FINALS : Guidelines For Effective Documentation Flashcards
Basic Characteristics of Communication
Communication is influenced by the way people ____
feel
Basic Characteristics of Communication
How many must be involved & establish a relationship?
More than 1 person
Barriers to Effective Communication
Expressing excessive approval can be as harmful as stating disapproval. Offering excessive praise implies that the behavior being praised is the only acceptable
Showing Approval and Disapproval
Methods of Effective Communication
Provides the receiver with feedback about how the sender observes behavior, action, facial expression or activities
Stating Observations
6 nonverbal communication components
- Personal appearance
- Intonation
- Facial expression
- Posture & gait
- Gestures
- Touch
Basic Characteristics of Communication
Nonverbal communication is more likely to be ____. Thus, considered as being more accurate expression of ____s.
- involuntary
- true feeling
Methods of Effective Communication
Facilitate correct communication. It is achieved by asking the person to restate the information by providing an example.
Clarifying
Methods of Effective Communication
Eliminates vagueness in communication, limits the area of discussion and helps direct attention to the pertinent aspect of the message
Focusing
Basic Characteristics of Communication
Communicating persons _____ to messages they receive
respond
Barriers to Effective Communication
Stereotypes are generalized beliefs held about people. Everyone is unique. Stereotyped responses inhibit uniqueness and communication, and over simplify the situation.
Stereotyping
Methods of Effective Communication
Allows clarifying, initiates teaching and identifies and correct misconceptions
Offering Information
6 verbal communication components
- Clarity & brevity
- Vocabulary
- Denotative & connotative meaning
- Pacing
- Timing & relevance
- Humor
Basic Characteristics of Communication
Exchanging messages require ____
knowledge
Barriers to Effective Communication
When people disagree with, or fail to understand others, they are tempted to ask why the others believe or have acted in such a way
Asking Why
Barriers to Effective Communication
Suggests that the other person has no right to an opinion.
Being Defensive
Methods of Effective Communication
Condenses the idea into an organized review. It validates the data because the receiver has the opportunity to confirm that they are correct
Summarizing
Basic Characteristics of Communication
The message cannot ____ to mean what the receiver believes it to mean or what the sender intended to mean it
cannot always be assumed
Methods of Effective Communication
It provides an opportunity to validate information from the receiver without changing the meaning of the statement. It gives a formulation of what the other person has said in more specific words
Paraphrasing
Methods of Effective Communication
Demonstrates interest in the person’s needs, concerns and problems. Maintaining eye contact, remaining relaxed and using appropriate touch techniques, can facilitate listening
Listening Attentively
Methods of Effective Communication
It is helpful for making observations and provides time to organize thoughts and present complete information
Silence
Barriers to Effective Communication
When a person reaches out for understanding, false reassurance may discourage open communication.
Offering False Reassurance
Basic element of human interactions; foundation of our way of life
Communication
Basic Characteristics of Communication
Verbal & nonverbal communications occur ____
simultaneously
Basic Characteristics of Communication
____ influence messages sent, interpretation by the receiver is based on past experiences
Past experiences
Barriers to Effective Communication
A person might inadvertently stop the other from discussing a subject of importance by changing the subject abruptly, interrupting conversation is rude and shows lack of empathy
Changing the subject Inappropriately
Basic Characteristics of Communication
____ may be sent through verbal & nonverbal means
Messages
Methods of Effective Communication
Demonstrate one’s willingness to listen to the other’s beliefs, values, and practices without being judgmental
Conveying Acceptance
Basic Characteristics of Communication
Communication is ____ & ____
continuous & reciprocal
Methods of Effective Communication
When asking questions, the person uses words and the word patterns in the other person’s normal sociocultural context
Asking Related Questions
