Final Review Flashcards
The official standard for USB interfaces is called IEEE 1394.
True or False
False
DDR memory is faster than GDDR memory since it is used by the CPU.
True or False
False
Defragmenting is not recommended for solid-state hard drives.
True or False
True
The chkdsk command will not fix anything on the drive unless the drive is unlocked.
True or False
False
The Advanced Boot Options menu appears when a user presses F8 as Windows is loading.
True or False
True
Which of the following is a basic principle that applies to both internal and external devices?
A. When connecting a faster device to a slower port, the port adapts to the speed of the device.
B. If you have multiple devices to install, it’s best to install them at the same time
C. For most installations, install the device first, then the device driver
D. Some devices don’t require a software component for them to work properly.
C. For most installations, install the device first, then the device driver
Which of the following describes USB 2.0?
A. 480 Mbps, cable length up to 5 meters
B. up to 54 Mbps, range up to 50 meters
C. 1.5 Gbps, cable length up to 2 meters
D. up to 12 Mbps, cable length up to 3 meters
A. 480 Mbps, cable length up to 5 meters
Which of the following is true about the FireWire standard and devices?
A. Data is transferred on a parallel bus
B. 1394b allows up to 16 daisy-chained devices
C. FireWire 800 uses a 4-pin connector
D. FireWire devices are hot-swappable
D. FireWire devices are hot-swappable
What happens when a flash memory card is installed in a slot and it is recognized by Windows?
A. A window appears prompting you to initialize the device
B. A drive letter is assigned to the device and you can see it in Explorer
C. Windows automatically partitions and formats the device
D. The files are copied from the device to your Documents folder.
B. A drive letter is assigned to the device and you can see it in Explorer
Which type of expansion slot uses a retention mechanism to help stabilize a heavy card? A. ISA B. PCI C. AGP D. MGA
C. AGP
Which of the following might be the cause of a black screen right after you install a new video card?
A. No video card is detected
B. The onboard video is not disabled in BIOS
C. You installed the video card in the wrong slot
D. The video card has insufficient RAM
B. The onboard video is not disabled in BIOS
Which monitor characteristic is the distance between adjacent dots on the screen? A. Viewing angle B. Refresh rate C. Native resolution D. Pixel pitch
D. Pixel pitch
Which slot type would you install a video card in to get the best performance? A. AGP B. PCI C. ISA D. PCI-e
D. PCI-e
Which type of video port provides a digital-only signal? A. DVI-I B. DVI-D C. DVI-A D. VGA
B. DVI-D
Which file system is used by large-capacity USB and memory cards? A. NTFS B. FAT16 C. exFAT D. CDFS
C. exFAT
Which of the following is defined as a record of a call for help with a computer problem? A. Token tracker B. Online help database C. Expert system D. Ticket
D. Ticket
Which of the following is a good practice when working with a customer on site?
A. If a customer has a document on the screen, it’s okay to read it.
B. Limit use of your cell phone to work-related calls
C. Since you are there to help, it’s okay to use the customer’s phone for important calls
D. Inform the user that if you have to leave while they make a phone call, they will have to pay more.
B. Limit use of your cell phone to work-related calls
Which of the following is a good practice when working with an overly confident user over the phone?
A. compliment the user’s knowledge, insight, and experience
B. Keep the conversation moving to place the user at a disadvantage
C. Point out the customer’s mistakes to shake their confidence
D. Use technical jargon that matches or exceeds the customer’s use of jargon.
A. Compliment the user’s knowledge, insight, and experience
What should you do when you have a customer that is frequently complaining about your company, products, or services?
A. Explain how the customer is being inappropriate and end the conversation
B. Inform the customer that you agree and will make suggestions to management
C. Allow the customer to vent for a while and apologize as necessary.
D. If the complaint is not in your area of expertise, explain how it is not your problem and ask to move on.
C. Allow the customer to vent for a while and apologize as necessary.
Which of the following should you do after a problem has been completed at an on-site service call?
A. If you restored data, tell the user all their data is fully restored.
B. Hand the customer the bill and tell him to have a nice day
C. Tell the customer that if they contracted for preventive maintenance, these problems wouldn’t happen
D. If you changed anything since the last boot, reboot one more time.
D. If you changed anything since the last boot, reboot one more time.
When working with co-workers and supervisors, which of the following is a good practice?
A. If you have a problem with a co-worker, first discuss it with other co-workers
B. If you need to give bad news or criticism, use email to lessen the blow
C. Be professional by putting business matters over personal matters
D. Never tell your boss you can’t take on a new project, even if it’s beyond your skills
C. Be professional by putting business matters over personal matters
Which of the following is documentation that includes what, when, and from whom evidence was collected, the condition of the evidence, and how it was secured? A. Path of possession B. Evidence track C. Paper trail D. Chain of custody
D. Chain of custody
Which of the following is NOT an important principle to consider when customizing a system?
A. Ensure your company can supply all parts
B. Meet application requirements
C. Balance functionality and budget
D. Consider hardware compatibility
A. Ensure your company can supply all parts
Which of the following is likely to be a requirement for a high-end CAD/CAM workstation?
A. A single-core processor with a large cache
B. A motherboard with quad channels for memory and numerous memory slots
C. A PATA hard drive running at least 5400 RPM
D. A moderate video card to balance the pricing on the entire system
B. A motherboard with quad channels for memory and numerous memory slots
What is it called when one physical machine hosts multiple activities that are normally done on multiple machines? A. Multiprocessing B. Virtualization C. Multicore D. Redundancy
B. Virtualization
What processor feature might you need to enable in the BIOS if you will be running VMs? A. HAV B. Hypervisor C. Multi-core D. VirtualBox
A. HAV
What is it called when a virtualization server provides a virtual desktop for users on multiple client machines? A. HAV B. Thin client C. VDI D. Fat client
C. VDI
What is Pagefile.sys used for in Windows? A. System file storage B. To store E-books C. Video RAM D. Virtual memory
D. Virtual memory