic Solutions would like to set up reputation to encourage customers to engage in the company’s customer service sommunity. Which of the following steps need to be considered in order to set up reputation in the community? (3)
A. Define reputation levels and points in ‘Administration’
B. Enable setup and display of reputation levels in the ‘Preferences’ section of ‘Administration’
C. Enable setup and display of reputation levels in the ‘Settings’ section of ‘Administration’
D. Create reputation actions in ‘Communities Settings’
E. Ensure that the community template has Chatter enabled
A, B, C
Reputation can be set up by enabling setup and display of reputation levels in the ‘Preferences’ section of ‘Administration’. Chatter must be enabled for the community template in order to use reputation. Reputation levels can be set up by accessing the ‘Reputation Levels’ section of Administration. Reputation points for different kinds of events can be set up by accessing the ‘Reputation Points’ section of Administration.
Cosmic Solutions would like to enable Knowledge in its existing customer community. The community is based on the Salesforce Tabs + Visualforce template. What steps are required to set up and configure Knowledge in the community? (3)
A. Add the Knowledge tab to the community
B. Create community pages for each article type
C. Add Knowledge permissions to the customer community profiles
D. Select ‘Community’ channel for each article that should be exposed in the community
E. Configure data categories and allow community user access
A, C, E
The following steps would be necessary to set up and configure Knowledge for a community that is based on the Salesforce Tabs + Visualforce template:
- Ensure that the security settings are correct by adding Knowledge settings using profiles, permission sets, and roles.
- Set up data categories and allow access to users based on each data category.
- Select the correct channel and data categories on articles.
- Add the Knowledge tab to the community.
Cosmic Enterprises is setting up a new customer community using the Customer Service template. The Salesforce Consultant of the company is required to apply color, font, and style to the community pages to match the company’s brand. Which of the following can be used for this requirement? (2)
A. Administration Settings
B. Experience Builder Settings
C. Experience Builder’s Theme Panel
D. Communities Settings
B, C
- Experience Builder’s Theme Panel can be used to set the color, image, font and other theme settings of a community page. It also allows managing branding sets to quickly change color and style for different audiences and needs.
- Experience Builder Settings can be used for creating theme layouts for customising the appearance of each page in the community.
- Administration Settings can be used to select certain branding options that apply to a community that uses the Salesforce Tabs + Visualforce template.
- Communities Settings cannot be used for cusotmizing the theme.
Cosmic Solutions has granted its support agents in the customer service community permissions to expose or hide published Chatter posts in the case feed. Which of the following options can be used by a support agent to remove a Chatter post from the case feed of external users with access to the case? (1)
A. Delete
B. Enable Private Access
C. Hide Post
D. Make Private
D
The Make Private option can be selected from the drop-down menu of a Chatter post to remove the post from the case feed of external users with access to the case. Also, ‘Allow users to edit posts and comments’ must be enabled in the Chatter Settings setup page. The Delete option will delete the Chatter post completely, regardless of user. Enable Private Access and Hide Post are not available optios in the case feed.
An Admin is required to provide users with Partner Community license access to Campaigns in a community. Which of the following are true about granting users access to Campaign records? (2)
A. Access to Campaign records cannot be granted to Partner Community users
B. Partner Community users have ‘read’ access to Campaigns by default
C. ‘Read’ access to Campaigns needs to be granted in the Partner Community profile
D. A partner user must have the Marketing User checkbos selected on their user record to create Campaigns.
B, D
The Partner Community profile has ‘read’ access to the Campaign object by default. Further access, such as create, edit, and delete, can be granted if required. However, in order to create, edit, and delete campaigns, a user also requires the ‘Marketing User’ checkbox selected on their user record.
Cosmic Solutions needs to serve community content over encrypted connections for which an SSL certificate is required. Which of the following steps should be followed to attach an SSL certificate to a custom domain for a community? (3)
A. Create a self-signed certificate record
B. Add the certificate to administration settings in the community
C. Create a CA-signed certificate record
D. Obtain the certificate from the SSL certificate provider
E. Update the signed certificate in Salesforce
C, D, E
The following steps are followed to attach a CA-signed certificate to a custom domain in Salesforce:
1) Create a CA-signed certificate record in Salesforce
2) Download the certificate signing request
3) Obtain the signed certificate from the SSL certificate provider (certificate authority)
4) Navigate to the certificate record in Salesforce and update the signed certificate
5) Add the certificate and key to the custom domain
A consultant has created a site using the Customer Service template. Unauthenticated users shoudl have access to only certain content on the site. Which of the following statements are true about controlling unauthenticated user access? (2)
A. The guest user profile can be accessed from Builder Settings
B. Salesforce automatically creates a guest user profile for unauthenticated users
C. A guest user profile needs to be created for unauthenticated users
D. Chatter access must be enabled on guest user profile to provide access to the site
A, B
Chatter access is only required for access to a public site if a profile-based rollout for Chatter has been enabled for the organisation.
