First Sample Test: DECA Flashcards
A business that is owned by two or more people who share the risk of loss and the chance for profit is known as a A. corporation B. sole proprietorship C. franchise D. partnership
D. partnership
Which of the following usually is the first step in applying written directions to achieve tasks: A. listening B. reading C. speaking D. questioning
B. reading
What type of information concerning policies and procedures do employees often extract from an internal business report? A. former local competitor B. customer profiles C. industry research data D. new personnel regulations
D. new personnel regulatios
Sometimes, the ability to follow directions is a skill that is necessary for you to get along in the world around you. This is known as a(n) A. academic skill B. family skill C. social skill D. life skill
C. social skill
Eye contact, facial expression, and body language are examples of A. nonverbal cues B. verbal acknowledgement responses C. distractions D. listening skills
A. nonverbal cues
One reason that it is important to be very careful when using oral communication in business is that oral communication
A. is generally not misunderstood
B. should only be used for urgent messages
C. may not be remembered accurately
D. is an informal communication method
C. may not be remembered accurately
in which of in which of the following situations might it be difficult to give effective verbal directions: A. managers are organized B. time is important C. information is complex D. employees are focused
C. information is complex
What should employees be willing to accept when defending their ideas objectively? A. personal attack B. additional responsibility C. nonverbal support D. critical feedback
D. critical feedback
Employees should answer the telephone in a businesslike manner in order to A. project the image of the business B. reflect the importance of the job C. handle a lot of calls at one time D. be a candidate for a promotion
A. project the image of the business
A group is a number of people who A. feel the same way about an issue B. get together to do something C. come up with different answers D. enjoy each other's company
B. get together to do something
Which of the following is a guideline for writing clear instructions for your coworkers:
A. write complex, lengthy statements
B. write from your supervisor’s perspective
C. understand the process you are explaining
D. confine the instructions to one page
C. understand the process you are explaining
The Putnam Company requires its employees to use the Modern Language Association (MLA) stylebook when writing business documents because it provides A. flexibly B. creativity C. consistency D. accuracy
C. consistency
What often appears at the bottom of a business letter if a sales brochure is attached? A. company signature B. reference initials C. enclosure notation D. writer's identification
C. enclosure notation
When writing informational messages, it is most important to communicate A. a request for action B. emotional appeal C. an honest opinion D. accurate content
D. accurate content
To make a request of a business associate or customer is one of the reasons why business people write A. persuasive messages B. letters of inquiry C. sales letters D. corporate memorandums
B. letter of inquiry
Which of the following messages should be communicated to an employee in person:
A. the assistant manager is taking vacation next week
B. the employee’s department will soon be enlarged
C. the business believes the employee is stealing goods
D. the business will offer flextime in the summer
C. the business believes the employee is stealing goods
The purpose of participating in staff meetings usually is to A. conduct research B. achieve a task C. share information D. develop a message
C. share information
What is one technique that businesses can use to build positive customer/client relations? A. being consistent B. resisting change C. buying advertising D. conducting research
A. being consistent
What staff are responsible for displaying a customer-service mindset? A. those with direct customer contact B. all staff C. management D. those with indirect customer contact
B. all staff
In order to handle customer inquiries, employees should have information about A. personal backgrounds B. product maintenance C. financial condition D. expense projections
B. product maintenance
A customer has informed you that one of your competitors is selling an identical product to the one you carry for $15 less than your price. Because your policy is to match competitors' prices, you decide to check with the competitor to confirm the price. The competitor tells you that the price the customer has stated is $20 less than the competitors' true price. With what type of customer are you working? A. disagreeable B. suspicious C. indecisive D. dishonest
D. dishonest
To help their employees handle complaints fairly, many businesses establish general rules that personnel should follow, which are known as A. policies B. regulations C. procedures D. techniques
A. policies
Which of the following is an example of an employee reinforcing a firm’s image through his/her job performance:
A. a customer waits on the telephone for several minutes while Matt confirms shipping information
B. Susan advises her customer that the sofa is only available by special order
C. Jack politely asks if his customer would like a beverage while s/he waits for car service
D. Angela, a human resources manager, prepares the firm’s employee newsletter every month
