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Flashcards

1
Q

BA can trace its origins back to the first the first civil flight on…

A

25th August 1919
AT&T London to Paris

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2
Q

Imperial Airways created by the government as chosen air travel provider…

A

1924

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3
Q

BOAC, new state airline forms…

A

1940

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4
Q

Proposals to establish joint British airline combining BOAC & BEA raised due to difficulties negotiating air rights through Cyprus…

A

1953

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5
Q

The 1969 Edwards report recommended that a new British Airways Board was formed, managing BEA, BOAC, Cambrian Airways & Northeast Airlines. This was constituted on…

A

1st April 1972

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6
Q

2 years later the British Airways Board unified its branding, establishing British Airways as an airline on..

A

31st March 1974

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7
Q

Concorde, the world’s first supersonic passenger flight flew from Heathrow to Bahrain in…

A

January 1976

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8
Q

Concorde services to US began on…

A

24th May 1976 - Washington Dulles & 22nd Sept 1977 - JFK

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9
Q

Airline was instructed to prepare for privatisation by Conservative Thatcher government.

A

1981

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10
Q

Virgin Atlantic formation created competition for BA. Culminated in BA being sued for libel in 1993.

A

1984

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11
Q

Expansion through acquisition of Dan-Air Increasing presence at Gatwick.

A

1992

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12
Q

British Airways Asia based in Taiwan formed in March 1993 (Ceased in 2001). That same month - BA purchased a 25% stake in Qantas and with acquisition of Brymon airways in May 1993 formed Citiexpress (later BA Connect)

A
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13
Q

Lord King stepped down as chairman, replaced by Colin Marshall. Bob Ayling became new CEO.

A

1993

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14
Q

Bob Aylings leadership led to cost savings of £750m & establishment of budget airline ‘Go’.

A

1998

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15
Q

BA, American Airlines, Cathay Pacific, Qantas & Canadian Airlines form OneWorld Alliance.

A

September 1998

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16
Q

OneWorld Alliance began operations.

A

1st February 1999

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17
Q

‘Go’ sold to private equity firm 3i for £100m.

A

June 2001

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18
Q

Concorde ceased operations following the Air France crash & 9/11.

A

24th Oct 2003

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19
Q

BA sold its 25% stake in Qantas

A

September 2004

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20
Q

Willie Walsh, managing director of Aer Lingus becomes new CEO

A

2005

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21
Q

BA unveiled new subsidiary OpenSkies taking advantage of liberalisation of transat flights between Europe & US. OpenSkies flew Paris to JFK/Newark until Sept 2018.

A

2008

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22
Q

BA announces merger plan with Iberia

A

2008

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23
Q

Alliance between BA, Iberia & American began operations. Alliance generates estimated £230m in annual cost saving for BA

A

2010

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24
Q

Merger finalised on 21st Jan 2011 establishing International Airlines Group (IAG). Later that year IAG announced an agreement in principle to purchase BMI from Lufthansa. Sale completed on 30th Mar 2012 for £172.5m.

A

2011

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25
Q

As Part of centenary celebrations, 4 aircraft received retro liveries.

A

2019

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26
Q

Retirement of the 747 fleet and pledge to eliminate carbon emissions by 2050.

A

July 2020

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27
Q

Sean Doyle announced as new CEO.

A

12th October 2020

28
Q

Fleet

A319-100

A

30

29
Q

Fleet

A320-200

A

84

30
Q

Fleet

A321-200

A

28

31
Q

Total Fleet

A

257 (42 orders)

32
Q

Total short haul fleet

A

142

33
Q

Destinations

A

183

34
Q

Awards

Best airline staff (Skytrax)
- best cabin crew & airport staff praised for friendliness, efficiency & excellent service

A

2019

35
Q

Business Traveller Awards
- best short haul carrier
- best frequent flyer programs
- best airport lounge
- best new seat
- best travel app

A

2020 & 2021

36
Q

Airline of the year at prestigious CAPA (Centre for aviation) global aviation awards for excellence

A
37
Q

Flying start

A

Global charity in partnership with Comic Relief
- helping give disadvantaged young people a chance to have a brighter future
- already raised more than £26m
- helping more then 800,000 people in the UK and around the world
- last 3 years raised more than £2m for early childhood development projects in the UK, India, South Korea and Ghana

38
Q

Decision Making/Analyse Critically
Professionalism/Teamwork

A

Descent into Malaga - passenger has heart attack.

