flashcards_Mon, 11 Dec 2023 18_17_18 GMT update 2

Question 1

You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular

Answer 1

holiday

Question 2

ou are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular

Answer 2

holiday

Question 3

ou are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular

Answer 3

holiday

Question 4

ou are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements

Answer 4

and send invoices on a recurring basis by customer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Agreement Products3) Set Booking Recurrence4) Create Invoice Setup5) Define Invoice RecurrenceDoes this meet the goal?A. YesB. No

Question 5

You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements

Answer 5

and send invoices on a recurring basis by customer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Booking Setup3) Create Invoice Setup4) Set Auto Generate Invoice = Yes5) Populate Generate Agreement Invoices X Days in AdvanceDoes this meet the goal?A. YesB. No

Question 6

You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements

Answer 6

and send invoices on a recurring basis by customer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Booking Setup3) Set Booking Recurrence4) Create Invoice Setup5) Define Invoice RecurrenceDoes this meet the goal?A. YesB. No

Question 7

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.You install Connected Field Service and set up Azure IoT Central

Answer 7

but it seems no alerts are being received in Dynamics 365 for the devices.You need to find the issue and resolve it.Which action should you choose?A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.B. Create the IoT Connected Device connection role to link devices to customer assets.C. Register the device in Dynamics 365 Connected Field Service.D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Question 8

You are a Dynamics 365 for Field Service Administrator.You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However

Answer 8

the work orders were not sent back to Azure IoT Central.You need to resolve the issue.Which Action should you take to resolve the issue?A. Configure the Microsoft Flow When a work order is created in Connected Field Service

Question 9

You are a Dynamics 365 for Field Service consultant.One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.You need to provide a recommendation of which solution your customer should use to achieve their request.What should you recommend?A. Azure IoT HubB. Connected Field ServiceC. Dynamics 365 for Field ServiceD. Crew Scheduling

Answer 9

Connected Field Service

Question 10

Contoso

Answer 10

Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso

Question 11

As a new start-up field services company

Answer 11

you are looking to streamline your customer service process to provide the best customer service experience.Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?A. ResourcesB. Work Order TypesC. Booking RulesD. Incident Type

Question 12

Your company is expanding nationally.You need to configure tax codes for a new territory

Answer 12

so the company can start to operate in the new territory.You realize that you can identify which field service record types the tax code will be applied to.Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.A. AgreementsB. ServicesC. Purchase OrdersD. ProductsE. Work Orders

Question 13

You are entering products and services into Dynamics 365 CE Field Services.You need to ensure that your field technicians can use the products when completing work orders.Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.A. ProductB. Non InventoryC. InventoryD. Service

Answer 13

non inventoryinventory

Question 14

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation

Answer 14

the new technician user will manage dispatcher functions.Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.A. Field Service-DispatcherB. Field Service-App Access and Field Service -ResourceC. Field Service-Mobile UserD. Field Service-User

Question 15

You are a Dynamics 365 for Field Service administrator for a construction company.You need to schedule a work order for a group of resources that will work together for a set number of days

Answer 15

week

Question 16

You are implementing Dynamics 365 for Field Service.Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order.You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.What should you suggest?A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.B. Update the Load Default Filters on the Schedule Assistant.C. Update the Starting Location to Organization Unit within Schedule Board Settings.D. Update the filter on the Scheduler core tool tips view.

Answer 16

D. Update the filter on the Scheduler core tool tips view.

Question 17

You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.Which two options should you choose? Each correct answer presents a complete solution.A. Set the Default Radius Unit to Miles under Field Service Settings

Answer 17

Work Order/Booking section.B. Set the Default Radius Value to 50 under Scheduling Parameters.C. Set the Default Radius Value to 50 under Field Service Settings

Question 18

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.One of your schedulers indicates two of their resources are not getting work orders assigned.You need to determine reasons why the two resources are not assigned work orders through RSO.Which three options should you choose? Each correct answer presents a complete solution.A. Work Hours is not properly configured for days being optimized.B. Optimize Schedule field is not set to Yes.C. The Work Location field is not set to Onsite.D. Scheduling Method is not set to Optimize.E. Start Location and End Location fields are not the same.

Answer 18

A. Work Hours is not properly configured for days being optimized.B. Optimize Schedule field is not set to Yes.D. Scheduling Method is not set to Optimize.

