Fire Ofc 1 Flashcards
Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly functional, and structural unit?
organizing
What roles did the participants in the administrative fire officer survey favor between themselves, their fire officers, and the running of the fire stations?
Chiefs will be available for consultation, but the fire officers will run their stations.
One of Taylor’s four principles was the replace rule-of-thumb work methods with _____
methods based on scientific study of the tasks
According to James Pages, there are three distinct roles a company officer performs as part of his duties. Which of the following is NOT one of those roles?
Friend
What branch of management includes the setting of compensation and benefits?
human resources
What agency enforces the federal laws establishing the civil rights of Americans?
Equal Employment Opportunity Commission
Historically, how did the American fire service originate?
as communities of civilian volunteers
When officers are preparing to present a class on a topic, what/whom should they consult first?
their personal training library
How does diversity affect fire departments?
They should tailor their service to meet the culturally diverse needs of the community.
With ______, the specific assignment of a task to an individual makes that person responsible for completing the task and prevents duplication of job assignments.
division of labor
What is one of the recommendations for helping fire officers develop technical competencies within their companies?
Use problem-solving scenarios.
Fire officers should act as if someone is always ___________ when they are out of the station.
documenting their actions
What the primary causes of death to fire fighters operating in a burning structure?
flashover and structural collapse
Which of the four functions of management deals with developing a scheme, program, or method that is worked out beforehand to accomplish a objective?
planning
With the invention of technical firefighting equipment, what is the most important resource on a fire scene?
fire fighters
What kind of behavior can be described as consistent with the department’s core values, mission statement, and value statements?
ethical behavior
if fire officers have the authority to solve a given problem that has come up, what should they do about involving their supervisors first?
Nothing, they should go ahead and make a decision.
What is one of the four basic tasks expected of a good fire officer, as reported by the administrative fire officers study?
notifications
Which industry played a major role in the development of the first model building codes?
the insurance industry
Of the following chief officer titles, which is the lowest in rank?
battalion chief
What type of information is included in the first part of a beginning of shift report?
staffing
What type of fire department uses full-time career personnel along with volunteer or paid-on-call personnel to staff the department?
combination
What were building codes originally developed to prevent?
building collapse
Fire fighters who want to initiate a harassment complaint have three methods for doing so. At what level must they first make contact?
It is their choice.
What type of study was used to greatly improve performance in the Fire Fighter Combat Challenge?
time and motion
What is one method of fostering the concept of appropriate workplace behavior?
Fire fighters develop their own set of rules.
_______ is the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions.
integrity
Looking beyond the physical attributes of individuals and matching the individual’s strengths with the organization’s needs in order for the organization, the individual, and the officer to be successful is a must for the fire officer to maintain _______
cultural diversity
The beginning of shift report is normally due to the battalion or district chief within what amount of time after the start-of-shift?
15 minutes
A Theory Y manager believes that people need to be _________, not _________
encouraged / controlled
What is the primary purpose of having an accurate beginning of shift report?
Ensure adequate staffing.
According to the International Association of Fire Chiefs, a person who worked as a managing fire officer for 3 to 5 years, is certified at the NFPA fire officer III Level, and has accomplished a formal education equivalent to a bachelor’s degree is known as a(n) ______
administrative fire officer
According to the NFPA, about what percentage of American fire fighters are volunteers?
72 percent
What is the lowest level of fire officer that could be in a chief position?
III
What is the term for the set of guidelines that a department establishes for fire fighters?
discipline
What term does the international Association of Fire Chiefs use for a Fire officer I?
supervising fire officer
The Equal Employment Opportunity Act of 1972 includes almost all public and private employers with a minimum number of employees. What is the number?