39
Q

Independent,Good or Big Decision
Done Something Well

A

Solo Cross Country in New Zealand.

40
Q

Teamwork/Working With Others
Group Decision

A

Head boy/head girl selection process - tasked with presenting end of year assembly.

41
Q

Improved Customer Service

A

Emirates Aviation Experience - Family’s simulator session delayed & son wanted to be a pilot

42
Q

Serving The Public/Professionalism
Complaint

A

Job trial as waiter - customer finds plaster in her meal.

43
Q

Initiative/Open To Change
Variety of Communication
Complex Problem/Thought Outside The Box

A

Emirates Aviation Experience - Child with learning disability causing colleague difficulty.

44
Q

Professionalism/Calm Under Pressure
Open Mind

A

Return flight from Barcelona - Luton & other London airports shut due to thunderstorms

45
Q

Criticised For My Work/Transparency
Open & Honest

A

Emirates Aviation Experience - Asked to review the way I used my language skills while selling simulator sessions.

46
Q

Made a Mistake/Taken Responsibility
Ownership & Integrity

A

Working at pub as waiter - customer ordered vegetarian meal and I took her a meat one

47
Q

Out Of My Depth/Taken Ownership
Put Myself Forward

A

Emirates Aviation Experience - Put myself forward to recalibrate simulators.

48
Q

Culture & Diversity/Impartiality
Variety of Communication

A

Emirates Aviation Experience - Family who spoke little English and were looking for somewhere to pray.

49
Q

Compassion & Empathy/Emotionally Aware
Considerate of Others

A

Cadet leadership weekend - team member struggling due to losing a family pet.

50
Q

Persuasion To My Point of View
Influenced Others

A

While Head Boy - I had interest in one particular student becoming a prefect

51
Q

Strength & Determination

A

Gruelling run at end of cadet leadership weekend.

52
Q

Met a Goal/Deadline

A

Early secondary school - tasked with completing an independent learning project on what was the most popular French food.

53
Q

Dealt With Confrontation
Diffused Conflict

A

Emirates Aviation Experience - Customer who barged in entrance and confronted colleague.

54
Q

Leadership/Leadership Style & Adaptability

A

Bronze DofE - Team leader fell ill and I became new leader.

55
Q

Awkward Situation/Someone Who Doesn’t Like Me/Difficult to Get Along With

A

Emirates Aviation Experience - Colleague wasn’t happy I’d been placed straight onto the simulators to work.

56
Q

Biggest Weakness

A

Public Speaking.

57
Q

Dealing With A Complaint

A

Emirates Aviation Experience - Family from India felt delay was because of their culture.

58
Q

Unsuccessful Customer Complaint

A

Working at the pub as waiter - Wrong order and cold meal during family birthday meal.

59
Q

Swift/Risky or Tough Decision

A

Emirates Aviation Experience - All 4 simulators crashed and I was tasked with determining whether it was the simulator or projector that crashed.

60
Q

Leadership/Team Decision Others Haven’t Liked

A

Flight to Inverness - Passenger with cancer offloaded.

61
Q

Deliver Bad News To The Crew
Delivered Sensitive News

A

Delayed evening flight to Mahon resulting in nightstop - crew member had an important event the following day.

62
Q

Others Have Made A Decision I Disagree With

A

Swimming competition - deciding what order to swim in Essex relay competition.

63
Q

Bad Decision
Could Have Done Something Better

A

As a new First Officer - flying into Palma de Mallorca with tail winds while being left high on the approach.

64
Q

Costs Ahead of Customer Expectations

A

Customers at pub often requesting free food & drink due to waiting for prolonged periods of time,

65
Q

Floated on London stock exchange in… & Lord King was appointed chairman.

A

February 1987

BA (1 decks)

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