Question 19

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers

Answer 19

Adventure Works

Question 20

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.A. Connect to Maps in Resource Scheduling.B. Configure the map on the Schedule Board.C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Answer 20

A. Connect to Maps in Resource Scheduling.D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Question 21

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.You need to configure the schedule board so that bookings are easily visible to the dispatchers.How can you configure Dynamics Field Services to increase booking visibility?A. Configure a work order type for high priority issues

Answer 21

to help categorize high priority work order records.B. Configure an Incident type for high priority incidents on work order records.C. Configure the status color for a booking status record

Question 22

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.The manager is unable to optimize requirements and bookings related to work orders.Which three settings are required? Each correct answer presents part of the solution.A. Assign the Field Service-Administrator security role to the RSO user.B. Add the RSO dispatcher role to a dispatcher.C. Enable Resource Scheduling Optimization.D. Set Connect to Maps as Yes.E. Add RSO to the profile Field Service-Administrator.

Answer 22

A. Assign the Field Service-Administrator security role to the RSO user.C. Enable Resource Scheduling Optimization.D. Set Connect to Maps as Yes.

Question 23

You are a Field Service resource manager for Contoso

Answer 23

Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.Work performed on certain types of backhones

Question 24

You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order

Answer 24

TechnicianA never shows up as available.You need to update the system to see TechnicianA’s availability.What should you do?A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.B. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.C. Set Real Time Mode to Yes on the Schedule Assistant view.D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.

Question 25

You are a Dynamics 365 for Field Service Mobile customizer.Your mobile technicians indicate that when in offline mode

Answer 25

they do not have access to the same data set that is available online. Offline mode contains less account and work order data

Question 26

You are a Dynamics 365 for Field Service Mobile (FSM) customizer.Technicians report that they are not seeing their Bookings in the FSM app.You need to investigate why they cannot see their bookings.What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.A. Check Drip Scheduling setting on the Bookable Resource.B. Check sync filter on Bookable Resource Booking View.C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.D. Check that FSM app is synching to server.E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.

Answer 26

A. Check Drip Scheduling setting on the Bookable Resource.D. Check that FSM app is synching to server.E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.

Question 27

You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.As the field Service Administrator

Answer 27

you need to configure the field service settings for work orders for your environment.Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.A. Default work order typeB. Auto generate resource requirement for work orderC. Work order invoice creationD. Default work order completed statusE. Auto generate work order for agreement booking

Question 28

You are onsite

Answer 28

working on a customer’s factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1

Question 29

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.A. Create Invoice Setup for preventative maintenance

Answer 29

with Invoice Products tied to Quarterly Price List.B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.C. Create Invoice Setup for site visits

Question 30

You are a Dynamics 365 for Field Service Administrator.You need to add two compressor sub-components to one of the refrigerator customer assets

Answer 30

in the environment and set up the sub-components for the customer asset.What must you do to properly set up the assets?A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.B. Click View Hierarchy on the refrigerator customer asset record.C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.D. Add the compressor sub-components as customer asset records.

Question 31

Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location.You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.A. Users assigned to one or more territoryB. Territory NameC. Territory ManagerD. Bookable Resources assigned to one or more territory

Answer 31

B. Territory NameD. Bookable Resources assigned to one or more territory

Question 32

A functional consultant needs to configure all new products for use on Work Orders in Field Service.What are the three categories for products in Field Service? Each correct answer presents part of the solution.A. InventoryB. MiscellaneousC. EquipmentD. ServiceE. Non Inventory

Answer 32

A. InventoryD. ServiceE. Non Inventory

Question 33

Your customer asks you to create a dashboard.The application must meet the following requirements:• Capture work orders

Answer 33

asset information

Question 34

As part of the Microsoft Dynamics 365 Field Service implementation

Answer 34

your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.You need to advise on the ways time entries can be created in Field Service.What are three possible ways? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. Automatically tor bookings related to Custom EntitiesB. Manually for Custom Business ProcessesC. Automatically for Work Order bookingsD. Automatically for bookings related to CasesE. Automatically for Time-off requests

Question 35

Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.You need to set up this requirement in Microsoft Dynamics 365 Field Service.Which two actions should you perform? Each correct answer presents part of the solution.A. Create a Field Service price list item where the Flat Fee is set to Yes

Answer 35

the Minimum Charge Duration is 45 minutes

Question 36

You are installing and setting up the Remote Assist model-driven app for your customer.You need to advise the customer on the actions available in the model-driven app.Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. Invite an external user to join a one-time call.B. Create asset records.C. Assign Remote Assist licenses.D. Enable the Remote Assist Calls Dashboard.E. Enable Remote Assist offline storage capacity.F. Assign Remote Assist security roles.

