First Exam Flashcards
what is management?
getting work done through others
what is efficiency?
getting work down with minimum effort, expense, or waste
what is effectiveness?
accomplishing tasks that help fullfil organization objectives
what are the 4 functions of management?
planning, organization, leading, and controlling
what is planning?
determining organizational goals and and means for achieving them
what is organizing?
deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.
what is leading?
inspiring and motivating workers to work hard to achieve organizational goals
what is controlling?
monitoring projects toward goal achievement and taking corrective action when needed
studies show that performing the management functions…
lead to better managerial performance
4 types of managers
top manager, middle manager, first line managers, and team leaders
what are top managers?
executives responsible for the overall direction of the organization
what are middle managers?
responsible for setting objectives consistent with top managements goals and for planning and implementing subunit strategies for achieving these objectives
what are front line managers?
responsible for training and supervising the performance of non managerial employees who are directly responsible for producing the products
what are team leaders?
managers responsible for facilitating team activities toward goal accomplishment
managers perform _______ roles in their job
interpersonal, informational, and decisional roles
what is a figurehead role?
the interpersonal role managers play when they perform ceremonial duties
what is a leader role?
the interpersonal role managers play when they motivate and encourage workers to objectives
what is a liaison role?
the interpersonal role managers play when they deal with people outside their units
what is a monitor role?
the informational role managers play when they scan their environment for information
what is a disseminator role?
the informational role managers play when when they share info with others in their departments or companies
what is a spokesman role?
the informational role manger play when they share info to people outside their departments or company
what is an entrepreneur role?
the decisional role managers play when they adapt themselves, their subordinates, and their units to change
what is a disturbance handler role?
the decisional role managers play when they respond to severe pressures and problems that demand immediate action
what is a resource allocation role?
the decision role managers play when they decide who gets what resources and in what amounts
what is a negotiator role?
the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises
companies do not want ____ managers
one dimensional
what are technical skills?
the specialized techniques, procedures, and knowledge to get the job done
what are human skills?
the ability to work well with others
what are conceptual skills?
the ability to see the organization as a whole, understand how different parts work, and recognize how the company fits into or is affected by its environment
what is motivation to manage?
an assessment of how enthusiastic employees are about managing the work of others
technical skills are most important for…
team leaders and lower level managers
human skills are most important for…
all levels
conceptual skills are most important for who…
up the rank, managers
5 most important mistakes made by managers
being abrasive and intimidating; being cold, aloof, or arrogant; betraying trust; being overly ambitious; and being unable to delegate, build a team, and staff efficiently
