final test Flashcards
Which facility houses large-scale special events?
Convention centers
Which was the first quick-service restaurant in the US?
White Castle
What refers to a person with a refined taste for food and wine?
Epicurean
What is a service or product provided to guests for their convenience, either with or without an additional fee?
Amenity
What is one of the earliest nationwide chain restaurants?
A&W (Roy Allen and Frank Wright)
What is it called when two or more people get the same illness after eating the same food?
Foodborne illness outbreak
What are the six conditions pathogens need to grow?
FAT TOM
Food
Acidity
Temperature
Time
Oxygen
Moisture
Food that is most vulnerable for pathogen growth also referred to as food that needs time and temperature control for safety called what for short?
TCS food
What is the best way for foodservice managers to ensure safe food?
Control most bacteria by keeping it out of the temperature danger zone
How can some utensils contaminate food?
Toxic metals that contaminate acidic food
Who writes most foodservice regulations?
Written at a state level
The Food and Drug Administration (FDA) writes the FDA Food Code
What are some handcare guidelines for foodhandlers?
Keep fingernails short
Do not wear false nails
Do not wear nail polish
Wear a bandage over wounds on hands and arms
What is the spread of pathogens from one surface or food to another?
Cross contamination
What is the main cause of foodborne illnesses?
TCS food has been time-temperature abused
How is a bimetallic stemmed thermometer adjusted?
Calibration nut
What is the purpose of a penetration probe?
Checking internal temperature of thin food
What are the three rules for receiving milk and dairy products?
Received at 41 degrees fahrenheit or lower unless otherwise specified by law
Pasteurized
Meet FDA Grade A standards
What is the safest way to thaw food?
In the refrigerator
Pathogens grow best between what temperatures?
41 and 135 degrees F
How many principles does a HACCP plan contain and what is the first principle?
7
Conduct a hazard analysis
How can you tell if equipment is designed for use in restaurants?
Certification symbols
NSF
UL
UL EPH
Under the Fair Labor Standards Act, what equipment are 16 and 17 year old workers prohibited from using?
Power-driven machinery
What safety standard requires that all employers notify their employees about chemical hazards present on the job and trains employees to learn those materials safely?
HAZCOM
HCS (Hazard Communication Standard)
Right-to-Know
OSHA requires businesses to supply what document about chemicals?
Material Safety Data Sheet (MSDS)
What judges the level of safety in the operation?
A general safety audit
Why do many emergency plans not work?
Confusion
What is the most important rule for fighting a fire?
Ask yourself if you are in danger
What first aid should be given for a sprain or strain?
RICE
Rest, ice, compression, elevate
What is the Garde-manger section in a professional kitchen?
Salads
What are the responsibilities of a Sous Chef?
Scheduling personnel, covering chefs’ stations, accepts orders, reviews dishes
What is a Patissier?
Pastry chef
A quart is what unit of measure?
Volume
How many teaspoons are in one tablespoon?
3
How many pounds are equal to one Kilogram?
2.2
What are recipes for institutional use?
Standardized recipes
The amount the recipe provides is called the what?
Yield
What is used to change one set of units to another?
Conversion factors
What is the most accurate way to measure solid fats?
Water displacement method
4 lbs trimmed cauliflower (EP) is equal to how many pounds untrimmed cauliflower (AP)?
7.27 pounds untrimmed
This is an all-purpose knife for chopping, slicing, and mincing all types of foods. Its blade is normally 8 to 14 inches long and tapers to a point at the tip.
Chef’s knife
What is the proper way to hand someone a knife?
Put the knife on the counter and let the other person pick it up
What is a China cap used for?
To strain soups, stocks, and other liquids to remove all solid ingredients
What is a Brazier used for?
To braise meat and vegetables
This is a manually operated slicer made of stainless steel with adiustable slicing blades to slice and julienne, useful for slicing small quantities of fruit or vegetables, situations where a large electric slicer isn’t necessary
Mandoline
What is something that enhances the flavor of an item without changing the primary flavor of the dish?