Answer 36

A. Invite an external user to join a one-time call.B. Create asset records.D. Enable the Remote Assist Calls Dashboard.

Question 37

You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.You need to determine the configurations that are available for you to use in the Agreements setup.Which three configurations are available? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. Auto Generate Work OrderB. Resources PriorityC. Auto Generate Booking Dates in 24 hoursD. Generate Work Order Days in AdvanceE. Booking Recurrence specification

Answer 37

A. Auto Generate Work OrderD. Generate Work Order Days in AdvanceE. Booking Recurrence specification

Question 38

Work Orders

Answer 38

once completed and reviewed

Question 39

You are a Contoso

Answer 39

Ltd. dispatcher for Dynamics 365 Field Service application.A technician’s mobile phone is having difficulties

Question 40

A customer service agent fails to solve a customer’s issue over the phone.The agent needs to converted the case to a work order in order to schedule a technician visit.What is required to successfully convert a case to a work order?A. SLAB. Incident TypeC. Work Order TypeD. Customer Asset

Answer 40

B. Incident Type

Question 41

You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks

Answer 41

services or products will work for this incident type.Which three steps are required to create this new incident type?A. Add any necessary notes for this incident type.B. Add all necessary service tasks and products to the incident type.C. Create and save the incident type.D. Create/save/publish the all necessary service tasks and products.E. Add all necessary services to the incident type.

Question 42

Contoso wants to provide special customer pricing

Answer 42

to one of their customers

Question 43

Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.You have been asked to setup the application

Answer 43

where applicable

Question 44

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility.During the basic training sessions

Answer 44

you need to train the field service team on how work orders are created.What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. from a purchase orderB. from the Dynamics 365 Field Service mobile appC. from an assetD. from a case recordE. from an agreement

Question 45

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice

Answer 45

and another invoice after the service is performed.You need the system to automatically handle these scenarios

Question 46

You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However

Answer 46

resources for this organization only work between 7am and 5pm in the Greenwich Mean Time Zone (GMT).You need to modify the schedule board to resolve this issue.What should you do?A. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5pm GMT.B. Adjust the working hours of the resources to 7am to 5pm GMT.C. Modify the existing schedule board tabs to only include resources working 7am to 5pm GMT.D. Create a schedule board tab for the resources working 7am to 5pm GMT and ensure all the resources have been added to that tab.

Question 47

You are configuring the schedule board so that dispatchers can:1. see all resources on the schedule board at once

Answer 47

with no filtering based on resource type

Question 48

You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers

Answer 48

Adventure Works

Question 49

You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers

Answer 49

Adventure Works

Question 50

You are working with your customer to define their booking timestamps and booking journals.Your customer needs your help to understand the capabilities.Which two explanations are appropriate? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.B. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.C. Timesheets are required to be set up in order to properly capture booking timestamps.D. Timestamp Frequencies are only updated Per Booking Status Change.

Answer 50

A. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.B. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.

Question 51

You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers

Answer 51

Adventure Works

Question 52

Your company enabled automatic time entries for all technicians.You need to explain to the dispatchers when the time entry actuals will be created in the work order process.In which work order status will this occur?A. In ProgressB. Closed-PostedC. CompletedD. On Break

Answer 52

C. Completed

Question 53

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day

Answer 53

the institution receives a large number of appointment requests for pediatricians.You have the following requirements:• create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.• provide a full-day schedule with start times and end times.Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day

Question 54

You are installing and setting up the Remote Assist model-driven app for your customer.You need to advise the customer on the actions available in the model-driven app.Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. Invite an external user to join a one-time call.B. Create asset records.C. Assign Remote Assist licenses.D. Enable the Remote Assist Calls Dashboard.E. Enable Remote Assist offline storage capacity.F. Assign Remote Assist security roles.

Answer 54

A. Invite an external user to join a one-time call.B. Create asset records.D. Enable the Remote Assist Calls Dashboard.

Question 55

You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.You need to determine the configurations that are available for you to use in the Agreements setup.Which three configurations are available? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.A. Auto Generate Work OrderB. Resources PriorityC. Auto Generate Booking Dates in 24 hoursD. Generate Work Order Days in AdvanceE. Booking Recurrence specification

Answer 55

A. Auto Generate Work OrderD. Generate Work Order Days in AdvanceE. Booking Recurrence specification

Question 56

You are a Contoso

Answer 56

Ltd. dispatcher for Dynamics 365 Field Service application.A technician’s mobile phone is having difficulties