FINALS Flashcards
task specific tool leads the user through task, step by step, using user’s answers to specific questions useful for safe completion of complex or infrequent tasks constrained task execution so limited flexibility must allow user to go back
Wizards
continuous access concurrent to main application
Availability
the effect of context on the sound
transforms the phonemes into allophones
Co-articulation
Between different parts of the help system and paper Documentation
Consistency
the world in which the system operates and by which it is influenced
Environment
basic actions user performs
Operators
human and technical requirements
Socio-technical models
idealized model of expert use is constructed
actual use compared to ideal model may contain the commonality or difference Special case: user behaviour compared to known error catalogue
Overlay
eg semantic network, knowledge stored in structures with slots to be filled useful for a small domain.
Frame based
travel agency staff, airline booking staff
Primary stakeholder
alteration in tone and quality
variations in emphasis, stress, pauses and pitch impart more meaning to sentences.
Prosody
decomposition of a goal into subgoals/operators
Methods
broader view of human and organizational issues
Soft systems methodology
correct error handling and unpredictable behaviour
Robustness
use a number of different media to communicate information
Multi-media systems
use more than one sense (or mode ) of interaction
Multi-modal systems
40 of them basic atomic units
sound slightly different depending on the context they are in, these larger units
Phonemes
Backus-Naur Form (BNF) , Very common notation from computer science
BNF
Task–Action Grammar (TAG)
TAG
monitor user behaviour and offer contextual advice can be irritating e.g. MS paperclip
must be under user control e.g. XP smart tags
Assistants
means of choosing between competing methods
Selection
identify their requirements in organizational context
Stakeholders