Where can admins enable super user access for partners in a community? (1)
A. Experience Workspaces
B. Communities Settings
C. Permission Set
D. Profile
B
Partner Super User Access must be enabled in Communities Settings before super user access can be granted to partner users. Super user access can then be granted to a partner user from their contact record associated with the partner account.
Several guest users visit a community created by Cosmic Repaid Solutions. Which of the following is true regarding unlicensed users’ mobile access to a community? (1)
A. Unlicensed or guest users can access a community from the Salesforce app
B. Unlicensed or guest users can access any part of a community
C. Unlicensed or guest users can access only public community content
D. Unlicensed or guest users’ level of access can be controlled using the ‘External User’ profile
C
Unlicensed or guest users can only access community content that is public. They also cannot use the Salesforce app. Their level of access can be controlled using the ‘Guest User’ profile. Access to public content can also be controlled at the page level from the Experience Builder.
Cosmic Industrial Solutions would like to set up a partner site using the Partner Central template to manage workflows related to partner relationship management. Which of the following features provided by the template would support the objective of the company? (3)
A. Journey Builder for channel marketing
B. Resources page to share files with partners
C. Lead Inbox for distribution of leads to partners
D. Engagement compoennt to display partner engagement
E. Quick Create action menu for deal registration
B, C, E
Partner Central template comes with features such as:
- Lead inbox
- Resources
- Quick create
- Customisable navigation menu
- Preconfigured list views
- Etc.
Functionality can be used for channel sales, channel marketing, lead distribution, deal registration, partner recruitment, and onboarding.
Journey Builder is a Marketing Cloud feature and Engagement component is not available for Partner Central template.
Cosmic Solutions wants some topics to be visible as thumbnails on the home page of the company’s customer service site. Which feature would need to be configured to add the required topics to the home page? (1)
A. Featured Topics
B. Navigational Topics
C. Topic Management
D. Content Management
A
Cosmic Solutions has successflly completed the rollout of a customer community. Which of the following activities should be utilised to ensure the success of the community? (2)
A. Use Engagement Insights for a high-level overview of ROI and KPIs.
B. Ensure that community managers have access to the relevant dashboards that allow viewing activity metrics and trends
C. Assign community managers and moderators to monitor adoption, engage community members and protect the community
D. User Experience Builder to regularly monitor community activity and set up gamification
B, C
How to expose a tab containing a website in a customer community built using Salesforce Tabs + Visualforce template. (1)
A. Create the tab in the ‘Tabs’ section of ‘Administration’ which will allow community users to see it automatically.
B. Create the tab in Salesforce Setup as a web tab, and give community users access to the new web tab using profiles or permission sets.
C. Create the tab in Salesforce Setup as a web tab, add web tab in Tabs section of Administration, and give community users access o the tab using profiles or permission sets
D. Create the tab in the Tabs section of Administration, and give community users access to the tab using profiles or permission sets.
C
A develoepr has build a Visualforce page that lists all major products offered by company. This page has been added to a public community which has been built using Salesforce Tabs + Visualforce template. Community Manager would like to make this page available to guest users. How can access to page be granted? (1)
A. Provide guest users access to page in Preferences section of Administration in Experience Workspaces
B. Use Experience Builder to add Visualforce page to a publicly available community page
C. Provide guest users access to the page on the Communities Settings page in Setup
D. Access the guest user profile and add the Visualforce page
D
Public access to community pages depends on level of access granted to guest user profile, which is automatically created, and not displayed in standard profile list. For Tabs and Visualforce template community, it is accessed from the Public Access Settings button on site details page.
Guest users can be provided access to a Visualforce page from the guest user profile by navigating to the Enabled Visualforce Page Access related list.
Company stores all products they sell as individual Product records in Salesforce. The company would like its new community to show all of the Product records to customers for shopping options. When creating a page for these records and using the record list component, what customisation options are available? (3)
A. Layout B. Number of records to display C. Object D. Fields to display E. List filter criteria
A, B, C
