Final Study Guide New Stuff

Question 1

What is HRM?

Answer 1

Human resources management - process of finding, developing, and keeping the right people to form a qualified workforce

Question 2

What is the FLSA, Civil Rights Act, Equal Pay Act and ADA in context of HR

Answer 2

major federal employment laws that you must know and abide by

Question 3

What does tripartite government mean?

Answer 3

3 branches of government
judicial, legislative, executive

Question 4

What is a BFOQ? Hamilton ex.

Answer 4

Bona fide occupational qualification - exception that permits sex, age, religion, etc. to be used when making employment decision, but only if they are reasonably necessary

Question 5

What is adverse impact?

Answer 5

unintentional discrimination that occurs when members of a particular _ are unintentionally harmed or disadvantaged

Question 6

In addition to federal laws, most states and localities have their own employment laws and policies

Answer 6

Yes

Question 7

Is high turnover bad and costly?

Answer 7

Obviously, why did you even flip the card

Question 8

What is the definition of training?

Answer 8

developing the skills, experience, and knowledge employees need to perform their jobs or improve performance

Question 9

What are common errors when evaluating employees?

Answer 9

central tendency error - all mid
halo error - all rated as performing at the same level in all parts of their job
leniency error - all workers are rated as performing well

Question 10

What is diversity?

Answer 10

a variety of demographic, cultural, and personal differences among an orgs employees and customers

Question 11

Compare and contrast diversity with affirmative action

Answer 11

AA - purposeful steps taken by an org to create employment opportunities for minorities
diversity has a broader focus
AA is required by law

Question 12

What are the benefits of diversity

Answer 12

reduces turnover, absenteeism
attracting and retaining talented workers
driving business growth
higher quality problem solving

Question 13

Is age discrimination common? What are incorrect beliefs about younger and older workers?

Answer 13

Yes
younger are lazy and old cant hang

Question 14

Are women equally represented at top levels of management?

Answer 14

No, only about 25% of F500 c-suite

Question 15

What are mental or physical impairments that limit individuals ability?

Answer 15

disability

Question 16

Leaders do not always equal managers and vice versa

Answer 16

True

Question 17

Emotional intelligence is one of the most important factors of good leadership

Answer 17

True

Question 18

What is contingency theory?

Answer 18

leaders must be matched to the situation that matchs their style to maximize group performance

Question 19

What is situational leadership theory

Answer 19

argues that leaders can change to fit a situation

Question 20

What is path-goal leadership

Answer 20

theory where leaders can increase subord. satisfaction and performance by clearing paths to goals and rewarding people

Question 21

What is normative decision theory?

Answer 21

theory that suggests how leaders can determine an appropriate amount of employee participation when making decisions

Question 22

What happens when charismatic leaders are unethical?

Answer 22

use power to manipulate others, serve their own agendas, not open to other suggestions, inflate their ego

Question 23

Compare and contrast transactional and transformational leadership

Answer 23

formational - generates awareness and acceptance of a group’s purpose and mission
actional - exchange process where your rewarded for good performance and punished for poor performance

Question 24

What is the control process

Answer 24

regulatory process of establishing standards to achieve org goals, comparing actual performance against the standards, and taking corrective action when necessary`

Question 25

What are standards and benchmarks

Answer 25

standards - basis for measuring the extent to which performance is (un)satisfactory
benchmarks - process of identifying outstanding practices in other companies and comparing them to your company’s performance and adopting them

Question 26

What are the differences between feedback, concurrent, and feedforward control?

Answer 26

feedback - info about deficiencies after they occur
concurrent - father info about deficiencies as they occur
feedforward - monitor performance inputs rather than outputs to prevent deficiencies before they occur

Question 27

What are some types of control methods?

Answer 27

bureaucratic, objective, normative, concertive, self

Question 29

Are quality and value the same

Answer 29

no

Question 30

Bonus: What brand name breakfast food was voted un-knock-off-able?

Answer 30

Pop-tarts

Question 31

Bonus: What is the John Index

Answer 31

the number of John’s that are head’s of fortune 500 companies compared to number of women