Final Review Flashcards
1
Q
the main purpose of the American association of medical assistance is too
A
raise standards to a high professional level
2
Q
which of the following declared medical assisting as an allied health profession
A
u s department of health education and welfare
3
Q
to receive certification as a medical assistant you must
A
Complete and approval medical assistant program and pass the CMA (AAMA)
4
Q
an example of an administrative duty for a medical assistant is too
A
creating and maintaining patient medical records
5
Q
which of the following is not a required topic in accredited medical assisting program
A
physics
6
Q
what is the term for the process by which programs such as medical assisting officially authorized
A
accreditation
7
Q
which of the following is most likely to increase the career options for a medical assistant
A
Graduation from an accredited program.
8
Q
who is responsible for documenting competencies learned by medical assisting students
A
The educational institution.
9
Q
in order to control the rising cost of healthcare and reduce personnel costs, medical practices are hiring which of the following
A
Multi skilled health professionals.
10
Q
which of the following examples is a laboratory duty for a medical assistant
A
Teaching patients to collect specific specimens properly.
11
Q
Which of the following is good practice for managing email?
A
Check your office email regularly and empty any unwanted messages.
12
Q
which of the following USPS services provides either next day or second day delivery, 365 days of a year
A
Express mail.
13
Q
Dr.Long has dicated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient’s health care, how should you mail this letter?
A
By registered mail return receipt requested.
14
Q
A characteristic of mixed punctuation is.
A
A colon after attention in the attention line.
15
Q
what type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item
A
Registered mail.
16
Q
the steps and processing mail involved sorting recording annotating and
A
Distributing.
17
Q
effective professional correspondence uses an appropriate style, clear and concise language and
A
The active voice.
18
Q
Formatting errors include which of the following?
A
Indenting, line length, or line spacing.
19
Q
the impression or pattern that can be seen on paper is held up to the light is called
A
Watermark.
20
Q
in general writing use numerals, when the number is blank or greater
A
11
21
Q
recording information in the medical record is called
A
Documentation.
22
Q
a summary of the reason, a patient and her to the hospital, the care of the patient received in the hospital and the outcome of the hospitalization is found in the
A
Hospital discharge summary.
23
Q
the purpose of having a patient sign an informed consent form is to ensure that the
A
Patient understands the treatment offered and the possible outcomes.
24
Q
which of the following information is found on the patient registration form
A
Name of the person to contact, in an emergency
25
the o section of soap documentation is
Data that comes from examination results and from the provider.
26
the s section of soap documentation is
Data, that comes directly from the patient.
27
all information should be entered in the record at the time of patients visit, not days, weeks or months later this is called
Due course
28
patient records are used in medical research
For data regarding patient responses and side effects.
29
the a section of soap documentation includes
The diagnosis of impression of a patient's problem
30
The p section of soap documentation is.
The plan of action.
31
the role the medical assistant plays in patient education is to explain
Management of the patients condition as outlined by the practitioner.
32
what color ink is used by some facilities to ensure that handwritten records are the original VS a copy
blue
33
the type of documentation that provides an orderly sense of steps for dealing with any medical case is
Soap.
34
what do the following is appropriate when correcting a medical record
Place a note near the correction, stating why it was made.
35
internal audits are done
By medical staff on random records.
36
objective were external factors that can be seen or felt by the practitioner are measured by an instrument are called
Signs
37
a medical record received from another health provider should be
Entered into the patients chart.
38
a summary of the reason a patient and to the hospital, the care the patient received in the hospital and the outcome of the hospitalization is found in the
Hospital discharge summary
39
all information should be entered in the record at the time of the patient's visit, not days, weeks or months later this is called
due course
40
the purpose of having a patient sign an informed consent form is to ensure that the
Patient understands the treatment offered and the possible outcomes.
41
a marker made of stiff material and used as a place holder when someone takes a file out of the filing system is called
Out guide.
42
files of patients who have died, moved away or for some reason, no longer consult the office are considered
Closed files.
