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itec 308 > first test > Flashcards

first test Flashcards

1
Q

organizational responsibility of supervisors (1st level)

A

oversee work of operative employees and are the only managers who don’t manage other managers

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2
Q

organization responsibility of middle managers

A

take strategic plan and interpret it to supervisors

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3
Q

organizational responsibility of top managers

A

establish an organizations overall objectives and developing the policies to achieve those objectives.

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4
Q

what is benchmarking, how is it used by supervisors?

A

The search for the best practices among competitors or noncompetitors that lead to their superior performance

supervisors use benchmarking by analyzing and then copying the methods of the leaders in various fields

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5
Q

What are the key skills required of supervisors?

A

o Planning and controlling
o Organizing, staffing, and employee development
o Stimulating individual and group performance
o Coping with workplace dynamics

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6
Q

What is parochialism?

A

Seeing things solely through one’s own eyes and from one’s own perspective; believing that one’s own way is the best.

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7
Q

What is the difference between strategic and tactical planning?

A

o Strategic planning is planning within 3-5 years; establishes goals
o Tactical planning provides specific details on how overall goals are to be achieved.

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8
Q

which levels of management are responsibly for strategic planning and tactical planning

A

Strategic - top management

tactical - middle management and supervisors

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9
Q

What is the difference between effectiveness and efficiency?

A

Effectiveness is doing the correct thing. Efficiency is using minimal resources and creating little waste to accomplish a task

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10
Q

Doing something effectively and efficiently is called what?

A

management

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11
Q

What are the four primary functions of management?

A

Planning, organizing, leading, and controlling

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12
Q

what is meant by the function of planning?

A

setting goals and organizational direction

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13
Q

what is meant by the function of organizing?

A

arranging and grouping jobs, allocating resources, and assigning work so that activities can be accomplished as planned

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14
Q

what is meant by the function of leading

A

Directing and motivating others

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15
Q

what is meant by the function of controlling

A

monitoring activities; comparing progress with current set goals

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16
Q

What are the four essential competencies/skills that are expected of supervisors?

A

technical, interpersonal, conceptual, and political

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17
Q

what is meant by technical competency

A

the ability to apply specialized knowledge or expertise.

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18
Q

what is meant by interpersonal competency

A

ability to work with, understand, communicate with, and motivate other people, both individually and in groups

19
Q

what is meant by conceptual competency

A

the ability to analyze and diagnose complex situations. Being able to see the whole picture and how decisions affect not only you but things around you

20
Q

what is meant by political competency

A

a supervisor’s ability to enhance his or her power, build a power base, and establish the right connections

21
Q

What is the difference between e-commerce and e-business

A

o E-commerce is the act of buying and selling online

o E-business is a comprehensive way an organization does its work by using electronic linkages

22
Q

What is meant by the term continuous improvement

A

Little improvements made continuously that result in big changes over time

23
Q

What is ISO 9000

A

Standards designed whereby independent auditors attest that a company’s factory, laboratory, or office has met quality management standards.

24
Q

Explain what is meant by the term downsizing.

A

A reduction in workforce and reshaping of operations to create “lead and mean” organizations. Goals of this are greater efficiency and reduced costs.

25
Q

Define productivity

A

Productivity is output per labor hour. P=OUTPUT/INPUT

26
Q

How do you increase productivity

A

Decrease inputs, increase output with no more inputs

27
Q

define the components of input with the productivity formula

A
  • Labor: workers, manpower
  • Materials: raw material for manufacturing, product to sell.
  • Capital: buildings, equipment
28
Q

define technology?

A

Any equipment, tool, or operating method designed to make work more efficient.

29
Q

what is span of control

A

the number of employees a supervisor can efficiently and effectively control.

30
Q

what is the chain of command

A

the continuous line of authority in an organization. Answers to who I go to for questions and who I report to

31
Q

what is the unity of command

A

employees should have one and only one supervisor

32
Q

what is authority

A

Inherent rights in a supervisory position to give orders and expect those orders to be obeyed.

33
Q

what is responsibility

A

Obligations such as achieving a unit’s goals, keeping cost within budget, and so on.

34
Q

How are authority and responsibility connected from a management perspective?

A

If you have responsibility, you need authority so that you can carry out those obligations. If you have authority, you must have responsibility so that you do not abuse your powers.

35
Q

what are the three types of authority within an organization

A

line, functional, and staff

36
Q

what is line authority

A

authority that entitles a supervisor to direct his or her employees without consulting others

37
Q

what is functional authority

A

directing others in your area of responsibility.

38
Q

what is staff authority

A

support person to those in line authority. (assistant)

39
Q

what is the difference between policies, procedures, and rules

A

o Policies: broad guidelines for supervisory action
o Procedures: standardized way of responding to repetitive problems.
o Rules: explicit statements that tells employees what they ought or ought not to do

40
Q

what are standing plans?

A

A plan that can be used over and over again by managers faced with recurring situations

41
Q

what are the four steps associated with delegation

A

o Allocation of duties
o Delegation of authority
o Assignment of responsibility
o Creation of accountability

42
Q

what is the purpose of a job description

A

o It states the job duties, working conditions, and operating responsibilities.
o Supervisors can use this to compare job duties vs employee performance

43
Q

what is meant by delegation

A

assigning responsibility to others

44
Q

goals must be what?

A

SMART

Specific
Measurable
Achievable
Realistic 
Timed (some type of time frame)

itec 308 (3 decks)

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