Flashcards
What is the minimum wage in the UK for over 18s
£11.44
What is the most amount of hours anyone over the age of 18 can work in a week?
48 hours
What is the most amount of hours anyone aged 18< can work in a week?
40 hours
What is the minimum amount of break an adult working 6 hours a day should be allowed
Minimum 20 minutes
In america what is the most common form of additional pay for waiters?
Service charge
If you are not happy with your service is it legal for you to not oay the service charge?
Yes
Do full time employeers get paid when they are on holiday?(Holiday pay)
Yes
Do casual workers get Sick pay?
No
Do part time eployeers get sick pay?
Yes but reduced amounts
Do full time eployeers get sick pay?
Yes
What is a Zero-hourer worker?
A worker who has not signed a permanent contract and isnt required to work specific hours.They might get asked to come and work over busy periods.
What are the 3 R’s to prevent waste?
Reduce,reuse,recycle
Where does most waste end up?
Landfills where they damage our atmosphere or on the streets as litter.
What is front of house?
These are the staff who are the first people the guests meet when they arrive.These workers require lots of skills.
What roles does a front house worker require?
•Head receptionists
•Assistant
•Porters (help customers to their rooms)
•Night porters ( porters who work during the night)
•Concierge ( helps customers with tourist trips)
What does a housekeeping member do?
Housekeeping staff work ‘behind the scenes’ to make sure that rooms,
communal areas, dining rooms, conference facilities, bathrooms and other
facilities are clean, tidy, safe, pleasant, comfortable and well maintained.
Types of housekeeping member?
•Head housekeeper
•Room attendants
•Maintenance manager
•General cleaning staff