43
which of the following is used when there is a need to distinguish files within a file system
color coding
44
the method of organizing the medical record that place is the most recent documents in the patient's record on top of the documents with earlier dates is known as which of the following
Reverse chronological.
45
when the labeling medical records for an alphabetic filing system, which of the following sequences should you use
Last name, first name, middle name, title.
46
a horizontal file that often features doors that flip up and pull out drawers is called
Lateral file.
47
which of the following features is necessary for storing files
A site that is kept locked.
48
an advantage of stored files as paper files is
The original documents are preserved for possible use in legal proceedings.
49
medical practices used blank files to avoid losing track of important dates
Tickler.
50
the way patient records are created, filed and maintained as called an
Records management system.
51
which of the following symptoms indicates a heart attack
Chest pain radiating to the arms, shoulder and jaw.
52
the first thing you should do and answering the telephone is
Identify the medical office and yourself.
53
a disadvantage of communicating by telephone is that
You cannot see the colours, visual signals, such as body language or facial expression.
54
which is the best response to a patient who calls to ask if he are she can use a medication that was prescribed for a previous condition
You should not use the medication because a may not be helpful.
55
telephone calls that require the practitioner's personal attention include which of the following
Patient request to discuss abnormal test results.
56
before putting a caller on hold
Ask the caller to state the purpose of the call.
57
what document indicates who is responsible for the various types of calls coming into the medical office and how the calls are to be handled
Routing list.
58
What type of call must be immediately routed to the provider?
Emergency.
59
speaking clearly and distinctly, to help the person you're speaking to understand you is called
Enunciation.
60
Mrs Worth is calling for a result of the CBA (Cancer marker) test she had .Georgia a new
administrative medical assistant looked up the record and discovered that the result is abnormal Georgia asks you what she should tell, Mrs. Worth, what should you tell Georgia?
Tell Mrs. Worth that the provider will call back with results.
61
Mrs. Benson is having a hip replacement, what can the medical assistant do to help them remember and comply with the post operative instructions?
Provide written instructions and tell the Bensons to call the office if they have questions.
62
which of the following is an example of how a medical office benefits from patient education
Compliance with pre operative education lessens, the chance that the procedure will have to be rescheduled
63
Mr binder is given information that is available in office about his new diagnosis of congestive heart failure, but he is requesting more information, what should you do?
Refer him to a Health Organization or association related to his illness.
64
in what type of teaching will a medical assistant describe a technique to the patient demonstrated and then ask the patient to repeat the demonstration
Participatory.
65
the second level of disease prevention is
Screening.
66
an advantage of patient education is that
It results in greater compliance with prescribed treatment programs.
67
the amount and type of patient education a medical assistant provides is decided by their place of employment and
Scope of practice.
68
The first level of disease and illness prevention is.
Adopting health promoting behaviours.
69
An example of the third level of disease prevention is.
A pain management program for patients with arthritis.
70
David has an upcoming knee surgery. Tina explains why this surgery is needed. Which learning domain is Tina teaching?
Affective.
71
what type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day, but no appointments are available
Double booking.
72
most patients are willing to wait no more than blank minutes to be seen by a medical provider
20.
73
a medical assistant tells a patient that fasting prior to having blood drawn means
Refrain from eating and drinking anything except water, beginning the night before the blood is drawn.
74
a disadvantage of the open our scheduling system is that
It increases the possibility of an efficient downtime for the provider.
75
which patient information with the medical assistant for vide when scheduling a patient surgery
Diagnosis and insurance information.
76
The practitioner has recommended that a patient has an annual physical due to a breast examination, what is the best way to help a patient remember to schedule next year's appointment?
Place to patients name in a tickler file, so when the time arrives, a form can be sent to remind the patient to call for an appointment.
77
the appointment scheduling system that groups similar appointments together during the day or week is
Cluster scheduling.
78
The appointment scheduling system that is based on the reality that some patients will have arrived late and others will require more or less time than expected with the provider is.
Wave scheduling.
79
Another name for a substitute practitioner who is hired to see patients while the regular practitioner is away is.
Locum tenens.
