Fire Administration

Question 1

Professional qualifications for fire and EMS Administration

Answer 1

3 areas of Competency 1 training 2 experience 3 education

Question 2

Four main responsibilities of management

Answer 2

One planning 2 organizing 3 directing 4 controlling

Planning- includes creating and defining goals and making important decisions and establishing strategic plans to achieve these goals

Organizing -is the process of determining what tasks need to be done and who is to perform these tasks

Directing -the organization involves many tasks such as motivating staff supervising staff communicating with members spotting non-compliance administering appropriate disciplinary actions resolving conflicts

Controlling refers to monitoring performance measuring outcomes and progress towards goals making making any adjustments necessary

Question 3

Decision making

Answer 3

One of the qualities of an effective manager is the ability to make the right decision in the face of unfamiliar circumstances

Many experts believe that a person’s subconscious mind goes all the acquired knowledge ethical values past experiences training and skills that are used for complex problem solving sleep on it if possible

Question 4

Group decision making

Answer 4

Optimal size 5 to 15 members

NFPA might have 30 members

Question 5

Group decisions

Answer 5

Reasons for bad decisions is lack of information

Question 6

Change facts

Answer 6

Only through questioning the status quo culture, tradition does real change occur in the organization

Question 7

Forward thinking

Answer 7

This technique is used to ensure That the decision takes into consideration what may happen in the future

Question 8

Question on test 51

Answer 8

Directing can occur through direct supervision or voluntary compliance and varies with the objective to be accomplished

Question 9

Directing

Answer 9

Its process of a manager instructing the members under his or her authority to accomplish in organisational objective

Question 10

Motivating staff

Answer 10

Studies show that recognition and Status have a more lasting impact on output then raises or bonuses

Question 11

Controlling

Answer 11

Controlling is the management function that ensures completion of all steps to accomplish the organization’s goals and provide feedback on any unintended consequences

Question 12

Taking corrective action

Answer 12

When a manager finds it is necessary to take corrective action First Step maybe a feedback session with employee feedback is an important part of the manager’s responsibilities because it can help correct the performance of an individual or identify problems with a policy

Question 13

Test 51

Leading by example

Answer 13

Leading or rather managing by examples one of the most powerful methods of encouragement it manager can offer

Question 14

Key traits of leadership

Answer 14

Can be gained through higher education continued learning increases a person’s confidence and intuition and selling new ideas to others confidence is extremely important

Another trait is the ability to listen an important skill for all leaders listening helps managers gain vital knowledge about the support or opposition to their proposals

Question 15

Managing by walking around

Answer 15

Is the management strategy in which managers physically visit all areas of the organization this can be extreme for extremely helpful

Allows for direct Supervision in increased communication because managers can spend up to 60% of their time out in the field managers can speak with personnel and a first-hand observations at emergency incident

Question 16

Assessing managerial performance

Answer 16

The manager’s performance should be measured by the two key criteria of efficiency and effectiveness

Question 17

Steps to help a leader create change

Answer 17

Identify the need for Change and create a sense of urgency
Create a guiding coalition test question 51
Develop a vision
Communicate the vision
Overcome barriers and resistance
Create short-term wins
Institutionalize change

Question 18

Step 1 identify the need for Change and create a sense of urgency

Answer 18

With this Vision the leader must be able to convince 10 to 15% of the members that this is a good idea before formally starting the change process

Question 19

Step 3 Develop a vision

Answer 19

A vision is a goal a good leader has a Clear Vision of where they want to take the organization in the future position is a result of the leaders formal education intuition common sense and Professional Training couple years of experience the leader is the source of the change proposal

Question 20

Step for communicate the vision

Answer 20

Explaining your vision Vision should take no more than 5 to 10 minutes by using analogies you have simple request in clear justification for your vision that others can understand

Also leadership by example

Question 21

Step 5 overcoming barriers

Answer 21

The most important step of overcoming barriers is identify them The Guiding Coalition may prove to be an excellent resource for identifying problems and developing possible solutions

Identifying the problem is always the hardest part of any change process citing the experience of another department can be very helpful in selling a proposed solution

Question 22

Method to communicate a vision

Answer 22

Creating Sops another effective method to communicate a vision

Question 23

Test question 51, 53

Leaders can help reduce members resistance by?