C. Jack politely asks if his customer would like a beverage while s/he waits for car service
Which of the following is considered to be a shopping good: A. candy bar B. socks C. sale shirt D. television set
D. television set
Water and air are examples of \_\_\_\_\_\_\_ resources. A. physical B. natural C. material D. unlimited
B. natural
When less expensive substitutes for a product are readily available, then demand for that product is likely to be more A. unitary B. elastic C. urgent D. inelastic
B. elastic
Businesses that provide such benefits as physical fitness programs or career planning for their employees do so in order to A. save money on health insurance B. maximize their profits C. be socially responsible D. comply with government regulations
C. be socially responsible
How are products allocated in a traditional economic system? A. by consumers' incomes B. by government C. by the marketplace D. by individuals
D. by individuals
The difference between the selling price of a product and all the costs and expenses of selling it is known as A. net profit B. overhead C. risk D. gross profit
A. net profit
An ice storm that caves in the roof of a business facility is an example of a(n) \_\_\_\_\_\_\_ risk. A. human B. economic C. natural D. market
C. natural
Which of the following is creatd when the government allows a single business to influence the entire production of a good or service: A. natural monopoly B. price discrimination C. conservation D. competition
A. natural monopoly
Which of the following is a standard used in measuring an individual worker's productivity: A. ratio B. input C. time D. method
C. time
Which of the following is a true statement about emotional intelligence and leadership:
A. leaders learn to outlast business trends
B. leaders are expected to take action after problems develop
C. leaders need to be confident that what they are doing is acceptable
D. leaders have to get along with a variety of people
D. leaders have to get along with a variety of people
Which of the following is a good way to help individuals who have a low level of self-esteem:
A. tell them how they can be more like another person
B. tell them about all of your accomplishments
C. point out where they have gone wrong
D. point out their skills and abilities to them
D. point out their skills and abilities to them
A survey designed to help you assess your strengths and weaknesses is know as a A. group learning exam B. group talent test C. personal skills inventory D. personal behavior survey
C. personal skills inventory
When Sam says that his supervisor is a women, Sam is describing the supervisor's \_\_\_\_\_\_ traits. A. negative B. mental C. emotional D. physical
D. physical
How do people react to monotone speakers? A. they are bored B. they are enthusiastic C. they listen attentively D. they lean toward the speaker
A. they are bored
Bill and Tom were discussing a work problem in the warehouse when Jim came in to pick up supplies. Jim took extra time to gather the supplies so that he could listen to their conservation. What is Jim doing? A. eavesdropping B. investigating C. participating D. observing
A. eavesdropping
Brianna knows that traffic jams cause her stress, so she drives to work before the rush hour whenever possible. Brianna is using A. the punishment technique B. the reward technique C. stimulus control D. extinction
C. stimulus control
Lisa and Amy are finishing a school project together. When Lisa asks Amy what she thinks about her half of the project, Amy tells Lisa, "That looks good, but let me show you what else you could have done." Amy's comments are an example of A. internal feedback B. self-control C. constructive criticism D. negative feedback
C. constructive criticism
Nick completes a course that will qualify him for a job promotion. This is an example of a(n) \_\_\_\_\_\_\_\_\_\_ change. A. personal B. social C. economic D. irrational
A. personal
Which of the following is central to the concept of empathy: A. similar occupation B. college degree in psychology C. friendship D. respect for others
D. respect for others
To be culturally sensitive, international businesses must be careful about how brand names A. affect domestic sales B. translate into other languages C. look in different fonts D. relate to the company
B. translate into other languages
Which of the following is a major block to effective communication: A. nonverbal cues B. interaction C. empathy D. prejudice
D. prejudice
The main difference between assertive people and aggressive people is that assertive people
A. respect their own rights and the rights of others
B. try to avoid conflict with others
C. feel free to make requests of others
D. take advantage of others
A. respect their own rights and the rights of others
To be effective members of a workplace team, individual workers should be A. experienced at working on a team B. skilled to avoid conflict C. committed to personal career goals D. willing to do whatever is needed
D. willing to do whatever is needed
Which of the following is a true statement regarding the new circumstances that people encounter:
A. people can control most of the new circumstances they face
B. everyone encounters new circumstances at some time
C. very few people experience anticipated circumstances
D. People can usually avoid new circumstances by planning ahead
B. everyone experiences new circumstances at some time
Trey is planning ahead to overcome obstacles that might stand between him and achieving his goals. Which tip for smart goal-setting is Trey following?