15
Which of the following is NOT a method of looking at the organization of a fire department?
hazards
According to NFPA Standard 1021, how many levels of fire officer are there
four
What is one of the higher-profile roles a fire officer can perform?
functioning as incident commander
The formal fire department organization considers a fire officer to be the representative of whom?
the fire chief
Management is the science of using ____ to achieve _____.
available resources / desired results
Firefighter have for major changes in their relationship to the formal fire department organization in their careers. What is one of those changes?
fire promotion to chief officer
What can a fire officer do to improve his effectiveness n handling an unpopular order?
determine the history behind the order
Although there are four common forms of staffing fire department organizations, most discussions divide fire fighters into what two categories?
career and volunteer
At the Fire officer I level, the emphasis is on accomplishing the department’s goals and objectives by working through ______ to achieve the desired results.
subordinates
According to Annex A of NFPA 1021, public safety personnel must make choices based on the ___________.
maximum benefit to the citizens and the community.
What level of administrative chief fire officer is responsible for managing the activities of several fire companies within a defined geographic area, usually in more than one fire station?
battalion chief?
Historically, what did it mean if a house had a fire mark on it?
The house was covered by insurance.
What condition could ensue if it was not for the principle of unity of command?
Firefighter could receive multiple possibly conflicting orders from different officers.
Human resource management is built from two generalized schools of management thought. What is one of the schools?
scientific
According to the 1993 amended EEOC guidelines, under what circumstances, if any, are employers liable for the acts of those who work for them?
any time they knew, or should have known, about the behavior and did nothing about it
Which of the four functions of management is used when a fire officer considers the impact on the budget before making purchases?
controlling
What devices introduced in the 1850’s enables citizens to send a coded telegraph signal to the fire department dispatch center?
public call boxes
Fire fighters usually report to a company officer who is typically invested with a rank. What is one of those ranks?
captain
What type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?
standard operating procedure (SOP)
Taylor’s unflattering characterization of workers viewed them as cheap, stupid, and _______.
interchangeable
There are several things a department might do as part of compliance with a consent decree. What is one such thing?
Engage in community outreach.
When an officer tells subordinates that he does not agree with unpopular orders, but the orders have to be enforced anyways, what is the result?
The officer’s authority and supervisory ability is undermined.
What level of fire officer is generally associated with supervising a single fire company or apparatus?
Fire Officer I
When steam-powered fire engines were introduced in the 1800s, what was the reaction of many volunteer fire fighters?
They were threatened by them and resisted their use.
The fire chief has the ultimate operational responsibility in a fire department. Who has the ultimate administrative responsibility?
the fire chief
In 1871, two major American fires occurred which would change the way the country viewed and responded to fire. What was one of those fires?
The Great Chicago Fire
Within the NFPA requirements for Fire Officer I, are there any requirements for certification as an instructor?
Yes, NFPA Fire Instructor I
What type of organizational document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body?
regulation
What level of fire officer is generally associated as being the senior non-chief officer in a department??
II
What type of organizations do private industries or nongovernmental organizations use to provide fire protection to factories, processing plants, and large private facilities?
FIre Brigades
Who must take corrective action if an investigation confirms a harassment complaint has merit?
the fire chief
Fire officers should consult their supervisors if they are going to make a decision that ___________?
goes beyond their scope of authority
Which of the four functions of management means guiding or directing in a course of action to include motivating, guiding, training, and directing employees?
leading
What type of organizational document is developed to provide definite guidelines for present and future actions?
policy
What is one of the three recommended activities for fire officers to work effectively with their supervisors?
Keep your supervisor informed.
Most experts believe that span of control should extend to no more than a specific number of people. What is that number?
5
What does a theory X manager believe?
that people do not like to work
I is said that fire officers should walk the talk. What does that mean?
They should demonstrate the behaviors they say are important.
Step _____ initiates the formal part of the grievance procedure.
two
Who determines fitness-for-duty status after reviewing documentation of a member’s exposure?
fire department physician
What is an MOU most similar to?
A labor contract
What is one of the best tools to use to improve time efficiency?
delegation
The sound attitude believes in what’s right rather than __________.
who’s right
Who is generally the first point of contact between the workers and the fire department organization?
fire officer
What is one rule that could prevent 10 to 15 fire fighter deaths per year if complied with every time?
