Fire Officer 2 Chapters 3-8 Flashcards
1
Q
Of the 5 FO book mentioned resources for safety policy review, what 3 sources offer training, and teaching resources on their websites
A
- NFFF Near Miss Program
- Firefighter Close Calls
- Emergency Responders Safety Institute (ERSI)
2
Q
What are the leading type of firefighter injury?
A
Sprains and Strains
3
Q
Define : Management Science
A
The systematic pursuit of practical of practical results, using available human and knowledge resources in a concerted and reinforcing way
4
Q
What are the 7 steps to effective delegation?
A
- Define your desired results
- Select the appropriate firefighter
- Determine the level of delegation
- Clarify your expectations
- Give authority to match the level of responsibility
- Provide background information
- Arrange feedback during the process
5
Q
3 style of leadership are
A
- Autocratic
- Democratic
- Laissez- Faire
6
Q
This method of training originated in WW1
A
Prepare-present-apply-evaluate
7
Q
“Everyone goes home” is a program instituted to prevent line of duty deaths and injuries developed by
A
NFFF National Fallen Firefighters Foundation
8
Q
The characteristic were a leader can only be effective to the extent that other are willing to accept their leadership is known as
A
Followership
9
Q
As described by Gary Yukl ther are 2 categories of Power which are
A
- Positional Power- described the role an individual has within the oraganization
- Personal Power - reflects the effectiveness of the individual
10
Q
Chiefs want their fire officer to run their companies and…
A
make decisions within their scope of responsibility.
11
Q
Lawyer and subject matter expert and trainer on workplace diversity.
A
Jack W. Gravely
12
Q
In addition to the Federally mandated training, what training must the fire dept provide to probationary firefighters?
A
Emergency Scene Awareness Training
13
Q
Likely the best known motivational theory is called the
A
Reinforcement Theory - This theory suggest that behavior is a function of its consequence
14
Q
HFACS Level4
A
Organizational Influences
15
Q
A MENTAL PROCESS of gathering and considering all important details of an incident is known as the …
A
Size Up
16
Q
NFPA 1033
A
Fire investigator
17
Q
3 typical indicators that training is needd are
A
- FF near miss
- Fire ground problem
- Observed performance deficiency
18
Q
This motivational theory relies on the natural competitiveness of people
A
Goal setting theory
19
Q
One of the Father’s of Firefighter certification training, created a fire college in 1925
A
Chief Engineer Ralph J. Scott of LAFD
20
Q
HFACS Level 3 is broken down into 4 categories which are.
A
- inadequate supervision
- Allowing inappropriate operations
- Failure to correct known problems
- Supervisory violations
21
Q
To be effective as a manager, a fire officer must develop skills that are directly related to what ?
A
Managing human resources
22
Q
NFPA reports that how many FF injuries occurred in the line of duty in 2011?
A
70,090… 43.5% occurred during fire ground operations.
23
Q
What does a LEADER use to overcome resistance?
A
Persuasiveness and motivation
24
Q
NFPA 1451
A
Standard on emergency vehicle operations training program
25
The most important 4 basic tasks that a fire officer is expected to do well are
1. beginning of shift report
2. Notifications
3. decision making
4. problem solving
26
3 situations were the fire officer must work as a Theory X manager...
1. Operating at a fire or other high risk activity
2. Where the officer must take control of a workplace conflict and issue direct orders to defuse the situation
3. At the end of a series of negative disciplinary measures.
27
The list of almost 2000 firefighter job entries evolved into a document known as
The Trade Analysis of Fire Fighting
28
What are the 2 categories in the HFACS level 1
Errors- are based on -decision; skills; or perceptions
Violations are considered intentional and are classified as-
Routine- such as not using certain safety equipment
Exceptional- Not being qualified to perform an action.
29
Requiring to wear seat belts is a simple task that could save how many lives per year?
8-12 yearly
30
The first step in preparing a news release is to
Formulate a plan
31
Making decisions and modeling behavior consistent with the department's core values, mission statement, and values
Ethical Behavior- doing what is right, being honest, performing to the best of one's ability
32
The autocratic style of leadership is used in 2 situations which are.
1. At the scene of an emergency operation were companies are involved in high risk activities.
2. When the officer needs to take immediate corrective actions during a "control, neutralize, command" response to a confrontation.
