F.O Flashcards
How are reservations received?
- Received through letters, email or internet access, fax, telephone, in person, through computer terminals.
What is overbooking?
- It is booking beyond the capacity of the hotel.
*It is done to up-sell reservations.
What do you mean by FIT
Free Individual Travelers
What are the type of reservation?
*Confirmed Reservation
A confirmed reservation is an acknowledgement from the hotel that the person will be assigned a room in the hotel if they will reach on the date of arrival before cancellation hours.
*Waitlisted Reservation
A reservation is waitlisted when a requested category of room is not available for the requested dates.
*Tentative Reservation
Provisional reservation is done when a request from prospective guest is received for some future day arrival and the hotel blocks the room for this guest
A front clerk must be familiar with:
*Room rate
*Room size
*Room view
*Room amenities
*Number of rooms
What is done when rooming the guest?
- Before carrying his luggage ask the guest whether there are breakable inside.
*If yes, hold the luggage with one hand and the other bags on the other hand.
*Escort the guest to the room.
*When taking the elevator, push the “up” button, get in first, then the guest. Upon going out, guest first, then yourself.
*Knock three times at the door and say “room check” before entering the guest room. Let the guest get in first.
*Ask the guest where he would want his bag to be placed. - Orient the guest about his room.
*Ask if there is anything more he needs. If none, thank the guest and bid goodbye.
What does PA and CA mean?
Personal Account and Company Account
What is “no show”?
It means someone reserves for the room but did not arrive.
What is confirmation number?
It is reference that serves as a proof that the reservation is for one year.
What is an availability board?
It shows the available rooms covering 6 months to one year.
What is ETA?
Estidmated time of Arrival
What is ETD?
Estimated time of departure
What is a bell person?
member of the bell service staff designated to escort guest.
What is the first thing to ask when receiving through telephone?
Ask about his arrival date to check whether there are available rooms on that day.
What is the basic reservation procedure?
*Greet the client and offer assistance
A. Check the room status rack or the room available file in the computer.
B. Check if there are available rooms for the specific room preferred by the guest.
Once the room availability is confirmed, inform the guest.
Get detailed information from the client.
Indicate in the rooms reservation card to include.
1.Promotion of the room cale
2. Up-selling the room.
3. Receiving and processing rooms reservation
4. Serving as a center for communication, handling inquiries of the hotel facilities and services.
5. Preparing reports such as room sales, occupancy, availability status and function
