Final Test Flashcards
What are the three (3) basic types of responses people may have to conflict situations according to Chapter one (1) of the Peacemaker book?
- Escape Responses: Used when a person would rather avoid a conflict than resolve it. Examples include denying that there is a conflicting, running away from a conflict, and suicide.
- Attack Responses: Used by people who are more interesting in winning the conflict than preserving the relationship between those involved. Examples include assault (verbal and nonverbal), litigation (take them to court), and murder.
- Peacemaking responses: Empowered by the Gospel and directed toward finding just and mutually agreeable solutions to conflict (preserve the relationship). Examples include overlooking an offense, reconciliation, negotiation, mediation, arbitration, and accountability.
Illustrate and/or explain the five (5) stages of the process view of conflict.
- Process View:
- Prelude to conflict: what makes the conflict possible. 4 parts:
- The participants who are involved (how many, age, gender, etc.)
- The relationship between participants
- Other interested parties (including bystanders)
- Physical and social environment of conflict situation
- Triggering event (conflict stimulus)
- Prelude to conflict: what makes the conflict possible. 4 parts:
The issue, problem, or focus point of the conflict
* Each party will not always share the same perception of what the triggering event was, therefore there can often be 2 conflicts going on simultaneously
* Initiation phase (response): when conflict becomes overt, usually by one person making their issue known
* Differentiation phase (ongoing interaction pattern): constructive or destructive strategies and tactics, presenting both sides of the story, moving back and forth, and escalating and de-escalating the conflict
* Resolution phase (outcome): occurs when the participants involved accept some sort of outcome
* It can be a win-win, permanent outcome or a temporary fix
* Sometimes the “resolution” will be to accommodate or avoid the conflict
Name two (2) cycles that can derail the successful completion of this process.
- Confrontation avoidance/accommodation cycle: people tend to avoid or quickly give in, be indecisive, have communication apprehension, be people pleasers, engage in gunny-sacking, have an idea that conflict is abnormal
- Competitive conflict escalation style:
- Fueled by previously unresolved grievances
- Initiated by “I’m right, you’re wrong” mentality
- Intensified by a “win-lose orientation”
- Resolved with a win-lose outcome, which affects the future relationship and often results in future conflict
- Passive-aggressive cycle: avoid+accommodate+compete
- Think “conflict is bad, I should avoid it”
- get nervous when thinking about conflict
- Put off the conflict as long as possible
- Rather than confront, go over the person’s head or behind his/her back
- If the person gets in his/her way, one’s behavior is confirmed, and the cycle starts again
If you want to be at peace, what are the three components of achieving this goal according to Sande?
- Be at peace with God: admitting you are a sinner, believing Jesus paid the full price, and accepting the gift of salvation
- Be at peace with others: the presence of genuine harmony, understanding, and goodwill between people
- Be at peace with yourself: have a sense of wholeness, contentment, tranquility, order, rest, and security
List the four (4) criteria to integrative or cooperative bargaining discussed the day we covered negotiation skills.
- Separate people from problem
- Focus on interests, not positions
- Use objective criteria or standards
- Create options for mutual gain
Know the five (5) types of conflict styles we learned through the Thomas-Kilmann instrument. Be able to read a factor pattern and apply the best approach to the situation.
- Competing → (assertive and uncooperative, a power oriented mode. Pursuing your own goals at the expense of the other person). Useful when you or a loved one are being taken advantage of. Also, useful when challenging inefficient status quo’s.
- Avoiding → (unassertive and uncooperative, a person is not pursuing their goals or those of the other, does not address the conflict). Avoidance in the present allows for reintroduction of a difficult topic at a more appropriate time
- Collaborating → (assertive and cooperative, working to find a solution that is fully satisfying to both parties, this normally requires more digging into the issue than the other methods). Most constructive conflict style; consists of integrative behaviors (cooperation, collective action, and mutual assistance); parties have the same goal, they’re striving for a mutually satisfying means of achieving that goal or satisfying the needs of both parties involved.
- Accommodating → (unassertive and cooperative, neglecting your own goals for those of the other party, pleasing to other to end the conflict). Helpful when you need a fast solution to a conflict.
- Compromising → (intermediate in both assertiveness and cooperating, goal is to find a fast end to the conflict that partially satisfies both parties). Helpful when the conflicting parties cannot both have what they want (incompatible goals or means).
Know the different types of stress people experience. Be able to give examples of each particular type.
- Eustress: good, short-term, encourages us to expend more energy on certain things
- Example: playing sports
- Distress: loss of control over the situation and/or source of the stress
- Example: post-graduation fears
- Hypostress: underload, being bored or challenged
- Example: you have a job where no one gives you any tasks, you have nothing to do
- Hyperstress: too much, everything piles up and you can’t adapt
- Example: Finals week
A _____ conflict occurs when at least one person in an interdependent relationship thinks that there is a conflict but after talking to the others involved finds there is no conflict.
False Conflict
What theory says that people experience conflict because of their intrapersonal states?
Psychodynamic Theory
What explains how something works?
A. A theory
B. An idea
C. A belief
A. A theory
Watch “Forgiving Dr. Mengela”
GO DO IT!!!!
List three (3) main approaches people who experience anger will choose.
- Anger-ins: they do not express their anger to the person who has upset them
- Anger- outs: people who are quick to express their anger , vocally or physically to the person who upsets them
- Anger Controllers: people who practice S-TLC (Stop, Think, Listen, Communicate ) Assertive individuals who do not let their feelings control how they respond in conflict situations. They still “get if off their chests” but they do it in more constructive ways.
Anger may lead to what?
Interpersonal violence
Anger is a ________.
Secondary emotion
True or False: Adults aged 50+ are more likely to experience frequent and intense anger.
False
