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Hospitality & Catering > Flashcards > Flashcards

Flashcards

1
Q

What is the minimum wage in the UK for over 18s

A

£11.44

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2
Q

What is the most amount of hours anyone over the age of 18 can work in a week?

A

48 hours

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3
Q

What is the most amount of hours anyone aged 18< can work in a week?

A

40 hours

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4
Q

What is the minimum amount of break an adult working 6 hours a day should be allowed

A

Minimum 20 minutes

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5
Q

In america what is the most common form of additional pay for waiters?

A

Service charge

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6
Q

If you are not happy with your service is it legal for you to not oay the service charge?

A

Yes

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7
Q

Do full time employeers get paid when they are on holiday?(Holiday pay)

A

Yes

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8
Q

Do casual workers get Sick pay?

A

No

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9
Q

Do part time eployeers get sick pay?

A

Yes but reduced amounts

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10
Q

Do full time eployeers get sick pay?

A

Yes

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11
Q

What is a Zero-hourer worker?

A

A worker who has not signed a permanent contract and isnt required to work specific hours.They might get asked to come and work over busy periods.

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12
Q

What are the 3 R’s to prevent waste?

A

Reduce,reuse,recycle

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13
Q

Where does most waste end up?

A

Landfills where they damage our atmosphere or on the streets as litter.

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14
Q

What is front of house?

A

These are the staff who are the first people the guests meet when they arrive.These workers require lots of skills.

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15
Q

What roles does a front house worker require?

A

•Head receptionists
•Assistant
•Porters (help customers to their rooms)
•Night porters ( porters who work during the night)
•Concierge ( helps customers with tourist trips)

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16
Q

What does a housekeeping member do?

A

Housekeeping staff work ‘behind the scenes’ to make sure that rooms,
communal areas, dining rooms, conference facilities, bathrooms and other
facilities are clean, tidy, safe, pleasant, comfortable and well maintained.

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17
Q

Types of housekeeping member?

A

•Head housekeeper
•Room attendants
•Maintenance manager
•General cleaning staff

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18
Q

What does a room attendant do?

A

Cleans and sanatizes the rooms,hallways and corridoors of a hotel.

19
Q

What is the role of a maintenance manager?

A

A maintenance manager oversees a business’ maintenance tasks, including the upkeep of offices, buildings, grounds and company vehicles. Their duties include scheduling maintenance tasks, supervising Maintenance Workers and responding to maintenance emergencies.

20
Q

Explanation of wage?

A

Actual Salary means the regular basic compensation paid or payable to an employee during a calendar year by the Company or an Affiliate (including tax-deferred contributions, otherwise payable to an employee,

21
Q

Explanation of hourly wage?

A

An hourly wage is the amount an employee is paid per hour they work. A role that’s paid hourly doesn’t come with a set or target annual pay.

22
Q

Explanation of holiday entitlement?

A

Almost all people classed as workers are legally entitled to 5-6 weeks’ paid holiday a year

23
Q

Explanation of pension?

A

An investment fund that an employement and their employee pay into,which is paid out when the employee retires.

24
Q

Explanation of sickness pay?

A

Statutory sick pay is the minimum amount employers must pay. Some employers might pay more. If they do, this must be written in the contract or workplace policy

25
Q

Explanation of the term ‘rates of pay’?

A

The term “rate of pay” refers to the amount of money an employee should receive within a designated time frame, such as hourly, weekly, or monthly.

26
Q

Explanation of rewards and bonuses?

A

A reward bonus may be either a one-time offer or a periodic payment. While reward bonuses are usually given in cash, they sometimes take the form of stock compensation, gift cards, time off, holiday turkeys, or simple verbal expressions of appreciation.

27
Q

Description of a B&B?

A

A bed and breakfast (B&B for short) is an establishment that offers overnight accommodation and breakfast. B&Bs are often private family homes where rooms are made available to guests. The rooms either have en-suite bathrooms or use of a shared bathroom.

28
Q

Description of guest houses?

A

A guest house is generally a larger property, with more than five bedrooms. It is more like a small, privately owned hotel. Breakfast is served in the morning. Other meals, such as dinner, are often available. Larger guest houses have communal areas such as a lounge and dining room. Communal means an area shared by a number of people, for example a lounge or dining room would be communal as they are available for all guests to use. Some have a licensed bar.

29
Q

Description of an airB&B

A

Airbb is an online marketplace that people can use to rent out all or part of their residential property. The owner - a ‘host’ - rents out a room or an entire property on a short-term basis to people who need accommodation - ‘guests’. Simple breakfast ingredients are sometimes provided for guests to use, such as cereals, eggs, bread and croissants.

30
Q

Explanation of caravan and camping sites?

A

Many camping and caravan sites are designed so that people can bring their own tents or caravans and choose a pitch. There are many sites all over the UK, which are usually well equipped with a range of facilities including electricity hook-ups, toilets, showers and cafés. Some sites also have static caravans and tents that can be rented.

31
Q

Explanation of Holiday parks,lodges,pods and cabins?

A

Holiday parks, such as Center Parcs, offer leisure and hospitality facilities aimed at families. Many have swimming pools, nature walks, spas, and outdoor sports and activities on offer. They have a range of different restaurants, takeaways, bars and coffee shops. These parks offer many indoor activities also so that people can holiday at them all year round.
Holiday parks offer different types of accommodation to suit different budgets, such as lodges, pods and cabins.
Lodges are modern holiday homes that are often built to residential standards. They are e top end of the market, with facilities such as hot tubs, and are designed for homes.

32
Q

Explanation of hotels?

A

Hostels are designed for those who are looking for accommodation to suit a limited
budget. They offer a range of rooms: from english twin or family to low-cost
dormitory-style rooms. The focus is on travellers sharing a social experience, so they
have communal kitchens and lounges. There are also shared bathrooms, although
some higher-priced bedrooms do have an en-suite. Most will also have laundry
facilities.

33
Q

Explanation of cruise ships?

A

Cruising is a popular leisure activity and, on luxury cruises in particular, the standard, quality and range of food offered is extremely important, with dining often being an important selling point. In general, cruise ships have a main diningroom where you can sit down and order from a menu.
These are large, banquet-style restaurants where there is
a dress code and you share a table with others. In addition, there is always a choice of speciality restaurants in smaller venues where you can have your own table. Very often these restaurants are themed, such as steakhouses, French bistros or Italian trattorias.
Many cruise ships have some form of food available all day and night.

34
Q

What is hot holding?

A

Keeping food above 63° whilst waiting to serve food.But food has to of reached 75° before hot holding.

35
Q

Name 4 types of Food poisining?

A

•Bacillus Cereus
•Listeria
•Salmonella
•Escheria coli
•Staphylococus aureus

36
Q

What are the main causes of Food poisoning?

A

•Cross contamination
•Not washing hands
•Out of date food
•Not washing food

37
Q

What temperature does chicken need to reach to be cooked?

A

75°

38
Q

Where is best to store chicken in the fridge?

A

At the bottom to stop the spread of blood.

39
Q

What temperature is your fridge at?

A

5-63°

40
Q

How can you tell if chickens out of date?

A

•Smell
•Slimey
•Date on the packet

41
Q

What colour chopping board do you use for meat?

A

Red

42
Q

What colour chopping board do you use for fish?

A

Blue

43
Q

What colour chopping board do you use for fruit and vegetables?

A

Green

44
Q

What colour chopping board do you use for cooked chicken?

A

Yellow

Hospitality & Catering (1 decks)

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