Flooring and Window Moisture Assessment Procedures

Question 1

What is the minimum temperature a homeowner must keep their home at to be covered under warranty?

Answer 1

17 degrees celsius

Question 2

When should fans be used by homeowner in home?

Answer 2

While cooking, showering, etc

Question 3

What is the minimum total of hours per day the whole house fan should be running?

Answer 3

8 hours minimum

Question 4

If a homeowner is not following the basics when it comes to temperature in home and fan use will their warranty be void?

Answer 4

yes.

Question 5

When assessing floor and window issues what steps should be taken?

Answer 5

• humidity reader
• record all thermostat locations and temperatures
• look for any obvious signs of water damage
• record weather conditions on day of work order

Question 6

What could be indicated if condensation is present between 2 panes of glass and never goes away

Answer 6

The seal has failed and it is a warrantable repair. Contact window supplier for repair.

Question 7

What does the humidity and temperature have to be at for us to determine the homeowner has not been doing their part to maintain the interior environment in their home?

Answer 7

The temp must consistently be at or above 17 celsius

The humidity must be at or below 55%

Question 8

What can a homeowner do to prevent window moisture on interior of windows?

Answer 8

Keep the heat above 20 degrees, and slightly crack the blinds so the air can circulate on the glass.

Question 9

What can a homeowner do to settle flooring issues?

Answer 9

Reduce the humidity below 55%