33
The second step in preparing a news release is to
develop a concept and write the release
34
The Equal Employment Opportunity Act of 1972 amended the Civil Rights Act of 1964 and expanded its coverage to include?
Almost all private and public employers with 15 or more employees
The 1972 Act also cover volunteer fire departments and other non-profit organizations.
35
The best way to size up a complicated situation and develop an incident action plan is to use which style of leadership?
Democratic Style
36
The process of having the right number of people, at the right place, at the right time who can accomplish the task efficiently and effectively is known as?
Human Resources Planning
37
What percent of fatal fire suppression incidents involved a single firefighter?
82%
38
What are the 3 ABSOLUTELY prohibited actions during a live fire training evolution.
1. No live vitctims
2. No flammable liquids as fuel
3. Only 1 fire evolution in a structure at a time.
39
Focuses on the task of managing people using physical, financial, and time assets is known as ...
Human Resources Management
40
This is a standard method of communicating an order to a unit or company at an incident scene?
Communications Order Model
41
For every fireifhgter death how many injuries occur?
NEARLY 1,000 injuries occur
42
NFPA 1407
Standard for Fire service RIT
43
The 5 parts to the communication cycle
1. Message
2. Sender
3. Medium (with noise)
4. Receiver
5. Feedback
44
An essential component of sexual harassment is
the abuse of power
45
A fire officer can improve his effectiveness in enforcing unpopular orders by...
determining the story or history behind the order. Which would enable to FO to put the directive into perspective
46
Types of Personal Power
!. Referent Power - The target complies due to admiration and seeks the agents approval
2. Expert Power - The target complies due to the belief that the agent has special knowledge.
47
NFPA 1583
Standard on Health related fitness programs
48
A report required by the State whenever an employee is injured
A supervisors report of injury/illness.
49
NFPA 1002
Standard for Fire Apparatus Driver/operator Professional qualifications
50
The Title VII of the Civil Rights Act of _?_ covers what entities?
Act of 1964
| Covers state and local governments, schools,unions, and colleges.
51
GREFS is an acronym for
Graham's Rules for Enhancing Firefighter Safety
52
The physical resources for reporting purposes available within a fire station usually include...
A computer, printer, and network connection
53
What is the first step in developing an IAP?
Understanding the cause of firefighter injury or deaths
54
The beginning of shift report should be should be provided to the B/C within how long and in what 3 forms?
within the first quarter hour (15 min)
| Report may either be verbal, electronic, or paper.
55
This power described that agents ability to discover or obtain information rapidly through networking
Information Power
56
Who wrote "Thirty Years on the Line"
Boston Fire Commissioner- Leo D. Stapleton
57
What are the responsibilities of first responders during a HazMat incident at the hazmat at the operations level?
First responders are able to recognize a hazardous material, isolate and deny entry, evacuate people, take defensive actions without making contact with the material
58
Federal Regulations mandate what 4 topics to be covered immediately as part of an emergency training program?
1. Bloodbourne Pathogens
2. Hazmat awareness and operations.
3. SCBA fit teting
4. NICS
59
The maximum number of trainees for a functional crew will be
5 trainees per functional crew per intructor
60
2 General rules for non- emergency activities
1. Do Not compromise the ability of a fire company to respond to an emergency in its district
2. Do Not jeopardize the public's trust in the fire dept.
61
Average motor vehicle collision death th past decade?
AVERAGE 15 --range (9:25)
62
A collegial process based on self and peer assessment for public accountability and improvement of academic quality is regarded as ...
Accreditation
63
A good method to keep or bring the conversation back to topic from an individual who starts to get off subject.
Directed questioning
64
3 activities needed for a fire officer to work effectively with his supervisor
1. Keep your supervisor Informed
2. Make appropriate decisions based at your level of responsibility
3. consult with your supervisor before making any major disciplinary actions or policy changes.
65
James O. Page's 3 recommendations to developing fire company competencies...
1. Develop a personal training library
2. Know the neighborhood
3. use problem solving scenarios
66
The IAFC and IAFF partnered together to develop Fire Service Joint Labor Management Wellness Fitness Initiative (WFI) and in turn produced what test?
Candidate Physical Aptitude Test
67
This step completes the communication cycle by confirming the receipt and verifying the receivers interpretation of the message.