Fire fighters must be seated and wear seat belts in transit.
The _______ school developed by Mayo shifted the focus to pay more attention to the workers and to working conditions that would make them more productive.
humanistic management
Who is the union member appointed or elected to be the first line of labor representation at the workplace?
shop steward
What is the minimum number of fire fighters required for an interior operation?
two
What does the NBFSPQ do?
accredits fire service certification systems
Most state fire service professional certification systems are based on ______.
NFPA standards.
At what point in the grievance process can an employee contact a union representative to discuss an issue?
anytime
The Blake and Mouton Managerial Grid style that represents the lowest level of concern for both results and people is called _____
indifferent
What is one rule that pertains to IDLH conditions?
two-in, two- out
What program was developed in 1999 to assist today’s fire chiefs and union presidents in fostering cooperative and collaborative labor management relationships?
The IAFC/IAFF Labor Management Initiative
What is the term used for the process of setting performance standards and evaluating performance against those standards?
performance management
How are the air time ratings for SCBA determined?
They are based on the air consumption of an individual at rest.
Many of the early fire fighter labor actions in the United States were over the establishment of a new system. What system?
the volunteer/career pay system
What is the pay system called in which fire fighters are typically paid a base amount and then receive additional compensation for any skills the fire fighter can demonstrate?
skill-based
_______ is a method whereby representatives of employees (unions) and employers determine the conditions of employment through direct negotiation.
Collective bargaining
The range, scope, and task of a fire officer’s supervisory activities are defined by three primary components two of which are : 1) the local labor contract, and 2) the fire department’s rules, regulations, and procedures. What is the third component?
the municipality’s personnel regulations
What NFPA standard covers the infection control program
NFPA 1581
Firefighters should be medically examined periodically as long as they are engaged in performing emergency duties, with an emphasis on identifying risk factors that could lead to ___________.
heart attack
What is the pay system called in which fire fighters are typically paid a base amount and then receive additional compensation for a good performance?
merit-based
What important vote did the IAFF pass in 1968?
to eliminate their 50-year-old no strike clause in their constitution
What is the first step of the four-step method of instruction?
preparation
What federal directive mandates incident management training?
HSPD-5
In the context of human resources, what does the F stand for in FLSA?
fair
Are strikes by state or municipal workers legal?
No, in most places they are illegal.
Why do many states prohibit fire fighters from walking out on strike?
because of the severity of the potential impact on public safety
What is the fifth level of Maslow’s hierarchy of needs?
self-actualization
What does the I stand for in CISM?
Incident
According to Maslow’s Hierarchy of Needs, the most basic human needs, at the bottom of the ladder, are known as ____________.
physiological needs
Who determines whether or not to award accreditation to a given agency?
a group of impartial experts
Which of the following is NOT a phase of an accident investigation?
employee administrative action
What is described as a negotiated legal agreement between the labor organization and the local jurisdiction?
a labor contract
_______ is the process of imparting knowledge or skill through systematic instruction.
Education
A formal training program includes both skills practice and what else?
classroom time
What has been used in place of strikes to influence public opinion in favor of the wants of fire fighters during labor disputes?
picketing
There are many ways to shrink a fire department’s labor supply. What is one of the methods preferred by most fire departments?
attrition
Who determines a need for focused training?
an officer or the department
Employee relations include all activities designed to _________.
maintain a rapport with the employees
What does the I stand for in IDLH?
immediately
In addition to meeting regulatory requirements, how can records of accidents be used?
identifying trends
What is the term used for the process of attracting, selecting, and maintaining an adequate supply of labor?
staffing
There are many ways to shrink a fire department’s labor supply. What is one of the methods preferred by most fire departments?
attrition
Who determines a need for focused training?
an officer or the department
Employee relations include all activities designed to ________.
maintain a rapport with the employees
