Flawless Consulting Flashcards
Consultant as a Therapist
• A therapist helps us realize our problems, take responsibility for our actions, forgive ourselves, and correct things
Contracting
building and renegotiating relationships, exchanging wants with our clients, and treating the relationship as central.
Resistance of Client
When a client resists, that means he is learning and taking seriously the client.
Do not try to “overcome” resistance, just state that it exists and be quiet.
• Resistance in a client is actually a good quality, because it shows the clients is held together
Consultant as a Philosopher
understanding our purpose and the client understanding their purpose, how the moment fits with larger and more profound intention and how the moment is grounded in the experience of human being.
Risk
• You are never properly prepared for risk, it always is tough no matter how much preparation
risk in consulting
client may not be willing to take the risk you propose
• Risk can’t be reasoned or assured away. A strategy that is designed to avoid risk becomes a strategy to avoid change.
• All growth, change, and optimism come from acts of adventure and risk
four fundamental fears that exist in being human
o Being a fool
To appear naïve, overly innocent, lots of other examples of looking foolish.
o Being abandoned
Peers and bosses will withdraw from me, I will become invisible. Etc
o Being assaulted
I will be attacked and discredited publicly, the fear of being destroyed.
o Being insane
The feeling that no one else sees what you see, we are out of touch etc
Anonymous Data Collection
• It is appropriate to use anonymous data collection during intergroup conflict, or when externalizing the problem, or building team effectiveness.
The appeal for collecting data anonymously
o It provides the opportunity for greater candor and disclosure from the people providing the data.
o Confidentiality assures that blaming and scapegoating can be avoided.
o No matter how benign management has been in the past, there is always the creeping suspicion that they have something up their sleeves.
o Anonymous data collection gives the veneer of objectivity and impartiality, which helps to demonstrate both the alleged rationality of the process and the professionalism of the consultant.
Problems with anonymity
o The promise of anonymity may give license to a source to make false allegations
o The recipient of anonymous data may attribute it to an innocent source, and
o Not knowing the source of the negative information may create an environment of distrust.
Three ways as a manger you can lead a change effort
o Leadership by mandate
Develop a vision, implement the vision, force it upon the staff.
o Leadership by Representation
Pick the best and create an expert team. Use the team to create there vision of what is best, and then sell/mandate the vision and associated changes to the rest of the organization.
o Leadership by engagement
You create the opportunity for people from throughout the organization to come together to discuss the issues, opportunities, and interconnections in your business. Have them create an ideal future that you can all agree on and action plans to accomplish that vision.
The employee engagement inventory
o Developed to measure the impact change efforts have on the people involved
Involves two fundamental components
A pre-intervention assignment, aimed at establishing a baseline and providing insight to establish change strategies
A post-intervention version designed to assess the impact that the process, and indeed the ongoing operations, have on employee engagement.
How to put it to work
Steps for implementation
- Make sure that your change effort incorporates employee engagement factors
- Administer the Pre-Intervention Survey
- Build a change process that models the environment you want to create
- Administer the Post-Intervention Inventory
- Use the tool again and again, because change us not a one-shot deal
