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GERIATRICS > FINALS : Guidelines For Effective Documentation > Flashcards

FINALS : Guidelines For Effective Documentation Flashcards

1
Q

Basic Characteristics of Communication

Communication is influenced by the way people ____

A

feel

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2
Q

Basic Characteristics of Communication

How many must be involved & establish a relationship?

A

More than 1 person

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3
Q

Barriers to Effective Communication

Expressing excessive approval can be as harmful as stating disapproval. Offering excessive praise implies that the behavior being praised is the only acceptable

A

Showing Approval and Disapproval

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4
Q

Methods of Effective Communication

Provides the receiver with feedback about how the sender observes behavior, action, facial expression or activities

A

Stating Observations

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5
Q

6 nonverbal communication components

A
  1. Personal appearance
  2. Intonation
  3. Facial expression
  4. Posture & gait
  5. Gestures
  6. Touch
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6
Q

Basic Characteristics of Communication

Nonverbal communication is more likely to be ____. Thus, considered as being more accurate expression of ____s.

A
  • involuntary
  • true feeling
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7
Q

Methods of Effective Communication

Facilitate correct communication. It is achieved by asking the person to restate the information by providing an example.

A

Clarifying

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8
Q

Methods of Effective Communication

Eliminates vagueness in communication, limits the area of discussion and helps direct attention to the pertinent aspect of the message

A

Focusing

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9
Q

Basic Characteristics of Communication

Communicating persons _____ to messages they receive

A

respond

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10
Q

Barriers to Effective Communication

Stereotypes are generalized beliefs held about people. Everyone is unique. Stereotyped responses inhibit uniqueness and communication, and over simplify the situation.

A

Stereotyping

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11
Q

Methods of Effective Communication

Allows clarifying, initiates teaching and identifies and correct misconceptions

A

Offering Information

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12
Q

6 verbal communication components

A
  1. Clarity & brevity
  2. Vocabulary
  3. Denotative & connotative meaning
  4. Pacing
  5. Timing & relevance
  6. Humor
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13
Q

Basic Characteristics of Communication

Exchanging messages require ____

A

knowledge

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14
Q

Barriers to Effective Communication

When people disagree with, or fail to understand others, they are tempted to ask why the others believe or have acted in such a way

A

Asking Why

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15
Q

Barriers to Effective Communication

Suggests that the other person has no right to an opinion.

A

Being Defensive

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16
Q

Methods of Effective Communication

Condenses the idea into an organized review. It validates the data because the receiver has the opportunity to confirm that they are correct

A

Summarizing

17
Q

Basic Characteristics of Communication

The message cannot ____ to mean what the receiver believes it to mean or what the sender intended to mean it

A

cannot always be assumed

18
Q

Methods of Effective Communication

It provides an opportunity to validate information from the receiver without changing the meaning of the statement. It gives a formulation of what the other person has said in more specific words

A

Paraphrasing

19
Q

Methods of Effective Communication

Demonstrates interest in the person’s needs, concerns and problems. Maintaining eye contact, remaining relaxed and using appropriate touch techniques, can facilitate listening

A

Listening Attentively

20
Q

Methods of Effective Communication

It is helpful for making observations and provides time to organize thoughts and present complete information

A

Silence

21
Q

Barriers to Effective Communication

When a person reaches out for understanding, false reassurance may discourage open communication.

A

Offering False Reassurance

22
Q

Basic element of human interactions; foundation of our way of life

A

Communication

23
Q

Basic Characteristics of Communication

Verbal & nonverbal communications occur ____

A

simultaneously

24
Q

Basic Characteristics of Communication

____ influence messages sent, interpretation by the receiver is based on past experiences

A

Past experiences

25
Q

Barriers to Effective Communication

A person might inadvertently stop the other from discussing a subject of importance by changing the subject abruptly, interrupting conversation is rude and shows lack of empathy

A

Changing the subject Inappropriately

26
Q

Basic Characteristics of Communication

____ may be sent through verbal & nonverbal means

A

Messages

27
Q

Methods of Effective Communication

Demonstrate one’s willingness to listen to the other’s beliefs, values, and practices without being judgmental

A

Conveying Acceptance

28
Q

Basic Characteristics of Communication

Communication is ____ & ____

A

continuous & reciprocal

29
Q

Methods of Effective Communication

When asking questions, the person uses words and the word patterns in the other person’s normal sociocultural context

A

Asking Related Questions

GERIATRICS (6 decks)

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