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Six Sigma Yellow Belt > Flashcards 1 > Flashcards

Flashcards 1

1
Q

The company most associated with Six Sigma?

A

Motorola

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2
Q

The most notable salesperson who popularised Six Sigma?

A

Jack Welch, General Electric

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3
Q

The history of Six Sigma can be traced to this industry..

A

Automotive

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4
Q

The highest level of certification

A

Black Belt

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5
Q

What belt is above yellow?

A

Green Belt

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6
Q

LEAN focuses on ..

A

Improving process efficiency

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7
Q

Six Sigma focuses on ..

A

Quality and consistency

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8
Q

Six Sigma is a statistical term that focuses on ..

A

Variation

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9
Q

What is the definition of variation?

A

A measure of the difference associated with one unit to the next. The output of every process suffers from some variation.

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10
Q

What is the definition of Six Sigma?

A

A highly disciplined process that focuses on developing and delivering near-perfect products & services

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11
Q

What is the definition of perfection in Six Sigma?

A

3.4 or less defects per million outputs

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12
Q

What are three components that can be used to describe any process?

A

Input, Process & Output

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13
Q

Mathematic description of a process

A

Y=(f)x

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14
Q

What is the Voice of the Customer

A

Defines the needs and expectations of the customer/ The VOC must be reflected in the capabilities of the process.

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15
Q

What is the Voice of the Business

A

Voice of the organisation. Considered in process design or redesign. Can include management style, financial resources as well as other physical resources that support the organisation.

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16
Q

What is the Voice of the Process

A

Represents capabilities & limitations within the organisation

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17
Q

What is the Voice of the Employee

A

Capabilities, limitations and motivations of those who are part of the process

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18
Q

A tool to find the root cause of a problem is ..

A

Fishbone

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19
Q

The head of a fishbone represents what?

A

The problem to be addressed

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20
Q

What are the lines with problems called in a fishbone?

A

Oblique lines

21
Q

The short horizontal lines in a fishbone represent the possible …

A

Root causes of the problem

22
Q

Those dimensions of a product or service that are instrumental in delivering quality outcomes are …

A

Critical to quality, CTQ

23
Q

An estimate of the cost to the organisation for delivering poor quality ..

A

Cost of Poor Quality, COPQ

24
Q

Another term for the 80-20 rule

A

Pareto Rule

25
Q

Japanese for continuous improvement

A

Kaizen

26
Q

Metrics =

A

Concrete measurements that minimisie intuition and opinion when proposing and executing Lean Six Sigma projects

27
Q

A document that formally authorises a project

A

Project Charter

28
Q

Financial evaluation methodology for projects

A

Compare benefits with costs and a benefit-cost ratio

29
Q

Five Steps of DMAIC

A

Define Measure Analyse Improve Control

30
Q

What is implied by the define stage?

A

Clear definition of the problem

31
Q

What is meant by the term measure in DMAIC

A

Clarifying the problem through measurements

32
Q

What is meant by the term analyse in DMAIC

A

Spreadsheets, process maps, charts and statistical analysis to better understand a problem

33
Q

What limits the measurement process?

A

Tools we use and human error

34
Q

What is meant by the term precision?

A

The closeness of two measurements to each other

35
Q

What is meant by the term accuracy?

A

How close results are to the true value

36
Q

Precision & Accuracy

A

Measurements can be precise but not accurate, precise and accurate or note precise or not accurate

37
Q

3 tools we can use to help design and improve process flow

A

SIPOC diagram

Value Stream

Process Map

38
Q

SIPOC Meaning

A

Supplier

Input

Process

Outcomes

Customer

39
Q

Why draw a SIPOC?

A

Helps define important factors, especially at the start of a project

40
Q

Value Stream Map …

A

Shows the sequence of steps including delays that one associated with a process. Can be used to identify & analyse value added and non value added & steps.

41
Q

How are delays shown in a value stream map?

A

Using a shape similar to “D”

42
Q

Basic flow of a Value Stream Map

A

Left to right & logical sequence

43
Q

Value Added Activities

A

Those that add customer value. Defined from a customer perspective not management

44
Q

How does a process map differ from a value stream map?

A

Process map includes more detail

45
Q

Kanban Diagram

A

Visual display of the steps in a process and location of process units or people as they flow through the system

46
Q

Which company proposed the concepts of the Seven Wastes?

A

Toyota

47
Q

What are the Seven Wastes?

A

Transportation

Inventory

Motion

Waiting

Over Processing

Over Production

Defects

48
Q

Three types of inventory

A

Incoming

In Process

Finished Goods

Six Sigma Yellow Belt (2 decks)

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