Answer 23

Consistently and vigorously enforcing the rules and regulations that Define the change

Facilitating meetings where members can voice their opinions and concerns

What did members efforts to overcome resistance and embrace change

InCorporateding members into the decision making process encouraging members to deal appropriately with apprehension and stress associated with the change

Question 24

Step 6 create short-term goals

Answer 24

Short-term wins are also very effective at keeping the urgency at high-level they can be incentive such as recognition money or both

Short-term goals should have the following three characteristics 1.visibility to the entire organization 2 clear inan ambiguous outcomes 3 outcomes that are a direct consequence of the change

Question 25

Step 7 institutionalize to change

Answer 25

Pertain to become permanent the underlying culture with organization must change

Culture change is the final step in institutionalizing a change

Question 26

Fire suppression

Answer 26

A department might want to Benchmark their response times

Built-up areas the insurance Service office generally equates 3 minute response time to a response distance of 1.5 road
Nfpa notes Department should operate on the assumption that prevention of flashover requires a response in less than 10 minutes

Question 27

Training fact

Answer 27

One of the best training drills that results in higher levels of Competency and morale is the live fire drill it can also be one of the most dangerous and should not be done without extensive planning and research

Question 28

Sops

Answer 28

Are the basis for consistent and reliable levels of service they should be followed up with few exceptions

Question 29

NFPA 1500

Answer 29

Is the standard on fire department occupational safety and health program NFPA 1500 requirements ensure that members of the FES organizations will be competent professionals

Question 30

Safety fact

Answer 30

Vehicle accident prevention next to heart attacks vehicle crashes are the most common cause of Duty related firefighter deaths

Question 31

Exam 51 personal protective equipment

Answer 31

Some cancers such as colon cancer and brain cancer are being reported in a higher percentage of firefighters than in the General Public

Question 32

Initial fire attack goals

Answer 32

Three areas training frequency, SOPs, and staffing should be considered individually in an in combination when analyzing a department’s problems with meeting competencies

Question 33

Critical incident questions

Test question

Answer 33

Can the incident be mitigated by normal coping mechanisms ?
Does the person have a good social support network?
Does the company or agency have good critical incident stress management?

Question 34

OSHA’s general duty clause

Test question

Answer 34

Does clause require each employer to furnish your place of employment that is safe from hazards that are likely to cause injury sickness or death

Question 35

Response time requirements

Answer 35

NFPA 1710 response time requirements for structural fire state that the first do engine must arrive within 4 minutes 80 seconds are allowed for turnout or the full first alarm assignment must be made within 8 minutes 80 seconds are again allowed for turnout

Question 36

4 person companies

Answer 36

The preferred method of complying with NFPA 1710 is to provide on duty in station Staffing of three firefighters and one officer per company

Question 37

Damage to professional reputation

Answer 37

Even though a lie often does bring at least a short-term gain and power over those deceived some studies indicate that it may take up 2 YEARS for others to acknowledge any positive changes in Behavior made by a person or an organization

Question 38

The future

Answer 38

Measure future performance valid outcomes directly resulted from imput are needed the combination of valid data from a number of external sources broad Communications and that information inside an organization in a willingness to do honestly with the feedback will go a long way towards squashing complacency

Question 39

Technology and research

Answer 39

Competency at the emergency scene is the result of three separate functions number1 confident personel number 2 equipment number 3 command standard operating procedures

Question 40

Exam 55

Consolidation

Answer 40

Though consolidation usually results in savings for the city and its residents in addition these larger fire departments tend to be more efficient and effective because of their greater resources and funding levels

Question 41

Higher education

Answer 41

The key to leadership in change management is higher education without change their connect cannot be progress

Question 42

Advice for the future

Answer 42

Be optimistic and place yourself in a positive environment with positive people
Decide on your dreams and goals and develop a plan to reach them
Act on your goals now is a good time to start
Continue to learn and acquire new skills
Work hard and do not give up on your goals perseverance can overcome most obstacles
Be analytical get the facts and learn from mistakes
Stay focused do not let others distract you
Do not be afraid to be different and innovative