Fire Administration Flashcards
Professional qualifications for fire and EMS Administration
3 areas of Competency 1 training 2 experience 3 education
Four main responsibilities of management
One planning 2 organizing 3 directing 4 controlling
Planning- includes creating and defining goals and making important decisions and establishing strategic plans to achieve these goals
Organizing -is the process of determining what tasks need to be done and who is to perform these tasks
Directing -the organization involves many tasks such as motivating staff supervising staff communicating with members spotting non-compliance administering appropriate disciplinary actions resolving conflicts
Controlling refers to monitoring performance measuring outcomes and progress towards goals making making any adjustments necessary
Decision making
One of the qualities of an effective manager is the ability to make the right decision in the face of unfamiliar circumstances
Many experts believe that a person’s subconscious mind goes all the acquired knowledge ethical values past experiences training and skills that are used for complex problem solving sleep on it if possible
Group decision making
Optimal size 5 to 15 members
NFPA might have 30 members
Group decisions
Reasons for bad decisions is lack of information
Change facts
Only through questioning the status quo culture, tradition does real change occur in the organization
Forward thinking
This technique is used to ensure That the decision takes into consideration what may happen in the future
Question on test 51
Directing can occur through direct supervision or voluntary compliance and varies with the objective to be accomplished
Directing
Its process of a manager instructing the members under his or her authority to accomplish in organisational objective
Motivating staff
Studies show that recognition and Status have a more lasting impact on output then raises or bonuses
Controlling
Controlling is the management function that ensures completion of all steps to accomplish the organization’s goals and provide feedback on any unintended consequences
Taking corrective action
When a manager finds it is necessary to take corrective action First Step maybe a feedback session with employee feedback is an important part of the manager’s responsibilities because it can help correct the performance of an individual or identify problems with a policy
Test 51
Leading by example
Leading or rather managing by examples one of the most powerful methods of encouragement it manager can offer
Key traits of leadership
Can be gained through higher education continued learning increases a person’s confidence and intuition and selling new ideas to others confidence is extremely important
Another trait is the ability to listen an important skill for all leaders listening helps managers gain vital knowledge about the support or opposition to their proposals
Managing by walking around
Is the management strategy in which managers physically visit all areas of the organization this can be extreme for extremely helpful
Allows for direct Supervision in increased communication because managers can spend up to 60% of their time out in the field managers can speak with personnel and a first-hand observations at emergency incident
Assessing managerial performance
The manager’s performance should be measured by the two key criteria of efficiency and effectiveness
Steps to help a leader create change
Identify the need for Change and create a sense of urgency
Create a guiding coalition test question 51
Develop a vision
Communicate the vision
Overcome barriers and resistance
Create short-term wins
Institutionalize change
Step 1 identify the need for Change and create a sense of urgency
With this Vision the leader must be able to convince 10 to 15% of the members that this is a good idea before formally starting the change process
Step 3 Develop a vision
A vision is a goal a good leader has a Clear Vision of where they want to take the organization in the future position is a result of the leaders formal education intuition common sense and Professional Training couple years of experience the leader is the source of the change proposal
Step for communicate the vision
Explaining your vision Vision should take no more than 5 to 10 minutes by using analogies you have simple request in clear justification for your vision that others can understand
Also leadership by example
Step 5 overcoming barriers
The most important step of overcoming barriers is identify them The Guiding Coalition may prove to be an excellent resource for identifying problems and developing possible solutions
Identifying the problem is always the hardest part of any change process citing the experience of another department can be very helpful in selling a proposed solution
Method to communicate a vision
Creating Sops another effective method to communicate a vision
Test question 51, 53
Leaders can help reduce members resistance by?
Consistently and vigorously enforcing the rules and regulations that Define the change
Facilitating meetings where members can voice their opinions and concerns
What did members efforts to overcome resistance and embrace change
InCorporateding members into the decision making process encouraging members to deal appropriately with apprehension and stress associated with the change
Step 6 create short-term goals
Short-term wins are also very effective at keeping the urgency at high-level they can be incentive such as recognition money or both
Short-term goals should have the following three characteristics 1.visibility to the entire organization 2 clear inan ambiguous outcomes 3 outcomes that are a direct consequence of the change
