Final Review Flashcards
Channel
Method or medium with which you communicate
Types of Noise
External, Internal Physiological, Internal Psychological, Symantic
Types of Feedback
Non-Verbal/Verbal, Positive/Negative, Intentional/Unintentional
Listening Process
Attending, Selecting, Organizing, Interpreting, Evaluating, Remembering, Responding
Psuedolistening
Pretending to pick up information
Monopolizing
Continually focusing attention back on yourself
Selective Listening
Focusing only on part of what is said
Defensive Listening
Perceiving personal attacks that aren’t there
Ambushing
Listening for purpose of attacking
Literal listening
Listening to content not context
How do we communicate non-verbally?
Body, space, paralanguage, smell, face, artifacts, silence, eye, touch, time
Types of Kinesics
body positions, motions, facial expressions, emblems, regulators, illustrators, adaptors
Types of Haptics
Functional/professional, Social/polite, Friendship/warmth, Positive/negative
Artifacts
Personal objects used to announce our identities/personalize our environments.
Territory markers
Central Markers, Boundary markers, earmarkers
Forms of culture and time
Social Clock, Formal time, Informal time
Paralanguage
Vocal communication that doesn’t involve words
Stages of relational development
Initiation, experimentation, intensifying, integration, bonding
Styles of leadership
Laissez-faire, authoritarian, democratic, transformational
How does an organization convey culture?
Organizational language vocabularies create, maintain, and express history, norms, values, and identity of an organization
Rites
Planned sets of activities that bring together aspects ofo an organization’s culture in a single event. (Rite of passage)
Rituals
Repeated communicative performances that communicate a particular value or role definition (personal, social, task)
