Flows

Question 1

Routine checks

Answer 1

Mode
Code
Flag

Notes
Time stamps
Cancel other agencies
Call source?

Question 2

Calls not triaged

Answer 2

Confirm with pt ambulance no longer required
-paint a picture in notes

Enter AC in the Event typeline

Click accept advised

Question 3

Cancellation after triaged

Answer 3

Confirm w pt that Amb no longer required
-paint a picture

Request to cancel
-code 3 call make sure to notify FD

Click out of update mode

“If anything changes pls make sure to call us back”

Question 4

Dropped Call

Answer 4

Attempt call back 3 x with VM

• check Ani/Ali spills
• watch map for nearbys

If landline contact 5s and provide info

If cell contact provider and get subscriber info
Alt number address etc

AC advised if address still unknown

If possible address make call a WAIT
And use protocol 32

Question 5

Location does not verify

Answer 5

Locate closest address that will verify

• pin drop
• enter St and munic and search closest address

CLI: Actual Address”” -new construction address does not geo verify

Question 6

Nearbys

Answer 6

• Review and compare all nearby calls
  - review time call has been active
• select display for possibles
• if clearly new select new otherwise usually cancel initially
• continue assessment

If duplicate:

• select event
• duplicate with or without updating

Question 7

Dangerous situations

Answer 7

As soon as hazard identified

• WAIT* or CBRNE WAIT
• CODE 9*

Imminent danger-downstream

Not imminent-continue assessment and have colleague contact PD or contact after call finished

PD Disp advises safe change to SAFE PD @

Question 8

Call backs

Answer 8

REA in command line as soon as call connects

Time stamp caller notified

Reset timer by right clicking event

Question 9

Lifeline calls

Answer 9

Get lifeline call back number as well as scene

Change call source

Other key holders

Call back to scene

REA applicable when phoning out

When lifeline follows up

• ENROUTE
• W patient
• transported to Hosp

Question 10

Omega events

Answer 10

• complete case exit via omega script
• comment calling party with no hold conf
• provide agency info
• confirm contact between parties
• request to cancel

Question 11

Returning call from nursing line

Answer 11

Normal flow from beginning
-complete case exit with Alpha determinate

Click HLBC stamp

Question 12

Backcountry remember 2

Answer 12

All party phone numbers and battery life-don’t waste your battery

Sig it!

Question 13

Outside of BC

Answer 13

@Outside

Address in CLI

Caller and scene phone number

Request to cancel