Five A's - Penchansky and Thomas

Question 1

Affordability

Answer 1

The cost of the provider IN RELATION to the client’s ability/willingness to pay for the services

Question 2

Availability

Answer 2

The RELATIONSHIP of the volume and type of existing services and resources to the client’s volume and type of needs

Question 3

Accessibility

Answer 3

The RELATIONSHIP between the location of supply and the location of the clients

Question 4

Accommodation

Answer 4

The RELATIONSHIP between the manner in which supply resources are organized and the client’s expectations

Question 5

Acceptability

Answer 5

Psychosocial barriers
The RELATIONSHIP between client’s and providers’ attitudes to what constitutes appropriate care