80
a woman going to the practitioner for a routine prenatal examination can expect the appointment to last
15 minutes.
81
when the insured person pays an annual cost for health insurance it is called
Premium.
82
when a provider agrees to accept an assignment for a Medicare patient, this means the provider
Will accept the amount of money Medicare pays as payment in full.
83
And are a contracted or fixed prepayment called blank providers are paid a fixed amount of money to provide needed care.
Capitation
84
which of the following is what the patient was after the insurance company has paid
Patient liability.
85
in a typical medical practice insurance claims are filed
A few business days after the date of service.
86
Patients under the age of 65 who are blind are widowed or have serious longterm disability, such as blank may be entitled to Medicare.
Kidney failure
87
which statement is true about Tri care
Try care for life acts as a secondary payer to Medicare.
88
what is authorization called that the rags and insurance carrier to pay the medical provider or the medical practice directly
Assignment of benefits.
89
What Medicare plan covers prescription medication?
Part d.
90
The process of deciding that the amount of money that will be paid by a third party pay for a procedure is.
Predetermination.
91
miss Evans has brought your child in for surgery to correct a cleft palate, which code range in ICD 10 applies to this procedure
Q00 Q99
92
How many chapters are contained in the ICD 10 coding book?
21
93
In ICD 10 which has combination codes that include the type of diabetes, what code is used if the type of diabetes is not documented in the medical record in the practitioner can not be questioned.
Use the code for type 2 diabetes Mellitus.
94
diagnosis related groups DRGs are based on all of the following except
Length of hospital stay.
95
How often are the ICD codes updated?
Yearly
96
In ICD 10, which chapter contains codes to identify who, what, when and where an accident or injury occurred
Chapter 20 external causes of mobility.
97
the first step in the process of assigning a proper code for a neoplasm, and Icd 10 is to consult which of the following
The table of neoplasm.
98
what type of codes are contained in the ICD 10 code book
Contains codes that describe injuries.
99
In ICD 10 in watch chapter would a code for an injury diagnosis be found
chapter 19
100
what chapter of the ICD10 is used to code for pregnancy childbirth
Chapter 15.
101
to complete the description for a CPT code that has an indented description you should
Refer to the description for the previous CPT code to complete the description.
102
where in the CPT annual will information about the proper use of modifiers be found
Appendix A.
103
when unbundling is done intentionally to receive more payment than is allowed, the claim is likely to be considered
Fraudulent.
104
which of the following best describes the CPT code format
5 digit numeric codes
105
the most frequently used CPT codes are
Evaluation and management codes.
106
medical offices usually have a blank to help minimize the risk of fraud by discovering and correcting coding and billing problems
Compliance plan.
107
When a patient has no symptoms of a disease and provider performs the test for that disease at the patient's request,the provider has committed which of these fraudulent coding and billing practices
Performing procedures not related to the patients condition.
108
when coding c p t procedures, and add on code will describe
Other procedures done in addition to a main procedure.
109
Which of the following best describes HCPS level II codes?
The codes have 5 characters, numbers, letters, or a combination of both.
110
if a code description has changed since the last revision of the CPT manual, what symbol is placed next to the CPT code
Blue triangle.
111
a device used to transfer information from one computer to another over telephone or cable television lines is a
Modem
112
which of the following changes the monitor display at short intervals are constantly shows moving images
Screen saver.
113
computer hackers are prevented from accessing your computer by.
Fire walls.
114
which of the following is not an advantage of leasing office equipment
Your office will own the equipment at the end of the lease term.
115
a laser printer is
Capable of producing high quality output.
116
protection against gammer's is provided by
Antivirus software.
117
the main circuit board that controls the other components in a computer system is the
Motherboard.
118
which of the following technologies has the potential of eliminating the need for a transcribing providers notes
Speech recognition technology.
119
a collection of records created and stored on a computer is a
Database.
120
what is the recommended amount of time for keeping all copies of bills and order forms for supplies in the event the medical practices autited by the Internal Revenue service
7 years
121
Shalysse arrives at the clinic early and that she's walking to the building. She hears footsteps behind her, but she's no one, what should she do
Notify this facility staff.
