first test

Question 1

organizational responsibility of supervisors (1st level)

Answer 1

oversee work of operative employees and are the only managers who don’t manage other managers

Question 2

organization responsibility of middle managers

Answer 2

take strategic plan and interpret it to supervisors

Question 3

organizational responsibility of top managers

Answer 3

establish an organizations overall objectives and developing the policies to achieve those objectives.

Question 4

what is benchmarking, how is it used by supervisors?

Answer 4

The search for the best practices among competitors or noncompetitors that lead to their superior performance

supervisors use benchmarking by analyzing and then copying the methods of the leaders in various fields

Question 5

What are the key skills required of supervisors?

Answer 5

o Planning and controlling
o Organizing, staffing, and employee development
o Stimulating individual and group performance
o Coping with workplace dynamics

Question 6

What is parochialism?

Answer 6

Seeing things solely through one’s own eyes and from one’s own perspective; believing that one’s own way is the best.

Question 7

What is the difference between strategic and tactical planning?

Answer 7

o Strategic planning is planning within 3-5 years; establishes goals
o Tactical planning provides specific details on how overall goals are to be achieved.

Question 8

which levels of management are responsibly for strategic planning and tactical planning

Answer 8

Strategic - top management

tactical - middle management and supervisors

Question 9

What is the difference between effectiveness and efficiency?

Answer 9

Effectiveness is doing the correct thing. Efficiency is using minimal resources and creating little waste to accomplish a task

Question 10

Doing something effectively and efficiently is called what?

Answer 10

management

Question 11

What are the four primary functions of management?

Answer 11

Planning, organizing, leading, and controlling

Question 12

what is meant by the function of planning?

Answer 12

setting goals and organizational direction

Question 13

what is meant by the function of organizing?

Answer 13

arranging and grouping jobs, allocating resources, and assigning work so that activities can be accomplished as planned

Question 14

what is meant by the function of leading

Answer 14

Directing and motivating others

Question 15

what is meant by the function of controlling

Answer 15

monitoring activities; comparing progress with current set goals

Question 16

What are the four essential competencies/skills that are expected of supervisors?

Answer 16

technical, interpersonal, conceptual, and political

Question 17

what is meant by technical competency

Answer 17

the ability to apply specialized knowledge or expertise.

Question 18

what is meant by interpersonal competency

Answer 18

ability to work with, understand, communicate with, and motivate other people, both individually and in groups

Question 19

what is meant by conceptual competency

Answer 19

the ability to analyze and diagnose complex situations. Being able to see the whole picture and how decisions affect not only you but things around you

Question 20

what is meant by political competency

Answer 20

a supervisor’s ability to enhance his or her power, build a power base, and establish the right connections

Question 21

What is the difference between e-commerce and e-business

Answer 21

o E-commerce is the act of buying and selling online

o E-business is a comprehensive way an organization does its work by using electronic linkages

Question 22

What is meant by the term continuous improvement

Answer 22

Little improvements made continuously that result in big changes over time

Question 23

What is ISO 9000

Answer 23

Standards designed whereby independent auditors attest that a company’s factory, laboratory, or office has met quality management standards.

Question 24

Explain what is meant by the term downsizing.

Answer 24

A reduction in workforce and reshaping of operations to create “lead and mean” organizations. Goals of this are greater efficiency and reduced costs.

Question 25

Define productivity

Answer 25

Productivity is output per labor hour. P=OUTPUT/INPUT

Question 26

How do you increase productivity

Answer 26

Decrease inputs, increase output with no more inputs

Question 27

define the components of input with the productivity formula

Answer 27

* Labor: workers, manpower * Materials: raw material for manufacturing, product to sell. * Capital: buildings, equipment

Question 28

define technology?

Answer 28

Any equipment, tool, or operating method designed to make work more efficient.

Question 29

what is span of control

Answer 29

the number of employees a supervisor can efficiently and effectively control.

Question 30

what is the chain of command

Answer 30

the continuous line of authority in an organization. Answers to who I go to for questions and who I report to

Question 31

what is the unity of command

Answer 31

employees should have one and only one supervisor

Question 32

what is authority

Answer 32

Inherent rights in a supervisory position to give orders and expect those orders to be obeyed.

Question 33

what is responsibility

Answer 33

Obligations such as achieving a unit’s goals, keeping cost within budget, and so on.

Question 34

How are authority and responsibility connected from a management perspective?

Answer 34

If you have responsibility, you need authority so that you can carry out those obligations. If you have authority, you must have responsibility so that you do not abuse your powers.

Question 35

what are the three types of authority within an organization

Answer 35

line, functional, and staff

Question 36

what is line authority

Answer 36

authority that entitles a supervisor to direct his or her employees without consulting others

Question 37

what is functional authority

Answer 37

directing others in your area of responsibility.

Question 38

what is staff authority

Answer 38

support person to those in line authority. (assistant)

Question 39

what is the difference between policies, procedures, and rules

Answer 39

o Policies: broad guidelines for supervisory action o Procedures: standardized way of responding to repetitive problems. o Rules: explicit statements that tells employees what they ought or ought not to do

Question 40

what are standing plans?

Answer 40

A plan that can be used over and over again by managers faced with recurring situations

Question 41

what are the four steps associated with delegation

Answer 41

o Allocation of duties o Delegation of authority o Assignment of responsibility o Creation of accountability

Question 42

what is the purpose of a job description

Answer 42

o It states the job duties, working conditions, and operating responsibilities. o Supervisors can use this to compare job duties vs employee performance

Question 43

what is meant by delegation

Answer 43

assigning responsibility to others

Question 44

goals must be what?

Answer 44

SMART ``` Specific Measurable Achievable Realistic Timed (some type of time frame) ```