FINAL TERM

Question 1

If employees consistently achieve their productivity objectives, it might be a signal that training is needed.

Answer 1

False

Question 2

Training is oriented towards broadening employees’ individual skills for future responsibility

Answer 2

False

Question 3

By far the greatest proportion of training is spent on rank and file employees and their supervisors.

Answer 3

True

Question 4

The systems approach to training involves (1) needs assesment, (2) program design, (3) implementation, and (4) evaluation

Answer 4

True

Question 5

The goal of training is to contribute to the organization’s overall goals.

Answer 5

True

Question 6

Competency assessments have been adopted extesively in the health care industry.

Answer 6

True

Question 7

The three different types of training needs assessemtn are organizational analysis, job knowledge analysis, and person analysis

Answer 7

False

Question 8

Performance appraisals are generally a good mechanism in determining why employees are not meeting the firm’s expectations when conducting person analysis.

Answer 8

False

Question 9

Organization analysis includes broad forces that impact that effectiveness of employees, such as mergers and acquistions, technolocial change, and reengineering.

Answer 9

True

Question 10

Data such as direct and indirect labor cots, turnover, and unemployment rate provide clues to organizations about training needs

Answer 10

False

Question 11

The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

Answer 11

True

Question 12

Person analysis involves determining what the content of the training program should be, based on a study of the tasks or duties involved in the job

Answer 12

False

Question 13

Instructional objectives are a key component in the design of a training program

Answer 13

True

Question 14

The performance-centered objective is not widely used because it lends itself to a biased evaluation of results.

Answer 14

False

Question 15

Visual learners absorb information best through pictures, diagrams, and demonstrations

Answer 15

True

Question 16

Criterion deficiency occurs when performance standards focus on a single criterion to the exclusion of other important but less quantifiable performance dimensions.

Answer 16

True

Question 17

Criterion deficiency occurs when performance standards have not been property established an communicated to the employee.

Answer 17

False

Question 18

Criterion contamination occurs when correlations between two raters of an employee are inconsistent.

Answer 18

False

Question 19

Criterion contamination occurs when factors outside an employee’s control influence his or her performance.

Answer 19

True

Question 20

According to Supreme Court ruling, performance appraisals are subject to the same validity criteria as selection procedures.

Answer 20

True

Question 21

The HR department rarely has the primary responsibility for overseeing and coordinating a firm’s appraisal system.

Answer 21

False

Question 22

Employees should be given a written copy of their job standards in advance appraisals.

Answer 22

True

Question 23

An appeals process is only necessary for administrative appraisals.

Answer 23

False

Question 24

In most instances, one person can easily observe and evaluate an employee’s performance

Answer 24

False

Question 25

Criterion deficiency refers to the extent to which the standards of an appraisal relate to the strategic objectives of the organization in which they are applied.

Answer 25

False

Question 26

Self-appraisal works well when supervisors and subordinates jointly establish future performance goals or employee development plans

Answer 26

True

Question 27

Self-appraisal should be used primarily for administrative purposes

Answer 27

False

Question 28

Subordinate-appraisals are useful for ratings on dimensions such a leadership, coordination of team efforts, and interest in subordinates

Answer 28

True

Question 29

Subordinate appraisals should be used primarily for development purposes

Answer 29

True

Question 30

One disadvantage of peer appraisals is the belief that they contain more biases and furnish less valid information than appraisals by superiors.

Answer 30

False