122
Which of the following is typically not included in a new patient registration packet?
Living well durable power of attorney form.
123
when selecting specialty items in a medical office consider
Clocks.
124
when selecting specialty items in a medical office consider
Clocks.
125
an example of appropriate specialty team in a medical office is a
Coat rack.
126
in a well designed computer workstation, the monitor should be positioned
At a distance that allows you to read the screen without leaning forward or backward.
127
a physician who specializes in the treatment of patients with Cancer is called
oncologist
128
a medical assistant who assists in a dialysis unit probably works with which of the following types of physicians
nephrologist
129
The baby boom that occurred from 1946 to 1964 caused which of the following health care trends?
Increasing aging population.
130
which of the following statements is not true about electronic health records
EHR is a major factor in the current trend toward preventive care
131
the primary purpose of the American Board of medical specialties is
To maintain and improve the quality of medical care and 2 certified doctors in various specialties.
132
what health care professional treats patients with amnesia, bronchitis, emphysema and pneumonia
Respiratory therapist.
133
Which physicians specialist is also referred to as an ENT
Otorhinolaryngologist
134
What type of physician specialist reads electrocardiograms for hospital laboratories?
Cardiologist.
135
duties of the physician assistant includes
Taking a patient's medical history, performing physical examinations and performing diagnostic and therapeutic procedures.
136
A licensed practical nurse is not permitted to.
Perform some intravenous (IV) procedures.
137
a court order to produce documents is
Subpoena dunces tecum
138
which of the following patients can give informed consent
A 16 year old girl who is married and self supporting.
139
which of the following is an example of disclosure under the HIPPA privacy rule
Releasing protected health information.
140
Malpractice lawsuits are part of blank law.
Civil.
141
a Blank is a rule of conduct, established and enforced by an authority or governing bodies such as the federal government
Law
142
the medical assistant gives the patient an injection without patients consent, what is the medical assistant guilty of
Battery.
143
an unlawful act or misconduct is
malfeasance
144
the promise of miracle cures is an example of
Fraud.
145
what do the following is a correct way for a medical assistant to contact a partner of a patient with a sexually transmitted disease
Make the contact in person, but ask where you can talk privately.
146
this refers to failure to perform an act that is, ones required duty are that is required by law
nonfeasance
147
the older Americans Act protects the elderly population against abuse neglect and
Exploitation
148
and what type of practice might you want to increase the temperature setting
geriatric
149
the first impression a patient gets of a medical office is the
Reception area.
150
the best type of lighting is to use geriatric medical office is blank lighting
bright
151
which kind of impression do cool colors create and the reception area
Harmonious
152
the process of communicating the income and expenses of a business and its financial health is known as
Accounting.
153
which of the following information should be included on a statement
The balance from the previous month and an itemized list of charges.
154
which of the following is true regarding a statement
It is paperwork sent to patients to inform them of payment or balance due.
155
Which of the following protects telephone subscribers from unwanted telephone solicitation
Telephone consumer Protection Act.
156
which type of texts are reprinted in tens, 20s, 50s and hundreds denominations
Travelers.
157
When is it appropriate for a medical provider toI says finance charges or late charges on past due accounts
Only when the patient is notified in advance.
158
peg board system
allows you to write each transaction once while recording it on 4 different bookkeeping forms
159
single entry system
has few checkpoints to ensure accuracy
160
double entry system
self balancing
161
patient ledger card
accounts receivable log for individual patients
162
daily log
shows all transactions for a particular day
163
checkbook register
shows office expenses
164
A common billing system that builds each patient only once a month, this spreads the work of billing. over a month is
cycle billing.
165
which of the following requires creditors to provide applicants with accurate and complete credit costs and terms
Truth in lending act.
166
a payment arrangement and was the provider decides a patient will be billed every month for the full amount owed and should make whatever payment as possible each month is
Unilateral agreement.
167
which is the following, is the best policy when communicating with your direct supervisor
Keep your supervisor informed.