A. developing an action plan for each goal
B. putting goals in writing
C. regularly reviewing and revising goals
D. making sure goals are compatible with each other
A. developing an action plan for each goal
One of the differences among people that can be difficult to change is their A. education B. job position C. mental ability D. language usage
C. mental ability
A key factor in successful human relations involves treating others with A. reverence B. indifference C. respect D. admiration
C. respect
Regular credit accounts are sometimes called open accounts because they allow
A. first-time credit users to buy without having a credit check
B. credit users to buy at any time during a set period
C. credit users to make minimum payments any time during the month
D. long-time credit users to make purchases without finance charges
B. credit users to buy at any time during a set period
A formal legal agreement between a lender and a borrower usually includes a A. repayment schedule B. tax code listing C. proposal for disbursement D. guarantee of eminent domain
A, repayment schedule
Insurance is a key element in lifelong financial planning that
A. provides protection against financial losses
B. protects a person from unethical salespeople
C. guarantees a solid financial future
D. is available only to property owners
A. provides protection against financial losses
A good way to prioritize your financial goals is to
A. rank every goal in numerical order
B. rank goals according to what needs to be done first
C. assign each goal to a general category
D. recognize that all the goals are equally important
C. assign each goal to a general category
As Tom uses his credit card to make purchases in a responsible manner, he should remember that credit is a(n) A. asset B. privilege C. loan D. tax
C. loan
The primary reason that people review their personal credit reports is to
A. eliminate the risk of identity theft
B. change or update their credit ratings
C. ensure that they obtain bank loans
D. verify that the credit agencies have correct information
D. verify that the credit agencies have correct information
What is the first step Cameron should take to protect himself from identity theft after he loses his wallet?
A. change the passwords for his online banking accounts
B. contact the appropriate government agency to replace the credit cards
C. advise the proper law enforcement authorities about the loss
D. cancel all of his credit and debit cards
D. cancel all of his credit and debit cards
Many individuals us Form 1040EZ to file their personal income tax if they meet which of the following requirements: A. itemize all deductions B. are over the age of 65 C. have no more than two dependents D. taxable income is less than $50,000
D. taxable income is less than $50,000
Which of the following helps individuals select the type of life insurance to buy and the most appropriate investments: A. financial planners B. certified public accountants C. trust departments D. local bank managers
A. financial planners
When shopping for an investment broker, which of the following things should you always do:
A. run a background check
B. disclose how much money you have to invest
C. choose the same broker as your parents
D. read the broker’s advertisements
A. run a background check
With an ownership investment, investors do which of the following: A. buy a home to live in B. pay for the right to own something C. collect popular items D. invest in multiple corporations
B. pay for the right to own something
Which of the following is a benefit of whole-life insurance:
A. the policyholder can borrow the policy’s cash value
B. it combines death benefits with a saving plan
C. the policyholder earns interest at current rates
D. it has lower premiums than term insurance
A. the policyholder can borrow the policy’s cash value
What is the record keeping process of financial management? A. scheduling B. accounting C. reporting D. budgeting
B. accounting
Accounting standards are necessary in business because
A. auditors need a way to evaluate businesses
B. important decisions rely on accounting information
C. the government wants to know what businesses are doing
D. math scores have dropped in recent years
B. important decisions rely on accounting information
Determining which projects a business should invest in is known as A. the cash conversion cycle B. return on capital C. capital budgeting D. capital structuring
C. capital budgeting
A business's human resources department is responsible for coordinating the \_\_\_\_\_\_\_\_ for employees. A. purchase orders B. sales promotions C. information systems D. performance evaluations
D. performance evaluations
Successful businesses know that their main responsibility is to market A. the lowest priced items B. what is easiest for them to make C. what consumers want D. all the items they can produce
C. what consumers want
Before businesses can effectively use relevant data, they need to determine the type of A. computer system to purchase B. information that is needed C. report that is required D. collection process to develop
B. information that is needed
Which of the following is an example of a business applying information to accomplish a task:
A. conducting research on consumer preferences
B. reviewing data on trends to develop new products
C. developing questionnaires for local surveys
D. examining promotional activities of competitors
B. reviewing data on trends to develop new products
Which of the following is a primary function of information management: A. monitoring employees B. placing ads C. storing data D. approving credit
C. storing data
E-mail is a form of technology that has increased efficiency of business A. production B. communication C. commercialization D. segmentation
B. communication
When Lin senda a business report to a customer by e-mail, the document is sent as a(n) A. fax B. postscript C. memo D. attachment
D. attachment
A benefit of using an electronic calendar to prepare schedules is that it allows employees to A. manage their time B. communicate with coworkers C. delegate tasks D. prioritize a deadline
A. manage their time
Which of the following is the address of a web site on the World Wide Web that a business might obtain by conducting a search on the Web: A. Uniform Resource Locator B. File Transfer Protocol C. Internet Service Provider D. Graphics Interchange Format
A. Uniform Resource Locator
One of the advantages of using word-processing software programs is that they usually contain a A. dictionary B. spreadsheet C. flowchart D. calculator
A. dictionary
Which of the following is one way that businesses use database software programs: A. to prepare annual reports B. to track operating expenses C. to maintain customer lists D. to design company stationery
C. to maintain customer lists
Which of the following is a standard function of most spreadsheet software programs: A. creating slide presentations B. preparing promotional brochures C. managing database files D. performing financial calculations
D. performing financial calculations
Which of the following is an example os a groupware application: A. relationship marketing B. e-mail filters C. job rotation D. database sharing
D. database sharing
What procedure should always be performed before posting a web page on a web server?
