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COMM 105 > Finals Review > Flashcards

Finals Review Flashcards

1
Q

What is CADIF?

A
  • Commitment
  • Attention to
  • Detail
  • Immediate
  • Follow-up
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2
Q

4 Elements of Strategic Communication

A
  • Knowing your purpose
  • Understanding your audience
  • Selecting appropriate message structure strategy
  • Identifying the appropriate channel
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3
Q

Indirect Approach

A

Save your main idea for the conclusion, for audiences that are uninformed and receptive but needs convincing. (Analysis oriented)

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4
Q

Direct Approach

A

States main idea at beginning. For audiences that are receptive, willing to accept bad news and are results oriented.

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5
Q

Five Steps (Persuasive Strategy)

A
  1. Attention
  2. Need
  3. Satisfaction
  4. Visualize
  5. Action
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6
Q

Summarize Student Perceptions of Their Writing Skills

A
  • Students believe that they’re good writers
  • Don’t understand the importance of writing in their careers
  • Due to less reading, writing assignments and more social media chat.
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7
Q

Transactional Communication Model

A
  1. Sender Has Idea
  2. Sender Encodes Message
  3. Channel Transmits Message
  4. Receiver Decodes Message
  5. Receiver Understands Message and Reacts
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8
Q

Ethical Communication

A
  • Abiding by the law
  • Telling the truth
  • Labeling opinions
  • Being objective
  • Communication clearly
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9
Q

Low Context Cultures

A

North America: Communication is more ambiguous and simpler.

ex. please do not walk on grass

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10
Q

High Context Cultures

A

Asia: Communication has more context and more meaning.

Ex. Those who respect their environment will avoid walking on the grass

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11
Q

Four Styles of People

A
  • Analytical
  • Amiable
  • Expressive
  • Driver
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12
Q

Privacy in the Workplace

A
  • Must provide accountability
  • Only relevant info
  • Use for intended purposes
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13
Q

Aristotle Modes of Persuasion

A
  • Ethos
  • Pathos
  • Logos
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14
Q

What is persuasion?

A

The process of gradually influencing attitudes and behaviours and motivating the audience to act.

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15
Q

What is rhetoric?

A

The use of language to persuade an audience.

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16
Q

How to Write Persuasively

A
  • Know your purpose
  • Understand what motivates your reader
  • Consider design and layout
  • Be positive and accurate
  • Anticipate objections and how to deal with them
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17
Q

Categories of Objections

A
  • No need objection
  • Product objection
  • Money objection
  • Source objection
  • Stalling objection
  • Hidden objection
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18
Q

How to handle sales objection

A

Feel, Felt, Found

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19
Q

Forms of Incivility

A

-Hostile managers, employees

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20
Q

Costs of Incivility

A
  • Creativity suffers
  • Performance and team spirit deteriorate
  • Customers turn away
  • Managing incidents is expensive
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21
Q

What can a leader do?

A
  • Manage themselves
  • Model good behaviour
  • Ask for feedback
  • Pay attention to own progress
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22
Q

Solutions for Incivility

A
  • Hire for civility
  • Teach civility
  • Create group norms
  • Reward good behaviour
  • Penalize bad behaviour
  • Conduct post-departure interviews
23
Q

Irrationality

A

Trying to persuade someone while making no logical sense.

24
Q

Non-Rationality

A

Trying to persuade someone without appealing to emotion while still making logical sense.

25
Q

Argumentation

A

The activity of making or giving arguments

26
Q

Goals of Negative Messages

A
  • Clear, brief, and respectful
  • Help reader accept the news
  • Maintain and build goodwill
  • Sensitivity of the reader
  • Promptness
  • Legal liability
27
Q

Explaining Bad News

A
  • Stick to facts
  • Refer to company policy (don’t hide behind it)
  • Use positive and neutral wording
28
Q

Giving Feedback Face to Face

A

Possible Issues:

  • Body Language, tone of voice and expressions can play a role
  • More pressure, makes recipient more nervous
29
Q

3 Triggers of Feedback

A
  • Truth Triggers
  • Relationship Triggers
  • Identity Triggers
30
Q

3 Roles of Feedback

A
  • Appreciation
  • Coaching
  • Evaluation
31
Q

Public/Private Delivery

A

-Private delivery seen as more procedural and interactional than public delivery

32
Q

Positive/Negative Messages

A
  • Positive feedback is viewed as more procedural and interactional than negative.
  • Positive seen as more desirable and credible
33
Q

3 Types of Organizational Justice

A
  • Distributive Justice
  • Procedural Justice
  • Interactional Justice
34
Q

Methods of Delivery (Oral Communication)

A
  • Manuscript
  • Memorization
  • Impromptu
  • Extemporaneous
35
Q

Strategies for Effective Listening

A
  • Find areas of interest
  • Judge content not delivery
  • Keep quiet
  • Listen for ideas
36
Q

Four Myths

A
  • The audience is your enemy
  • Nervousness will make your performance worse
  • Everyone will see how nervous you are
  • You have to be an excellent speaker
37
Q

Appearing Competent, Pollach

A

-CEO’s strong charisma, reputation and symbolic power can have a positive effect on corporate reputation.

38
Q

Universal Dimensions of Social Cognition

A
  • Warm people have uniformly positive emotions and behaviours
  • People lacking warmth experience negativity
  • People differentiate each other by liking and respecting
39
Q

Six Elements of Listening

A
  • Hearing
  • Attending
  • Interpreting
  • Evaluating
  • Remembering
  • Responding
40
Q

Adapted Strategic Approach

A
  • Self-awareness
  • Purpose and Content
  • Audience
  • Approach
  • Channel
41
Q

Steps in Writing Process

A
  • Planning
  • Pre-writing
  • Organization and Outlining
  • Drafting
  • Revising and editing
42
Q

Getting Credit (M vs F)

A
  • Men tend to use “I”

- Women tend to use “we”

43
Q

Confidence and Boasting

A

Judged by individual behaviour’s, especially verbal behviour

44
Q

Compliments (M vs F)

A
  • Women are more like to be an advice seeker

- Men are more inclined to interpret questions from women as advice

45
Q

Ritual Opposition (M vs F)

A
  • Women apologize and exchange compliments.

- en fight and pretend it didn’t happen afterwards

46
Q

Indirectness (M vs F)

A
  • Women are especially indirect in telling people what to do

- Men are indirect when it comes to admitting their faults

47
Q

Corporate Communication

A
  • Public relations
  • Community relations
  • Media relations
  • Shareholder/financial relations
  • Customer relations
  • Employee relations
48
Q

Strategic Communication

A
  • Communication Function
  • Objective
  • Stakeholder
  • Channel
49
Q

Goals of Internal Communication

A
  • Quality and productivity
  • Brand ambassadors
  • Retention
50
Q

Contemporary Corporate Communications

A
  • Communication has changed rapidly, social media has rapidly gained prominence.
  • CSR is playing an increasingly prominent role
51
Q

First Convergence

A
  • The communication of an organization is an indivisible concept
  • Total business communications encompass all the contact points with stakeholders
52
Q

Second Convergence

A

-All disciplines adopt a relational perspective

53
Q

Third Convergence

A

-All disciplines assume that communication in organization supports the creation of intangible resources.

COMM 105 (1 decks)

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