Feedback
68
Rather than termination, The 2 methods that fire departments are dealing with a shrinking the dept size are.
Furloughs and attrition
69
What are the Operational Periods for Federally Funded events & Local Inciddents
12 hrs for Federal Events
| 8 hrs for Local incidents
70
The most improtant first step with any exposure is to
Wash the area immediately with soap and running water.
71
The concept of management emerged from where?
The Industrial Revolution in the 1700's
72
On average how many lawsuits are filed by the EEOC yearly?
about 400 lawsuits
73
All the activities used to train and educate employees. This function is heavily dependent on the fire officer.
Human Resources Development
74
2 examples of sociological environmental noise include
Prejudice and Bias
75
Formal documents that address specific subjects, policies, conditions, or situations are...
General Orders aka. Executive orders, departmental directives, or master memos
76
The 4 roles that a fire officer must fulfill to provide a safe environment for his company to ensure that everyone goes home are...
1. Identify unsafe and hazardous conditions
2. Mitigate or reduce as many problems as possible.
3. train and prepare for the remaining hazards
4. Model safe behavior
77
A supervisors report of injury must be submitted with what time frame
Within 24-72 hours of the incident
78
The states that made it a criminal offense to take pictures of pt or victims
Connecticut and New Jersey
79
A physical or sociological condition that interferes with communications
Environmental noise
80
A method of directing, instructing , and training a person or group with aim of achieving some goal or developing a specific skill.
Coaching
81
The most common form of reporting
Is verbal communication from one individual to another
82
Considered the "Father" of fire based emergency medical services and practicing attorney...
LAFD B/C James O. Page
83
The motivation- hygiene theory breaks down the motivational process into 2 factors which are
Hygiene factors and motivational factors
84
A good technique for the confirming of the intent of the message to the receiver is to ...
Have the receiver repeat back the key points to the sender.
85
What is the 5 step approach to making a decision
1. Clear your mind
2. List the options
3. Weigh the outcomes
4. Make a choice
5. Evaluate the decision
86
Integrity can be demonstrated by a steadfast adherence to...
A moral code.
87
What are the 5 steps for developing a training program?
1. Assess the need
2. Establish the objectives
3. Develop the training program
4. Deliver the training program
5. Evaluate the results
88
In insuring firefighter rehab what are the 3 lines of defense in order?
1. The firefighter himself
2. Company Officer
3. Incident Safety Officer
89
the two in two out rule by OSHA includes the following elements
1. An officer in charge
2. (2) fireifhgter enter the IDLH and stay together in voice or visual contact at ALL Times while wearing SCBA
3. ((2) Properly equipped and trained FF must be outside the IDLH and account for the interior team and remain capable of rescue
90
Besides the personnel staffing, the beginning of shift report contains 2 more pieces of information which are
The location and condition of apparatus and any ''must know'' information
91
"The Human Side of Enterprise" which added the concept of Theory X and Theory Y managers was developed by?
Douglas McGregor in the 1960's
92
A key to the fire departments use of social media is to
establish the public's trust
93
The process of imparting knowledge or skill through systematic instruction; and is primarily directed toward a person's comprehension of the subject matter
Education
94
One of the best tools to improve time efficiency is to...
Delegate
95
A report that suggest a particular action or Decision
Recommendation report. (Aka a Decision Report)
96
The skills needed by a new fire officer as per admin. which are of equal importance are
Decision making and problem solving.
97
The start of the Management Century was marked by a May 1886 address by who?
Yale Lock Manufacturing founder Henry R. Towne to the American Society of Mechanical Engineers
98
NFPA 472
Standard for Hazmat and WMD incident competence
99
This refers to the skills and knowledge attained for both personal development and career advancement
Professional development
100
The 3 areas that the fire officer NEEDS to keep his chief informed about...
1. Progress towards performance goals and project objectives.
2. Matters that may cause controversy- such as disciplinary issues
3. Attitudes and moral
101
A report were ALL the company members submit a narrative describing their observations and activities during an incident is known as a...
Expanded Incident Report Narrative
102
Under NFPA 1403 there are 5 different live fire scenarios which are
1. Acquired structures
2. Gas fired training center buildings
3. non-gas fired training center buildings
4. Exterior Class B fires
5. Exterior Props
103
The Civil Rights Act of 1991 provides additional compensatory and punitive damages in cases of intentional discrimination under the Title VII and ...