A. consult an attorney to verify the accuracy of the web-page legal content
B. test the page to identify broken links, missing images, or unclear instructions
C. review the page to make sure the content meets international trade requirements
D. apply for a patent to protect the web-page contents from plagiarism
B. test the page to identify broken links, missing images, or unclear instructions
Which of the following is an operations activity in business: A. contacting customers B. obtaining resources C. selecting media D. analyzing investments
B. obtaining resources
An employee notifying a government agency that the business is violating health and safety regulations is an example of A. verbal communication B. spreading gossip C. unethical behavior D. reporting noncompliance
D. reporting noncompliance
What should employees who are learning a new skill avoid doing? A. taking shortcuts B. following rules C. acting safely D. asking questions
A. taking shortcuts
Which of the following is an example of an emergency situation that business employees should know how to handle and report: A. check fraud B. internal theft C. bomb threat D. stolen identity
C. bomb threat
What type of security problem is being described in the following: A vendor has hidden inside a customer's business. After the business closes, the vendor comes out of hiding to steal goods. A. burglary B. robbery C. fraud D. shoplifting
A. burglary
A business purchases new microcomputers for use in its credit department. This is an example of A. purchasing for resale B. financing C. wholesaling D. industrial purchasing
D. industrial purchasing
Following up with customers when the product they ordered is delivered and used will often result in A. intervention by your supervisor B. frustration for you and the customer C. returned merchandise D. repeat orders
D. repeat orders
How does marketing-research data help a business’s production planning?
A. by identifying resources needed in production
B. by determining how products will be produced
C. by identifying consumers’needs and wants
D. by setting the timetable to use in production
C. by identifying consumers’needs and wants
One of the reasons that organized workers are more efficient than disorganized workers is that organized workers have A. their materials in order B. more experience C. better skills D. their careers well planned
A. their materials in order
Sylvia frequently reads the school announcements to help her understand what activities are going on during the week. She has just moved into the area over the summer and has had some difficulty meeting new people in school. She picks one activity to attend weekly so that she will have an opportunity to meet other students outside of the classroom environment. Sylvia is demonstrating the ability to A. set and attain an educational goal B. attain her long-term goals C. turn her goals into wants D. set and attain a social goal
D. set and attain a social goal
Which of the following reflects a true relationship between making decisions and reaching objectives: A. decisions support objectives B. objectives undermine decisions C. objectives support decisions D. decisions undermine objectives
A. decisions support objectives
Lately, you're feeling like you don't fit in. You've been spending a lot of time by yourself. then you decide to start thinking positively, and you start going to more school functions and meeting new people. You are using the \_\_\_\_\_\_ method of problem solving. A. mind-mapping B. brainstorming C. intuitive D. appreciative inquiry
D. appreciative inquiry
Employees have the right to a safe working environment, which includes proper A. exercise facilities B. health conditions C. medical benefits D. sick-leave policies
B. health conditions
Which of the following is a career search tool for determining what are capable of doing now and might be good at doing with additional training or education: A. personality test B. intelligence test C. interest survey D. aptitude test
D. aptitude test
Which of the following offers stable employment oppertunities because they are usually well established and do not need to pay stockholders or investors; A. nonprofit institutions B. partnerships C. corporations D. sole proprietorships
A. nonprofit institutions
What information is usually best to discuss in person rather than to provide in an employment application? A. special qualifications B. job expectations C. personal references D. salary requirements
D. salary requirements
At the conclusion of an employment interview, an applicant who is interested in the position should A. accept the job B. sign a contract C. ask for the job D. take a drug test
C. ask for the job
One of the purposes of the closing paragraph in a letter of application for a specific job is to A. review your education B. list all references C. ask for an interview D. explain your qualifications
C. ask for an interview
One reason why young people participate in internship programs is because the work experience may lead to A. continuing education B. on-the-job training C. full-time positions D. community service
C. full-time positions
Employees who are willing to accept more responsibility and continue to learn about all aspects of the business are likely to be considered for A. transfers B. training C. promotions D. counseling
C. promotions
Which of the following statements is true about strategic planning:
A. it involves short-term planning for the next six months
B. it involves planning for the next thee-to-five years
C. it is a supervisory technique for improving employee performance
D. it is used primarily by departments that do not meet company goals
B. it involves planning for the next three-to-five years
