Final Review Flashcards
the main purpose of the American association of medical assistance is too
raise standards to a high professional level
which of the following declared medical assisting as an allied health profession
u s department of health education and welfare
to receive certification as a medical assistant you must
Complete and approval medical assistant program and pass the CMA (AAMA)
an example of an administrative duty for a medical assistant is too
creating and maintaining patient medical records
which of the following is not a required topic in accredited medical assisting program
physics
what is the term for the process by which programs such as medical assisting officially authorized
accreditation
which of the following is most likely to increase the career options for a medical assistant
Graduation from an accredited program.
who is responsible for documenting competencies learned by medical assisting students
The educational institution.
in order to control the rising cost of healthcare and reduce personnel costs, medical practices are hiring which of the following
Multi skilled health professionals.
which of the following examples is a laboratory duty for a medical assistant
Teaching patients to collect specific specimens properly.
Which of the following is good practice for managing email?
Check your office email regularly and empty any unwanted messages.
which of the following USPS services provides either next day or second day delivery, 365 days of a year
Express mail.
Dr.Long has dicated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient’s health care, how should you mail this letter?
By registered mail return receipt requested.
A characteristic of mixed punctuation is.
A colon after attention in the attention line.
what type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item
Registered mail.
the steps and processing mail involved sorting recording annotating and
Distributing.
effective professional correspondence uses an appropriate style, clear and concise language and
The active voice.
Formatting errors include which of the following?
Indenting, line length, or line spacing.
the impression or pattern that can be seen on paper is held up to the light is called
Watermark.
in general writing use numerals, when the number is blank or greater
11
recording information in the medical record is called
Documentation.
a summary of the reason, a patient and her to the hospital, the care of the patient received in the hospital and the outcome of the hospitalization is found in the
Hospital discharge summary.
the purpose of having a patient sign an informed consent form is to ensure that the
Patient understands the treatment offered and the possible outcomes.
which of the following information is found on the patient registration form
Name of the person to contact, in an emergency
the o section of soap documentation is
Data that comes from examination results and from the provider.
the s section of soap documentation is
Data, that comes directly from the patient.
all information should be entered in the record at the time of patients visit, not days, weeks or months later this is called
Due course
patient records are used in medical research
For data regarding patient responses and side effects.
the a section of soap documentation includes
The diagnosis of impression of a patient’s problem
The p section of soap documentation is.
The plan of action.
the role the medical assistant plays in patient education is to explain
Management of the patients condition as outlined by the practitioner.
what color ink is used by some facilities to ensure that handwritten records are the original VS a copy
blue
the type of documentation that provides an orderly sense of steps for dealing with any medical case is
Soap.
what do the following is appropriate when correcting a medical record
Place a note near the correction, stating why it was made.
internal audits are done
By medical staff on random records.
objective were external factors that can be seen or felt by the practitioner are measured by an instrument are called
Signs
a medical record received from another health provider should be
Entered into the patients chart.
a summary of the reason a patient and to the hospital, the care the patient received in the hospital and the outcome of the hospitalization is found in the
Hospital discharge summary
all information should be entered in the record at the time of the patient’s visit, not days, weeks or months later this is called
due course
the purpose of having a patient sign an informed consent form is to ensure that the
Patient understands the treatment offered and the possible outcomes.
a marker made of stiff material and used as a place holder when someone takes a file out of the filing system is called
Out guide.
files of patients who have died, moved away or for some reason, no longer consult the office are considered
Closed files.
which of the following is used when there is a need to distinguish files within a file system
color coding
the method of organizing the medical record that place is the most recent documents in the patient’s record on top of the documents with earlier dates is known as which of the following
Reverse chronological.
when the labeling medical records for an alphabetic filing system, which of the following sequences should you use
Last name, first name, middle name, title.
a horizontal file that often features doors that flip up and pull out drawers is called
Lateral file.
which of the following features is necessary for storing files
A site that is kept locked.
an advantage of stored files as paper files is
The original documents are preserved for possible use in legal proceedings.
medical practices used blank files to avoid losing track of important dates
Tickler.
the way patient records are created, filed and maintained as called an
Records management system.
which of the following symptoms indicates a heart attack
Chest pain radiating to the arms, shoulder and jaw.
the first thing you should do and answering the telephone is
Identify the medical office and yourself.
a disadvantage of communicating by telephone is that
You cannot see the colours, visual signals, such as body language or facial expression.
which is the best response to a patient who calls to ask if he are she can use a medication that was prescribed for a previous condition
You should not use the medication because a may not be helpful.
telephone calls that require the practitioner’s personal attention include which of the following
Patient request to discuss abnormal test results.
before putting a caller on hold
Ask the caller to state the purpose of the call.
what document indicates who is responsible for the various types of calls coming into the medical office and how the calls are to be handled
Routing list.
What type of call must be immediately routed to the provider?
Emergency.
speaking clearly and distinctly, to help the person you’re speaking to understand you is called
Enunciation.
Mrs Worth is calling for a result of the CBA (Cancer marker) test she had .Georgia a new
administrative medical assistant looked up the record and discovered that the result is abnormal Georgia asks you what she should tell, Mrs. Worth, what should you tell Georgia?
Tell Mrs. Worth that the provider will call back with results.
Mrs. Benson is having a hip replacement, what can the medical assistant do to help them remember and comply with the post operative instructions?
Provide written instructions and tell the Bensons to call the office if they have questions.
which of the following is an example of how a medical office benefits from patient education
Compliance with pre operative education lessens, the chance that the procedure will have to be rescheduled
Mr binder is given information that is available in office about his new diagnosis of congestive heart failure, but he is requesting more information, what should you do?
Refer him to a Health Organization or association related to his illness.
in what type of teaching will a medical assistant describe a technique to the patient demonstrated and then ask the patient to repeat the demonstration
Participatory.
the second level of disease prevention is
Screening.
an advantage of patient education is that
It results in greater compliance with prescribed treatment programs.