Americans with Disabilities Act of 1990
104
NIFIRS is a nation wide data base that collects data related to fires and other incidents which is managed by what agency
U.S. Fire Administration
105
A consultative approach which takes advantage of the ingenuity and resourcefulness of the group in determining how to meet an objective.
Democratic style
106
A good lesson plan once developed satisfies 4 criteria
1. Organizes the lesson
2. Identifies key points
3. Can be reused
4. Allows others to teach the program.
107
As per FO text, what is the % of bleach and water
| solution recommended for equipment decon.
A 1% bleach and water solution
108
The fire dept has an agency wide mission that is translated into what type of goals
annual goals- which in- turn are used to create annual quarterly, monthly objectives for each fire company
109
Most FF who die at work are older than what age and die from what ?
older than 49 years of age die of Sudden Cardiac Arrest
110
What is a C.A.N. report
Conditions Actions Needs
111
NFPA 1670
Standard for SAR incidents and defines an IDLH environment
112
4 simple habits to improve the safety of your crew...
1. Be physically fit
2. Wear seat Belts
3. Practice safety through training and personal example
4. Maintain fire company integrity at emergency incidents.
113
A circular repetitive process between two people is known as
communications
114
This ICS officer Initiates the accident investigation at an incident
ISO
115
Who provides the terminal focal point in the fire officer professional development?
(CPSE) Center for Public Safety Excellence
116
FDNY was created in
1865
117
NFPA 1720
Standard for the deployment of Volunteer Firefighters
118
The results of an accident investigation should include
Recommended corrective actions to be presented to the fire chief
119
James O. Page divided the company officers duties into 3 distinct roles which are?
Supervisor
Trainer
Commander
120
A company officer is directly responsible for what 3 aspects of his crew of firefighters?
Supervision
Performance
Safety of the crew
121
What level of the ICS is the Incident Scene Rehabilitation section...
Tactical level management unit - provides water, medical evaluations, treatment, etc. (TASKS)
122
5 ways that an officer maintains situational awareness
1. Staying oriented
2. Making observations
3. providing and receiving regular updates within the ICS
4. listening to fire ground communications
5. continually performing risk- benefit analysis
123
In this type of power the target person believes that the agent making the request has the right to make the request and the target has to comply ; Such as an IC
Legitimate Power
124
The risk-benefit analysis starts with preparing a document that can be used to identify actions needed in the case of an emergency at a specific facility. this known as a ...
pre-incident plan
125
The method used to convey information to the receive from the sender
The medium
126
NFPA 1975
Standard for station work/uniforrms
127
What are 5 sources that can accessed to review safety policies are...
1. Report of the Week - National Firefighter Near Miss
2. The Secret List - Firefighter Close Call Website
3. Info Posted by Emergency Responder Safety Institute (ERSI)
4. Videos collected by STATer911.com
5. NIOSH case studies
128
Does the ability to listen become more, less, the same , or non-important the more an climbs through the ranks?
Increasingly more important
129
What are the 6 components of an Infectious Control Program
1. A written policy with the goal of identifying and preventing exposures
2. Written risk management plan to identify risks and control measures.
3. Annual training and education in infectious control
4. A designated Infectious Control Officer
5. Access to immunizations for employess
6. Instructions for handling exposure incidents
130
NFPA 1031
Fire Inspector
131
NFPA 1403
Standard for Live Fire training evolutions
132
NFPA 1142
Standards on Water supply for rural and suburban firefighting
133
Emergency Scene Awareness training falls into 3 areas which are?
1. responding to alarms
2. on scene activity
3. emergency procedures
134
Blake and Mouton's 5 Behavioral models are...
1. Indifferent: evade and elude "neutral"
2 Controlling: Direct and Dominate
3. Accommodating: Yield and Comply. The main weakness lies in the focus of the discussion.
4. Status Quo: Balance and Compromise. The objective of this behavior model is to "play it safe"-underestimates people, results, and the power of change.
5. Sound: Contribute and Commit
135
Supervising fire officer candidates need how many years of experience in agency operations and how many hours acting as an officer ?
