Flashcards

Question 1

BA can trace its origins back to the first the first civil flight on…

Answer 1

25th August 1919
AT&T London to Paris

Question 2

Imperial Airways created by the government as chosen air travel provider…

Answer 2

1924

Question 3

BOAC, new state airline forms…

Answer 3

1940

Question 4

Proposals to establish joint British airline combining BOAC & BEA raised due to difficulties negotiating air rights through Cyprus…

Answer 4

1953

Question 5

The 1969 Edwards report recommended that a new British Airways Board was formed, managing BEA, BOAC, Cambrian Airways & Northeast Airlines. This was constituted on…

Answer 5

1st April 1972

Question 6

2 years later the British Airways Board unified its branding, establishing British Airways as an airline on..

Answer 6

31st March 1974

Question 7

Concorde, the world’s first supersonic passenger flight flew from Heathrow to Bahrain in…

Answer 7

January 1976

Question 8

Concorde services to US began on…

Answer 8

24th May 1976 - Washington Dulles & 22nd Sept 1977 - JFK

Question 9

Airline was instructed to prepare for privatisation by Conservative Thatcher government.

Answer 9

1981

Question 10

Virgin Atlantic formation created competition for BA. Culminated in BA being sued for libel in 1993.

Answer 10

1984

Question 11

Expansion through acquisition of Dan-Air Increasing presence at Gatwick.

Answer 11

1992

Question 12

British Airways Asia based in Taiwan formed in March 1993 (Ceased in 2001). That same month - BA purchased a 25% stake in Qantas and with acquisition of Brymon airways in May 1993 formed Citiexpress (later BA Connect)

Question 13

Lord King stepped down as chairman, replaced by Colin Marshall. Bob Ayling became new CEO.

Answer 13

1993

Question 14

Bob Aylings leadership led to cost savings of £750m & establishment of budget airline ‘Go’.

Answer 14

1998

Question 15

BA, American Airlines, Cathay Pacific, Qantas & Canadian Airlines form OneWorld Alliance.

Answer 15

September 1998

Question 16

OneWorld Alliance began operations.

Answer 16

1st February 1999

Question 17

‘Go’ sold to private equity firm 3i for £100m.

Answer 17

June 2001

Question 18

Concorde ceased operations following the Air France crash & 9/11.

Answer 18

24th Oct 2003

Question 19

BA sold its 25% stake in Qantas

Answer 19

September 2004

Question 20

Willie Walsh, managing director of Aer Lingus becomes new CEO

Answer 20

2005

Question 21

BA unveiled new subsidiary OpenSkies taking advantage of liberalisation of transat flights between Europe & US. OpenSkies flew Paris to JFK/Newark until Sept 2018.

Answer 21

2008

Question 22

BA announces merger plan with Iberia

Answer 22

2008

Question 23

Alliance between BA, Iberia & American began operations. Alliance generates estimated £230m in annual cost saving for BA

Answer 23

2010

Question 24

Merger finalised on 21st Jan 2011 establishing International Airlines Group (IAG). Later that year IAG announced an agreement in principle to purchase BMI from Lufthansa. Sale completed on 30th Mar 2012 for £172.5m.

Answer 24

2011

Question 25

As Part of centenary celebrations, 4 aircraft received retro liveries.

Answer 25

2019

Question 26

Retirement of the 747 fleet and pledge to eliminate carbon emissions by 2050.

Answer 26

July 2020

Question 27

Sean Doyle announced as new CEO.

Answer 27

12th October 2020

Question 28

Fleet A319-100

Answer 28

30

Question 29

Fleet A320-200

Answer 29

84

Question 30

Fleet A321-200

Answer 30

28

Question 31

Total Fleet

Answer 31

257 (42 orders)

Question 32

Total short haul fleet

Answer 32

142

Question 33

Destinations

Answer 33

183

Question 34

Awards Best airline staff (Skytrax) - best cabin crew & airport staff praised for friendliness, efficiency & excellent service

Answer 34

2019

Question 35

Business Traveller Awards - best short haul carrier - best frequent flyer programs - best airport lounge - best new seat - best travel app

Answer 35

2020 & 2021

Question 36

Airline of the year at prestigious CAPA (Centre for aviation) global aviation awards for excellence

Question 37

Flying start

Answer 37

Global charity in partnership with Comic Relief - helping give disadvantaged young people a chance to have a brighter future - already raised more than £26m - helping more then 800,000 people in the UK and around the world - last 3 years raised more than £2m for early childhood development projects in the UK, India, South Korea and Ghana

Question 38

Decision Making/Analyse Critically Professionalism/Teamwork

Answer 38

Descent into Malaga - passenger has heart attack.

