FINALS Flashcards
A list of activities for the enjoyment and consumption of a guest during their stay at a resort destination.
guest activity program
What are some benefits of guest activity programs?
- Feeling good about getting exercise
- Enjoyment of the sights and sounds of nature
- Menial relaxation
- Learning about the natural environment
- Feeling closer to their partner
Guests must be free to select activities.
Freedom
Guests must be able to match their skill level to the activity to feel they can successfully participate.
Perceived competence
Activities chosen to satisfy an inner drive rather than to satisfy or impress others.
Intrinsic motivation
Guests need some degree of control over the experience, including selection of teammates and timing.
Locus of control
What are the five steps involved in guest activity programming?
- Assess the needs of guests
- Define objectives for activities
- Perform cluster or activity analysis
- Administer the activity
- Evaluate the experience
What external factors influence the development and operation of guest activity programs?
- Historical influences
- Environmental influences
- Cultural influences
- Social influences
- Organizational influences
Why is understanding guest needs important in activity programs?
It helps in designing programs that meet guests’ expectations and desires.
List some reasons why people participate in guest activities.
- Make friends
- Belong to a group
- Experience competition
- Learn new skill
- Share a talent
- Gain prestige
- Get in shape
What is Maslow’s hierarchy of needs?
A model that categorizes human needs into levels: Physical, Safety, Belonging and Love, Esteem, Self-Actualization.
What is the significance of the safety need in travel?
Traveling for health can satisfy safety needs by protecting the body and mind.
Explain the esteem need according to Maslow.
It includes self-esteem and esteem from others, related to strength, achievement, and recognition.
What is self-actualization in the context of leisure?
It is the goal of leisure, allowing individuals to discover more about themselves.
What is motivation in the context of guest activities?
An inner state that moves people toward a goal, which cannot be imposed but can be facilitated.
What is needs assessment?
A systematic inquiry about needs, attitudes, and behaviors of participants to improve activity programs.
What are the goals of guest activity programs?
- Provide satisfying experiences for guests
- Aid in skill development
- Increase guests’ health and well-being
- Encourage social interaction among guests
What is the difference between goals and objectives in activity programs?
Goals are broad outcomes while objectives are specific, short-term targets set before implementing activities.
What does program format refer to in guest activities?
The way in which an activity is organized and structured for customers.
What does activity analysis involve?
Determining how each part of an activity contributes to meeting goals and objectives.
What is cluster analysis in guest activities?
Clustering activities that yield similar outcomes based on participation correlation.
What is the purpose of instruction in guest activities?
To help guests learn a new skill or develop existing ones with high organization.
What are intrinsic and extrinsic motivations for competition?
Intrinsic - competing against oneself; Extrinsic - seeking recognition from others.
What are social activities in guest programs?
Activities primarily for social reasons, needing minimal programmer involvement.
What is a trip in the context of guest activities?
Organized activities that involve the movement of people around or away from the resort.
What are special events in a resort?
Organized activities like festivals, banquets, and shows to engage guests and promote the resort.