3-5 years in operations and at least 200 hours experience.
136
Leading cause of FF deaths is from heart attacks representing what percent
41% of line of duty deaths
137
What are the responsibilities of first responders during a HazMat incident at the hazmat awareness level?
First Responders are able to recognize a potential hazardous material, isolate the area, and call for assistance.
138
6 statements usually included in a decision document ..
1. Statement of the problem or issue 1-2 sentences
2. Background- brief description of this became a problem.
3. Restrictions affecting the decision
4. Options and the rationale behind them
5. Recommendations of WHY this OPTION is the best
6. Next Action needed to implement the recommendation.
139
The risks of an emergency incident are managed by a measured and controlled system that is based on what 3 limitations?
Training
coordination
the use of PPE
140
3/4 of the 406 motor vehicle fatalities were
Volunteer firefighters
141
Second leading cause of firefighter deaths is
Traumatic injuries
142
Your success as an officer depends on how freely your subordinates do what ....
talk to you; keep you informed; tell you what is bothering them
143
In a large fire dept. the direct supervisor is normally
An Administrative fire officer
144
Each attack line and backup line should provide a minimum 95 gpm. The water supply should be able to provide 150% of the minimum needed water supply at the training site from 2 separate sources.
NFPA 1142
145
What are the 5 minimum parts of an infectious Disease exposure form?
1. How the exposure occured
2. Mode of transmission
3. Entry point
4. Use of PPE
5. Medical follow up and treatment
146
Human resources management is built on the concepts of 2 generalized schools of management which are?
Humanistic management & Scientific management
147
The theory that people behave in a manner that believe will get them an outcome they value
Expectancy Theory
148
The inaugural edition of the NFPA 1001 Standard for fire fighters professional qualifications was published in?
1974
149
The second most important skill that a fire officer must have according to admin.
Prompt notifications. Many Chiefs call this the "no surprises rule".
150
A key to mastering the art of the iCS is to develop a...
Command presence- ability of an officer to project an image of being in control of the situation.
151
Accomplishing the fire dept. mission requires 2 things
A balance of management and leadership skills
152
According to NFPA 1521 the ISO must have what qualifications
1. Must be an Officer
2. Must be a minimum FO1 as specified in NFPA 1021
* at a HazMat incident the ISO must be a HazMat technician
153
This council was established in 1996 as a national advocate and institutional voice for self regulation of academic quality through accreditation.
(CHEA) Council for Higher Education Accreditation
154
The prime factors that contribute to ff deaths while working IN a burning building are
Asphyxia and burns
155
What is the final part of the preparing stage for training
Check the physical environment where the teaching will take place
156
Psycho-motor skill sets can be classified into 4 categories which are.
1. Initial
2. Plateau- "competence"
3. Latency
4. Mastery
157
Taylors 4 Principles of Scientific Management are?
1. Replace the rule of thumb methods with methods based on a scientific study
2. Scientifically select, train, and develop each worker, rather than letting the workers train themselves
3. Cooperate with the workers to ensure that the scientifically developed methods are being followed.
4. Divide the works equal among the managers and the workers so that the managers apply the scientific principles to planning the work and the workers actually perform the tasks.
158
NFPA 1041
Standard for fire service instructor qualifications
159
This reinforcement removes undesirable consequence of good behavior
Negative Reinforcement
160
2 types of software are found in computers
1. Operating systems- Windows, Apples OS. which manage ALL activity
2. Applications- Word, PowerPoint, etc.
161
In 2005 what association launched the web based system to report firefighter near miss . www.firefighternearmiss.com which was based on the Aviation Reporting System?
IAFC
| International Association of Fire Chiefs
162
Who concluded that worker motivation was directly related to autonomy and responsibility; workers with greater autonomy were more likely to be motivated in their jobs
Douglas McGregor
163
The motivational theory that compares what one ff gets for his efforts in relation to what a similar ff gets for his inputs
Equity Theory
164
NFPA 1500
Standard on Fire Department Occupational Safety and Health Program
165
NFPA 1021
Standards for Fire Officer Qualifications
166
The 4 parts to verbal presentation
1. Getting their attention- have an opening that creates interest
2. Interest statement- IMMEDIATELY and briefly state why the listeners should be interested in the topic
3. Details- organize your facts and presentation
4. Action- at the close ask your audience to some specific actions related to the interest statement.
167
HFACS Level 3
Unsafe supervision
168
What are Maslow's hierarchy of needs.
