Final Review

Question 1

Channel

Answer 1

Method or medium with which you communicate

Question 2

Types of Noise

Answer 2

External, Internal Physiological, Internal Psychological, Symantic

Question 3

Types of Feedback

Answer 3

Non-Verbal/Verbal, Positive/Negative, Intentional/Unintentional

Question 4

Listening Process

Answer 4

Attending, Selecting, Organizing, Interpreting, Evaluating, Remembering, Responding

Question 5

Psuedolistening

Answer 5

Pretending to pick up information

Question 6

Monopolizing

Answer 6

Continually focusing attention back on yourself

Question 7

Selective Listening

Answer 7

Focusing only on part of what is said

Question 8

Defensive Listening

Answer 8

Perceiving personal attacks that aren’t there

Question 9

Ambushing

Answer 9

Listening for purpose of attacking

Question 10

Literal listening

Answer 10

Listening to content not context

Question 11

How do we communicate non-verbally?

Answer 11

Body, space, paralanguage, smell, face, artifacts, silence, eye, touch, time

Question 12

Types of Kinesics

Answer 12

body positions, motions, facial expressions, emblems, regulators, illustrators, adaptors

Question 13

Types of Haptics

Answer 13

Functional/professional, Social/polite, Friendship/warmth, Positive/negative

Question 14

Artifacts

Answer 14

Personal objects used to announce our identities/personalize our environments.

Question 15

Territory markers

Answer 15

Central Markers, Boundary markers, earmarkers

Question 16

Forms of culture and time

Answer 16

Social Clock, Formal time, Informal time

Question 17

Paralanguage

Answer 17

Vocal communication that doesn’t involve words

Question 18

Stages of relational development

Answer 18

Initiation, experimentation, intensifying, integration, bonding

Question 19

Styles of leadership

Answer 19

Laissez-faire, authoritarian, democratic, transformational

Question 20

How does an organization convey culture?

Answer 20

Organizational language vocabularies create, maintain, and express history, norms, values, and identity of an organization

Question 21

Rites

Answer 21

Planned sets of activities that bring together aspects ofo an organization’s culture in a single event. (Rite of passage)

Question 22

Rituals

Answer 22

Repeated communicative performances that communicate a particular value or role definition (personal, social, task)