Seasoning
What would produce food that is delicately flavored and moist, sometimes with a rich broth, which can be served as a separate course of used as a sauce base?
Moist-heat cooking method of poaching
When preparing a stock, at what temperature are bones roasted during browning?
400 °F for an hour
What is a cook who specializes in making sauces?
Saucier
How many Grand Sauces are there?
5
This is made from veal, chicken, or fish stock and a white or blond roux
Velouté
What is a thickener made of equal parts cooked flour and a fat, such as clarified butter, oil, or shortening?
Roux
What is is a mixture of egg yolks and heavy cream, often used to finish some sauces, such as Allemande sauce?
Liaison
What are the two types of thick soups?
Cream soups and purée soups
What words mean
Semantics
Buzzwords, technical language, and slang
Jargon
Effective listening skills
Don’t interrupt
Ask questions
Occasionally rephrase and repeat what you have heard
Listen between the lines
Don’t overreact
Record key ideas and phrases
What is any two-way communication
that has immediate feedback?
Interpersonal communication
What is the act of identifying with the feelings, thoughts, or attitudes of another person?
Empathy
What are generalizations that individuals make about particular groups that assume that all members of that group are the same?
Stereotypes
What is a specific description or statement of what a manager wants to achieve?
Objective
What an organization wants to become and why it exists
Vision statement
Refines the vision statement by stating the purpose of the organization to employees and customers.
Mission statement
What information cannot be asked during an interview?
•Race
• Age
•Religion
• Gender
• Sexual orientation
•Parents’ names
• Birthplace (or birthplace of parents)
•National origin or ethnic background
• Former name or maiden name
Enforces laws that ensure that everyone, regardless of race, age, gender, religion, national origin, color, or ability/disability gets a fair chance at any job opening
EEOC
Equal Employment Opportunity Commission
What are the four phases of onboarding?
Hiring
Orientation
Training
Scheduled follow-up
When is group training useful?
When many employees need the same type of training
What is a formal evaluation of a person’s work performance over a specific period of time?
An employee performance appraisal
Why are some fruits called Tropical Fruits?
Because of the climate they come from
How is fresh fruit graded?
Quality grades
Highest to lowest
U.S. Extra Fancy, U.S. Fancy, U.S. No. 1, U.S. No. 2, and U.S. No. 3.
What is the quality grade of most fruit purchased for foodservice operations?
US fancy
Corn is what type of vegetable?
Seed vegetable
List types of common root vegetables
Carrots, beets, radishes, turnips, and onions
Vegetables are grown indoors year-round, under regulated temperatures and light, in nutrient-enriched water
Hydroponic farming
What is the first impression an employee makes on a guest?
Appearance
Why should a server repeat a customer’s order?
Miscommunication between guests and servers
In serving alcoholic beverages, what forms of ID are acceptable?
•Driver’s license
• State ID card
• Military ID
• Passport
Why should managers be notified of all guests’ complaints?
Helps the whole operation to tale corrective action so the problem won’t happen again
Food is arranged on plates in the kitchen by cooks and brought directly to the guests’ table by the server
American service
Also known as family-style dining
English service
A large covered bowl to serve soup for up to eight people
Tureen
Yams and sweet potatoes are
Used interchangeably
Small, immature, red potatoes that are harvested when they are very small
New potatoes
How should potatoes be stored?
Cool dry places in ventilated containers to preserve freshness
Parts of a grain
Bran
Endosperm
Germ
Small and grain-shaped
Served with a variety of sauces; soups, salads, casseroles
Orzo
What ingredients are used to make fresh pasta?
Eggs, salt, olive oil, and flour
What is a brief letter in which an applicant introduces herself to an employer?
Cover letter
What is used by the federal government to determine the total amount of financial aid for which an applicant qualifies?
FAFSA
Free application for federal student aid
After an interview, what should you send an interviewer?
Follow-up phone call
What should be included in a resignation letter?
Include the reasons for leaving
Avoid any negative comments
Thank the employer for providing the opportunity