```
level 1: physiological needs
level 2: Safety, Security, and Order
level 3: Social Needs and Affection
level 4: Esteem and Status
level 5: Self-Actualization
```
169
The process of attracting , selecting, and maintaining an adequate labor supply is known as.
Staffing
170
The civil rights of Americans are established by Federal laws which are enforced by what agency?
(EEOC) Equal Employment OpportunityCommision
171
NFPA 1581
Standard for Fire dept Infectious control program
172
At a large or complex incident , the ISO may develop what document alongside with the IAP...
Incident Safety Plan
173
With this power the target person complies to avoid punishment believed to be controlled by the agent
Coersive Power
174
Refers to the complex system of inherent attributes that determines a person's moral and ethical actions and reactions, including the quality of being honerst
Integrity
175
HFACS Level 2
Precondition to unsafe acts
176
Fredrick Taylor performed studies to find the ONE optimal way to perform a job (part of the scientific school of management) these experiments were called
Time studies aka "time and Motion studies"
177
What is the most effective method of conveying many types of information?
Face to face conversation
178
51% of firefighter deaths were attributed to what .
Sudden Cardiac Death
179
Active learning research show that presentations or formal lectures should not be longer than ...
10 min. Students lose focus after 15-20 min of passive learning.
180
Humanistic management Began with George Elton Mayo and carried on with which 2 other scientists?
Abraham Maslow and Douglas McGregor
181
This power shows control over the physical environment, technology , or organization of work. The target person's behavior is based on perceptions of opportunity and constraints .
Ecological Power
182
4 types of reinforcement are
1. Positive Reinforcement
2. Negative Reinforcement
3. Extinction
4. Punishment
183
The EEOC amended the guidelines on sexual harassment in what year
1999
184
NFPA 1710
Standard for the deployment of Career firefighters
185
Who wrote the book- Effective Company Command?
LAFD B/C James O. Page
186
The managing fire officer needs how many years as a supervising fire officer?
2-4 years
187
Described by Gary Yukl as the process by which a person influences others to understand and agree about what needs to be done and how to do it, and the process of facilitating individual and collective efforts to accomplish shared objectives
Leadership "Gary Yukl"
188
Defined as a process of achieving proficiency through instruction and hands on practice in the operations of equipment and systems
Training
189
What follows the initial size up?
The Initial Radio Report
190
NFPA 1035
Fire and Life Safety educator
191
What are the 2 organizations that provide accreditation to fire service professional qualification systems?
1. National Board n Fire Service Professional qualification
| 2. International Fire Service Accreditation Congress
192
What are the 3 components of a lesson plan
1. Break the topic down into simple units.
2. Show what to teach, in which order to teach it, and exactly what procedures to follow.
3. Use a guide to help accomplish the teaching objective
193
According to the report "Whats changed the last 30 years" the average yearly deaths for FF is
99 in the 2000's
194
Hawthorne effect:
A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because of the extra attention that they received as part of the study.
195
What are the 4 major changes to an individuals career in relation to how he relates to the formal dept.
1. when the firefighter completes probation
2. when the FF starts to work as a fire company commander.
3. When the fire commander completes another level of promotion and becomes a chief officer
4. Upon retirement
196
This type of training is an effective tool allowing experienced fire fighters to improve their group performance at standard evolutions.
Whole skill training or "training in context"
197
3 qualities that make up an effective mentor
1. A desire to help
2. Current Knowledge
3. Coaching, counseling and networking skills
198
HFACS Level 1
Unsafe acts
199
An officer upon taking command at an emergency incident should have 3 things
1. detailed knowledge of the responding companies
2. Mastery of the local procedures
3. ability to give clear direct orders.
200
A fire department investigation normally consist of 3 phases which include...
1. Identification and collection of physical evidence
2. Interviews with witnesses
3. Written documentation (at the end of the investigation)
201
The 4 step training developed during WW1 was later updates and renamed
Job intruction training during WW2
202
Types of Positional Power
1. Legitimate Power
2. Reward Power
3. Coercive Power
4. Ecological Power
5. Information Power