Question 39

Independent,Good or Big Decision Done Something Well

Answer 39

Solo Cross Country in New Zealand.

Question 40

Teamwork/Working With Others Group Decision

Answer 40

Head boy/head girl selection process - tasked with presenting end of year assembly.

Question 41

Improved Customer Service

Answer 41

Emirates Aviation Experience - Family’s simulator session delayed & son wanted to be a pilot

Question 42

Serving The Public/Professionalism Complaint

Answer 42

Job trial as waiter - customer finds plaster in her meal.

Question 43

Initiative/Open To Change Variety of Communication Complex Problem/Thought Outside The Box

Answer 43

Emirates Aviation Experience - Child with learning disability causing colleague difficulty.

Question 44

Professionalism/Calm Under Pressure Open Mind

Answer 44

Return flight from Barcelona - Luton & other London airports shut due to thunderstorms

Question 45

Criticised For My Work/Transparency Open & Honest

Answer 45

Emirates Aviation Experience - Asked to review the way I used my language skills while selling simulator sessions.

Question 46

Made a Mistake/Taken Responsibility Ownership & Integrity

Answer 46

Working at pub as waiter - customer ordered vegetarian meal and I took her a meat one

Question 47

Out Of My Depth/Taken Ownership Put Myself Forward

Answer 47

Emirates Aviation Experience - Put myself forward to recalibrate simulators.

Question 48

Culture & Diversity/Impartiality Variety of Communication

Answer 48

Emirates Aviation Experience - Family who spoke little English and were looking for somewhere to pray.

Question 49

Compassion & Empathy/Emotionally Aware Considerate of Others

Answer 49

Cadet leadership weekend - team member struggling due to losing a family pet.

Question 50

Persuasion To My Point of View Influenced Others

Answer 50

While Head Boy - I had interest in one particular student becoming a prefect

Question 51

Strength & Determination

Answer 51

Gruelling run at end of cadet leadership weekend.

Question 52

Met a Goal/Deadline

Answer 52

Early secondary school - tasked with completing an independent learning project on what was the most popular French food.

Question 53

Dealt With Confrontation Diffused Conflict

Answer 53

Emirates Aviation Experience - Customer who barged in entrance and confronted colleague.

Question 54

Leadership/Leadership Style & Adaptability

Answer 54

Bronze DofE - Team leader fell ill and I became new leader.

Question 55

Awkward Situation/Someone Who Doesn’t Like Me/Difficult to Get Along With

Answer 55

Emirates Aviation Experience - Colleague wasn’t happy I’d been placed straight onto the simulators to work.

Question 56

Biggest Weakness

Answer 56

Public Speaking.

Question 57

Dealing With A Complaint

Answer 57

Emirates Aviation Experience - Family from India felt delay was because of their culture.

Question 58

Unsuccessful Customer Complaint

Answer 58

Working at the pub as waiter - Wrong order and cold meal during family birthday meal.

Question 59

Swift/Risky or Tough Decision

Answer 59

Emirates Aviation Experience - All 4 simulators crashed and I was tasked with determining whether it was the simulator or projector that crashed.

Question 60

Leadership/Team Decision Others Haven't Liked

Answer 60

Flight to Inverness - Passenger with cancer offloaded.

Question 61

Deliver Bad News To The Crew Delivered Sensitive News

Answer 61

Delayed evening flight to Mahon resulting in nightstop - crew member had an important event the following day.

Question 62

Others Have Made A Decision I Disagree With

Answer 62

Swimming competition - deciding what order to swim in Essex relay competition.

Question 63

Bad Decision Could Have Done Something Better

Answer 63

As a new First Officer - flying into Palma de Mallorca with tail winds while being left high on the approach.

Question 64

Costs Ahead of Customer Expectations

Answer 64

Customers at pub often requesting free food & drink due to waiting for prolonged periods of time,

Question 65

Floated on London stock exchange in… & Lord King was appointed chairman.

Answer 65

February 1987